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Aeroflow Urology Reviews 688

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 677 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their fantastic results and great quality, which are often described as essential and helpful for their daily needs. The service is frequently highlighted as excellent, with many appreciating the ease of ordering, reordering, and the timely, discreet delivery of supplies. Reviewers also commend the staff for being polite, professional, patient, and helpful, making the overall experience very positive and supportive. However, some customers also noted occasional issues such as delays in getting orders sent out, or needing new documents for monthly orders, which caused temporary hiccups in their supply chain. A few other people also felt that the process to get started was a bit tricky or that their specific product requests, like cleansing wipes, were not immediately added to their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with how well... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and reliability. Many... See more

Service

Customers consistently note positive experiences with service, expressing great satisfaction and gratitude... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Order

Customers report positive experiences with the ordering process, finding it easy and convenient to place and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

688 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Whatever you need

Whatever you need, all you do is order it. And it's on the way. This is a great company and nice to do business with.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

The fact free product for loved ones is…

The fact free product for loved ones is available is amazing. The few times iv had issues iv carried and was helped 100% the customer care was kind on point extremely helpful and understanding. Highly recommend them to anyone who might be accepted or know someone. Definitely a company with a heart

2 February 2026
Unprompted review
Rated 4 out of 5 stars

do not absorb urine very fast

do not absorb urine very fast . im less than 10 feet from bathroom and mornings i have to change clothes immediately. i also take
oxybutynin for the same reason. usually just
happens in morning i dont agree with maxsorb technology. there is omni odor guard which doesnt eliminate odor because i can still smell accidents.

14 February 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Hi Patricia! We are sorry to hear you are dissatisfied with the products you have received from us so far. We would be happy to help you find different high-quality products that best fit your needs. Please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 4 out of 5 stars

I like the briefs that I got sent to…

I like the briefs that I got sent to me. They fit just right not to big or to small.As far as I can tell they are absorbent. They sent me plenty to wear so I can change the pullup as often as I have an accident. Thank you aeroflo

13 February 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for the wonderful feedback, Judy! If there is anyway we can improve your experience with us please give us a call at 844-276-5588 and one of our Continence Care Specialists will be happy to assist you!

Rated 5 out of 5 stars

Good people

I love working with these people. They are great people and they keep everything discreet. They put everything in boxes. They don't let you know anything that comes in it except for what is yours and what is going on. Thank you for that guys

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Well whenever I forget to call to…

Well whenever I forget to call to reorder they will call text or leave me a voicemail to remind me and always so very polite and pleasant and patient the phone ,quick delivery all in they one of the best services ever thank goodness they are

14 January 2026
Unprompted review

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