Aeroflux Reviews 

568
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 447 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant difficulties obtaining refunds, often due to complex return processes or unresponsiveness after returning items. Reviewers frequently reported receiving products that were faulty, broken, or not as advertised, including issues with charging, power, or functionality. A common complaint was the lack of response from customer service, making it hard to resolve issues or get assistance. Many also experienced problems with orders not arriving, being late, or missing items. However, some customers also noted positive interactions with customer service, describing them as helpful, responsive, and professional, leading to quick resolutions or refunds. A few reviewers were satisfied with the product quality, finding items effective, comfortable, or as described. There were also instances of quick or timely delivery, sometimes even next-day.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reporting issues such as items not working,... See more

Refund

Customers consistently note negative experiences with refund, often reporting significant delays and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration due to... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting excellent and helpful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Sadly item did not fit well enough, not sellers fault and item was in good condition. Had to ask to return which you have to email them to ask how to return the item. This is where the customer se... See more

Rated 2 out of 5 stars

When purchasing a fishing umberella it advised 2-5 working days express delivery. The item actually took 20 working days. Was not aware that the item was coming from China. Kept chasing my parcel ask... See more

Rated 4 out of 5 stars

The spinning mop looked good but for some reason the mop wasn’t charging properly. I emailed the company and they gave me instructions as there wasn’t any in the box. Following instructions it still d... See more

Rated 4 out of 5 stars

I purchase the rotating mop but on my first attempt to charge and only on charging for 10mins the USB melted. Aeroflux were shocked and apologised as it had not happened before and I got a full ref... See more


2.7

Poor

TrustScore 2.5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(568)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is fab

The product is fab. I had an issue with delivery but the staff at Aeroflux had great communication throughout and made me feel it was being dealt with. The fan I recommend!!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from Aeroflux

Do not buy anything from Aeroflux!
The only positive thing I can say about them is that they respond to emails. But … only to fob you off with ‘No can’t help’ rapidly followed by ‘Do contact us again if there’s anything else we can help with.’ What a con

I specifically asked whether their hearing aids were blue tooth enabled and, once I’d had a positive response, my mother bought a pair for my 75th birthday. They’re not cheap.
On arrival I realised they’d be far too big for my rather small ear canals. I tried to return them - absolutely no way to do this. So I’ve persisted with pushing them into my ears. Basically they’re just sound enhancers but they’re NOT blue tooth enabled so more or less useless to me. My most recent email pointing out that they’d told me they were before purchase has not brought about any response at all. What a horrible company

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought an aeroflux cleaner at £49.99 it…

Bought an aeroflux cleaner at £49.99 it arrived with a very damaged box, will not charge up so does not work so its not fit for purpose and 2 weeks later they are still not sending me any return instructions or refund after numerous emails from me. Don't touch this company cannot be trusted.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

AVOID COMPANY AND READ OTHER REVIEWS

AVOID THIS COMPANY. Scammers!!! Had to get refund through bank in the end as they like to accept your return parcel and not refund you as agreed and then just totally blank you. Please read the other reviews and save yourself a lot of stress and hassle. This company have been reported!! Disgusting people scamming others

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with this product

Very disappointed with this product. The gloves arrived labeled as “cycle gloves” with no proper branding or information. After just a couple of hours of use, the rubber lining started to detach, and there was an uncomfortable gritty feeling between the fingers. On top of that, I later found similar gloves on the website at a lower price. Overall, poor quality and not worth the money.

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Aeroflux Rotating Mop

I purchase the rotating mop but on my first attempt to charge and only on charging for 10mins the USB melted.
Aeroflux were shocked and apologised as it had not happened before and I got a full refund no hassle what’s so ever.
Happy customer and would purchase from then again no problem.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, I ended up with two different pairs of hearing aids, which unfortunately didn’t work for me, but Aeroflux gave me a replacement pair the first time and a full refund the second time. No quibble, no hassle, didn’t even make me send them back. This was outstanding customer service, and I would highly recommend them. It

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Aeroflux

Aeroflux, dough maker. Don't recommend this product. Paid £98 , no help after 30 days from this company. The fitting that connects to the base has rusted. Not as expected..

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I wish I'd read the reviews on here…

I wish I'd read the reviews on here before I placed an order with this company. Ordered a week ago and promised express delivery of 2-5 days, but my order hasn't even been despatched. Emailed and no response. Just sent a second email asking them to cancel the order and process a full refund, but reading the comments here, I doubt it will be that straightforward, so will probably have to go through my bank. I really don't understand why Trustpilot doesn't pass on so many appalling reviews to Trading Standards. This 'company' shouldn't be allowed to operate.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Stopped short of ordering.

I was about to order a knee brace from this company which looked excellent in it’s advert in Google Chrome. Just what I wanted but decided to look on Trustpilot first. Glad I did. Changed my mind seeing all the bad experiences.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality and customer service

I want to echo one of the reviews below. I also bought the fort building kit which has excellent reviews on the website however I think these were fake reviews as the quality and customer service are TERRIBLE. Due to the poor quality I wanted to return it and get a refund. They instead offered a 40% refund which I then refused. After about 6 weeks of communication they have said they've issued me a full refund but I haven't received anything so not confident I will.
In summary AVOID!!!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Product is not as pictured

Product is not as pictured. Images are from another brand. Terrible quality and not the product in the pictures but I was still expected to pay to return the item. Customer service awful sporadic responses usually offering a small percentage of what I originally paid. Any further queries are ignored for significant periods. Please respond to my email.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

absolutely disgraceful Service.

absolutely disgraceful Service.

I’ve ordered an item on the 17th of March and it’s now the 24th of March so it’s been one week and 0 update on Wednesday actually gonna be delivered.

When chasing them they didn’t reply and I have had no luck or update with anything. They are complete scam and disgrace and do not used them under any circumstances.

17 March 2026
Unprompted review

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