I found the site straightforward to order from. The order was delivered quickly and I was kept informed of the process throughout. Best of all, the prices of items I purchased were a lot less expensiv... See more
Company replied
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Thank You AEDexpert. This is the second of hopefully many experiences I will have with your company. The service is excellent, your price was good and the package arrived ahead of the expected date.... See more
We had an issue with the delivery of our package (nothing to do with AED Expert, just a bad delivery person) and Candy could not have been more helpful during the process of getting it back. Highly r... See more
Company replied
The item i ordered was delayed for over 2 weeks until i phoned to see where it was, when i did the person on the end of the phone intially told me it was delayed due to non-payment, when i challeneg... See more
Company replied
Company details
Information provided by various external sources
AEDexpert.ie offers a wide range of Automated External Defibrillators (AED) worldwide shipping of your public defibrillator.
Contact info
Mercuriusweg 12, 4382 NC, Vlissingen, Netherlands
- aedexpert.ie
4.2
Great
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely excellent service kept in…
Absolutely excellent service kept in touch until the goods arrived.
19 July 2022
Got a battery for our aed and it only…
Got a battery for our aed and it only lasted 3 months. No helpful solution found to replace the battery.
9 July 2022
Reply from AEDexpert.ie
Dear Seamus, we are sorry that you are unhappy that the battery you purchased from us did not last the recommended length of time. Because you have an older AED, that is also out of warranty, this is generally the case with AED batteries. This information is available on our website. All customers are advised to replace their AEDs if they are older than 10 years and/or out of warranty. Despite this, we offered, at no cost to you, to explore the situation further and requested that you return the goods to us for investigation. Our follow-up emails have remained unanswered, so we have not had the opportunity to help you further. If you still wish for us to help you with this situation, we kindly ask that you reply to our last email so that we can work together to find a resolution.
Got what I wanted
Got what I wanted, it was initially out of stock but was delivered inside a month.
Happy.
8 April 2022
Satisified return cuatomer
The service was Swift & the price was lower than other companies so I am pleased to use AED expert & reccomend it to others
31 December 2021
`Great communication and prompt delivery
30 September 2021
I ordered and AED
I ordered an AED, as a family member has a heart condition that places them at a higher risk of needing one. Two weeks passed after my order with no contact or confirmation of shipping from the company. After I contacted AEDexpert to see what the delay was, I was told that the product was out of stock for some time and they did not know when it would be available. This was never mentioned on the website, during the order process or since I placed the order. After speaking with a manger and making a compliant, I was informed that it is not the policy of AEDexpert to put the availability of specific products on their website. This obviously prevents customers from making informed decisions on what item to purchase. In my opinion any company that takes such a view, especially with such a critical, potentially life saving piece of equipment, is not to be trusted. I could not in good faith recommend this company and to say that I am disappointed with my experience is an understatement. When I made the complaint, I was assisted in getting an alternative device, which was shipped quickly. However I don't believe this mitigated the issues I experienced. If I had not chased the company regarding the delay, it is possible that I would have been waiting months for the delivery of this item. This falls well below the standard one should be able to expect from a reputable company.
24 September 2021
Reply from AEDexpert.ie
Dear Peter,
We spoke recently on the phone. We regret your disappointment with regard to your purchase with AEDExpert.ie.
Being a multibrand company, there are always various aed's from our range that Medisol/AEDExpert can supply from stock. Unfortunately, because of various circumstances due to Covid, we have experienced a decline in our general stock position of a few brands, which caught us rather by surprise. We are doing our utmost to solve stock issues as soon as possible, while it is our policy to inform our customers by return.
Caused by uncertainty about a specific delivery time, the notification with regard to your particular aed not being deliverable immediately was generated later than we expected, for which we apologise. Actually, right now, we are adapting our systems to make sure we improve this service, based upon the current actuality.
Furthermore, we would like to stress that we are always happy to provide any adivse by phone about what particular aed type is best suited for your personal situation. We can then immediately give you recent updates on which items can be bought from stock. Although we are an e-commerce company, this personalised service in our particular line of business is indespensable.
We hope that you satisfied with the aed you have received from us. If you have any queries, please feel free to call or mail us.
Kindest regards,
Bernard Hollaers
Territory Manager Medisol/AEDExpert.ie
We found AEDexpert provide fast…
We found AEDexpert provide fast delivery and easy to purchase from online
24 September 2021
Great service
Great service. Order and you shall receive with a seamless process.
No customs entry, no vat at the point of entry. Painless
24 September 2021
Very efficient!
9 September 2021
Very easy to negotiate site
Very easy to negotiate site, dispatch was speedy and new AED arrived in no time. Best value around as well.
3 September 2021
Very good site and arrived promptly.
4 July 2021
Very easy to contact and place order
Very easy to contact and place order. Would highly recommend this company
16 June 2021
Reply from AEDexpert.ie
Thank you for taking the time to leave feedback on your purchase Ranga. We are happy that everything went smootly during your shopping experience with us and we look forward to welcoming you back in the future.
I found the site straightforward to…
I found the site straightforward to order from. The order was delivered quickly and I was kept informed of the process throughout. Best of all, the prices of items I purchased were a lot less expensive than some other sites. I will definitely use AEDexpert again.
17 May 2021
Reply from AEDexpert.ie
Thank you for your feedback Susan. It is good to know that during these strange times we can still keep up our high standard of service. We look forward to welcoming you back again.
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