While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond to assist with various requests, including sourcing hard-to-find products. People consistently praise the quick response times and the exceptional customer service, making interactions smooth and efficient. The service provided is often described as excellent, with consumers noting the ease of their overall experience and the high quality of products. However, some customers also noted an instance where incorrect products were sent, and the company was unwilling to facilitate a return, leading to dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the swiftness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting professionalism, helpfulness,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product, especially regarding the availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service and Professional Team!

I had a fantastic experience with the Aerobase group. From start to finish, the team was professional, responsive, and extremely helpful. They went above and beyond to ensure everything ran smoothly, and I truly appreciate their attention to detail and customer service.
Whether you're looking for aviation support, I highly recommend giving them a try. I will definitely be coming back in the future!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Jen responded very quickly with…

Jen responded very quickly with accuracy and professionalism . Exactly what I needed to get my job done . With robots and AI involved with everything , Jen made my inquiry personal and concerned . Thank you for having a human address me . I will make sure my professional circle keeps your business in mind first .

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Canniff

Mr. Canniff has been a great help in finding hardware for US government spares programs. We will continue to use his expertise on future orders.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Responsive and helpful

I normally interact with Conor at Aerobase group and he is always very responsive and helpful with all of our communications. I have found a lot of companies in the same industry are less responsive and don't seem very interested in working with other small businesses but that is not the case with this group.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Jennifer Abramson

Jennifer Abramson, Truly impressed with the professionalism and quality- Great experience from start to finish! Thank you!

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast solutions to tricky procurement problems

A connector that was difficult to procure and that nobody could supply at short notice.
A solution was found quickly, thoroughly, patiently and in a friendly manner, while the competitors didn't even reply.
Thank you Jen, we will be happy to buy from you again.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

If you're in the market for fasteners, or a bit curious...

If you're in the market for high-quality aerospace fasteners and unexpected flattery from a man named Jake Armstrong, buckle up, because this company is about to launch your expectations into orbit.

Let me set the scene: I walked in needing precision-machined titanium bolts. I left questioning my sexuality and wondering how I could be both uncomfortable and deeply flattered at the same time.

Jake Armstrong—whose name sounds like a test pilot and flirts like a retired lounge singer—greeted me with a wink that said, “We exceed tolerance specs... and personal boundaries.” The man pitched O-rings like they were engagement rings. Whispered thread pitch specs like sweet nothings. Then, in a moment of quantum weirdness, he leaned in and said, “If you were a blind rivet, I’d pull your mandrel any day.”

The man knows his fasteners, I’ll give him that. He rattled off torque ratings and shear strengths like Shakespeare reciting a sonnet. Then he looked me dead in the eye and said, “I like a man who understands tensile load.” I wasn’t sure if he meant the bolt or my soul.

While I didn’t leave with a date, I did leave with a box of rivets, a mildly confusing sense of self, and an overwhelming respect for their product line. And Jake? He’s like a loose bolt in zero gravity—chaotic, magnetic, and probably shouldn’t be left unattended near sensitive equipment.

Final Verdict: 10/10 would recommend—for all your aerospace fastening needs and at least one unsolicited compliment.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

'Mr. Robinson'

Mr. Robinson was very helpful and responsive in getting me a quote back and answering all my questions in a very timely manner.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

ISO certificate

I have a deadline to capture 20 ISO certifications from our prime suppliers. Today I wrote to Matthew Martin asking for a copy of the current certification for the St. Augustine location. Within 10 minutes he sent me the required documents. Amazing. I wish I could get the other 19 to send over that fast. Thank you Matthew. Five stars in my book.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

AeroBase Group - Conor

Conor Hebert is always prompt in addressing requests and provides timely responses, making the process seamless. His quick communication and attention make using AeroBase Group amazing.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick response time

Happy with quick response time form Jennifer Abramson on a RFQ sent, and the messaging back and forth, great Customer service and completive pricing for what we are looking for in product.

28 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look