Aeroflot Russian Airlines Reviews 

Usual menu choices are meat only, no chance to get vegetarian or even pescetarian option on demand on board.

The history with the aweful animal care that was caused the cats death is disgusting. If you'd like to fly this airline with your pet onboard that's not a good idea. Nothing to say more.

Also useless bonus programm. It will take years to get very small discount.

Excellent costumer service on phone! 1) I called to book for ski equipment and got that added to my booking for free! 2) unfortunately I later wanted to cancel my flight due to the Corona virus spread to Iran but my travel agency (Ticket, horrible costumer service) never did. Thanks to the excellent and patient guidance and help from Aeroflot phone service I in the end got to change the flight to a later date, on the minute that the plane would have departed.

They are rude. Meals are terrible. We missed our connecting flight because of them. And it was also Aeroflot. They lost our luggage and when it was broken and damaged. The seats are very uncomfortable. Stay away from Aeroflot.

Worst unfriendly airline company out there. Stay away!!!

Decent transatlantic flight, better than expected

This Russian Airline doesn't deserve even 1 star. Their all services are horrible, disgusting, the staff are very rude and unprofessional and I would advice anyone who has to use this airline "DO NOT USE THEM AT ALL. NEVER EVER".
I traveled via Aeroflot last year they damaged my 2 suitcases(which they charged me an extra for suitcases) in both way and they didn't deliver my suitcases for more than 12 hours. I made a complain but they didn't take any responsibility for their disgusting services and behavior. Shame on this airlines management team.

Well, it's a russian company ... comming from a post communist country myself, I know that the customer support is not really important to these countries.
The employees ignore what smile means, the crafts are little vintage, still I have to say they have a large choice of alternative menu ( kosher, hallal, vegan, orthodox ...).

My last trip was really awfull, with a familly/group of 15 people literally turning the craft into a trash and disturbing all the passanger during a 10hours flight with nobody trying to really stop them. I was shocked to see how the company doesn't care about what's happening.

I'm in this situation: in China during the corona virus outbreak, on the 30th I booked a flight Shanghai-Moscow-Bologna, but on 31st Italy declared the state of emergency and blocked all the flights from China. Due the situation is bad, and I don't want to risk my life or somebody else life I decided to deleted the flight, but Aeroflot will refund only the taxes, which is 50€ on a trip that costed me 600€. It's outrageous they don't give the full refund in situation like this. This is the worst airline ever: call center don't care, the complain email sent had never been replied. Shame on Aeroflot, really the worst airline.

We have missed our connection in Moscow because the connection was badly organized and the disabled passenger couldn’t reach the aircraft. Airlines offered very little compensation for spending the whole night at the airport awaiting for the next flight!
Very bad experience! We lost the whole day of our planned vacation and hotel booking as well.

This company has completely spoilt my last flight - basically no food on board and the quality is awful, the service of flight attendants is on the same level (can be rude), while prices are still high. Don't recommend them to anyone - better stay away from them!
For my next flight to Russia, I booked Air France

A person felt sick on airplain, the staff doesn't know first aid, doesn't smile or talks understandable English. We had to do emergency landing but they only talked in Russian and other passengers had to translate. Due to this, the connection flight didn't wait 2 minutes, 2!!! Then, they wanted me to spend the night at airport floor saying I didn't had visa but neither all other passengers, then I understood they didn't want to pay for a room for a single person, but that doesn't say on the rule, but they do say if happens a hotel room will be provided. They only gave me a room because I wanted to contact my country embassy to report this. Never again. People are not treated as equals, only are nice to business and first class. A shame of a company with lousy crew, ground and air.

Probably a good airline if flying direct to Moscow, as fairly decent service and pleasant aircrew. However, on my experience and that of other contributors, if transiting through Moscow just pray that your connections run smoothly.
My own flight connection was delayed overnight at Moscow, without explanation and a complete lack of communication. Accommodation was eventually allocated by airline staff at the only hotel in the terminal, but the room was to be shared with a complete stranger. Single occupancy was not allowed unless flying business class. Myself & other solo UK customers argued, but were told it was Aeroflot company policy that rooms had to be shared. Other airlines don't do this, so why does Aeroflot? Ended up paying for a room on my own.

- The flight was on time
- We got our luggage
- Nice service

Absolute nightmare and chaos at Sheremetyevo airport when taking connecting flight.
The aeroflot flight itself was good (not great) in terms of service and facilities (no TV though from LHR to Russia) but as soon as flight landed at Sheremetyevo airport, nightmare started:
1) Given it's the biggest airlines of Russia, flight wasn't given the skybridge and passengers were disembarked from flight onto bus in -3C temperature. Not a big deal but read on...

2) There was hardly any security or queue management at airport and everybody wanting to catch onward flight (connection flight) was funnelled through to two security gates from all over place causing stampeding situation and children crushing under weight of people pushing in.
There wasn't any queue and everyone was allowed to enter the two baggage checking gates from all over the place. It took almost 1.5 hr of continuous pushing and screaming for people to go past 10 meters of distance with many people missed their connecting flights despite reaching at airport well on time.
There wasn't even a single security guard to manage the queue.
My kids were almost crushed by crowd and older people were struggling to even breathe.
I wouldn't go through this flight and airport even for free.

We gave aeroflot a chance, many people said you booked with aeroflot... Good luck... We thought yeah right....

Here it starts: we paid 100 euro more to select seats, with this I hoped because of my length(205cm) that I would be able to book the extra leg space, I would not even mind to pay again a bit extra, this was not possible, we called with the airline and asked if they could book them for us. This was not possible, we should do this at the airport 24 hours before check in, we went specially 24 hours to the airport to arrange this, this was not possible, we should do th is in Moskou... There were we had 1.5 hour transfer time....

Next day we checked in and we said OK... We will fix the extra leg space in Moskou, when we arrived in Moskou... We literally entered the HELL... We had to wait in a line with inhuman staff which were everything but friendly, because of a delay we had 45 minutes transfer time. We passed the whole line and asked other travelers if we could go first... Luckily they were more friendly than the ground staff jn Moskou. At the transfer desk we tried to get the extra legspace... Not possible we were too late... We had to run to get the flight and we were exactly on time. During the flight there were many rows with the extra legspace free. I was not aloud to change seats.. Even not possible to pay for it...

This means that I couldnt sit normal because I simply so not fit in between the seat and the person in front of me... That I couldn't sleep move or whatever... The person in front of me neither because it is not possible to move the seat backwards because of my legs...

For the way back we managed it differently, we went again 24 hours before to the airport...no aeroflot desk... 3 hours before... For this flight back we managed it....

With good mood at the gate the new HELL starts... 1 hour delay because of cleaning the plane...

We had again 1.5 hours to transfer... 10 hour long flight in stress because of the staff who can only say you go to transfer desk, I cannot help you...

This transfer desk lays behind the lovely security check of the moskou airport.... So you can forget this... There happened a wonder after 20 minutes running for my life... Drilling my girlfriend to run as well... We made it... Exactly...

But...

NEVER AGAIN AEROFLOT..... NEVER AGAIN...

I never ever wrote such a long review...during these flights there were so many people complaining, many people who were so scared and stressed out because of aeroflot.... I even don't want to spend time anymore on this company aeroflot.... But I need to WARN people to make sure they choose a proper airline which are friendly and helpful...

When my dad passed away, he wanted to be buried in his home city - Saint-Petersburg.
After a consultation with Aeroflot and Russian Embassy, we understood that in order to travel with funeral urn, we need to collect, translate and legalize few documents. After collecting the documents (4 days of hard all day long work and an approximate cost of 150 Euro), we consulted with them once again and they told us, that with these documents we would be able to travel with the urn with Aeroflot without any problems. So, I bought a two way ticket Sofia- Moscow (576.43 BGN) - Moscow-Saint-Petersburg (5954 RUB).

When I arrived at Sheremetievo airport on 11.12.2019 at around 18:00,I asked once again the representatives of Aeroflot, if I can travel further and is everything all right. They told me that all the documents are correct and I can travel with the urn further. On 12.12.2019 I arrived in Vnukovo airport. At the registration desk, the representative of Aeroflot/Russian airlines told me, that I am not allowed to travel with the urn and that is company policy. I told her, that I collected all the required documents and that I traveled from Sofia to Moscow with Aeroflot and with funeral urn in my luggage. She looked at me and had nothing to tell. After few minutes of thinking hardly, she told that I should speak with higher level representatives and I went to their desk. They didn't know the company policy at all, so they called someone else. After a 10 minute call, they told me, that I can transport the urn with cargo but not on the plane, but if I do so, I will miss the plane, so the best I can do is to buy a ticket for their next flight. "Are you kidding ?!"- I said. "Well, this is the only thing, that you can do - to travel with our next flight. Otherwise you would have to travel with another company". "So,what about the money,that I paid and the fake information, that your colleagues gave me?". "We can't do anything right now. It's your problem."

So I had to buy another ticket which costed another 4000 rub and after waiting 12 hours in the airport, I traveled with Utair company without any further problems but unfortunately, this isn't the end of the story.

The day before my flight back from Saint Petersburg to Moscow, I received an e-mail, that I can make a registration and choose a seat for the flight. I made the registration and arrived on the registration desk in order to receive my boarding pass. They gave me a pass and I went to the gate. 2 minutes before boarding, a representative of Aeroflot came to me and said that I must come with him to the pay desk, because there are issues with my ticket. I was amazed and desperate. The woman on the pay desk said that my ticket is invalid and I should buy a new ticket in order to travel. "What?! I have a two way ticket!"-I said. "No,your ticket is not valid, because you missed your previous flight, but you can buy a new ticket from us right now". I told them the whole story about the funeral of my dad and all the problems I had. "So, the colleagues in Moscow didn't tell you that when you missed the first way flight, we cancel also the return flight? Well, we are not responsible for their mistakes, so it is not our problem. The only thing, that we can offer you, is to buy a ticket for the next flight, which is after one hour." I can’t describe how angry I was at that moment. I told them that I want to speak with a manager, however, they told me that there are no managers at the airport, just the dispatcher. She was very cold and in her eyes I saw,that she don't care at all. For all this people, I was just someone very annoying and unusual, someone that troubled their everyday workday and all of Aeroflot representatives, they didn't even cared about being polite and being Humans. I had no choice but to buy another ticket for 5000 RUB with S7 company. I must say that the customer service provided by S7 was completely different and very professional!

All flights cost me a lot of negative emotions and around 200$

Not only I was provided with false information - I was literally in a situation in which I had no way to go home if I don’t pay additionally which wasn’t mentioned anywhere until the very moment of the flight. It almost seems that they made sure that I wouldn’t have time to react, cancel the flights or do anything. Not showing any compassion or at least basic human understanding is a sign of bad manners but taking such advantage from someone who just lost a member of their family is disusing.

Aeroflot has just charged me a second time for the same ticket. A week ago, I bought tickets for me and my wife and paid with my Visa card. One single transaction. PNR: JHMGHL

Tonight just 30 minutes ago, Aeroflot has charged me again for the same tickets! Two transactions for the same amount in total.

What kind of business practice is that?! Not only their planes take off before official departure and they close the gates prematurely without waiting for all the passengers. They even charge you multiple times for the same tickets!

I am considering never coming back to Russia again. Not dealing ever again with any Russian companies. They tend to cheat every time. Things can go wrong when there is nothing that seemingly can go wrong.

Very bad don't go with aeroflot waste of money

They scam you at checking .. making you pay $100 for a standard carry on bag that passes the size test on all other carriers... we were already on the second leg of our trip to Israel when we were told Airlines have their own rules... so too bad.