ADVFN Plc Reviews 158

I've had an excellent service from ADVFN for numerous years. Occasionally, I need some help and usually get response from Niccolo Moretto, typically same day, sometimes in minutes. He has always been helpful polite and am happy to recommend ADVFN as well as Niccolo Moretto.

Chat threads on stocks are ruined by spam so that they are virtually unusable. I was a premium member and recently complained about a poster spamming and destroying a chat thread. No response whatsoever to me or other users. I have cancelled subscription and they do not make it easy to cancel.

Niccolo moretto gave me the information I requested clearly and succinctly .
I was pleased with the response and speed in answering

Good customer service .. new app hangs a few times and on very rare occasion they price outage .

I had a stupid little problem and felt bad about asking the question, but I did. I got an immediate response from Niccolo Moretto who answered my question promptly and solved my problem. Maybe service is coming back to customer service. Thank you Niccolo.

Niccollo was extremely helpful in assisting me with my system problem

ADVFN

THIS IS WHATS WRONG WITH THE NEW IPAD VERSION

Screen is now completely unusable- The older version you could fit much more on the screen and now the fonts are too big - you used to be able to see most of the columns on the creek but now only a few - absolute garbage

High and Low Prices are not updating very fast

Financials are difficult to find

Top Lists have no idea where they are now

White background is just not appealing to the eye

Whoever designed this needs sacking as obviously no user feedback was asked for or taken in to account

Great service. Dealt with Niccolo who was very helpful.

I have used ADVFN for 20 years. I have always loved the colour scheme, the easy functionality of it and the ability to get basic information like market capitalisation in an instant.

Customer support (a chap Niccolo Moretto) was very quick and effective after the change over to the new format.

I have to be honest the new format/colour scheme looks a bit too stylish and loses the simplicity of its character but that might just be me stuck in my old ways.

Actually they could do with improving the News feed as it’s not scaling to size on a mobile phone. It seems to think you are viewing it on a desktop PC as opposed to a mobile.

Thank you Niccolo Moretto for you very quick response to my problem. Fixed in about 24 hours. Great service

Lost my access to Plus One Coin Faucet, problem solved very quickly! Thank you very much for your help Niccolo Moretto (ADVFN plc)

Very fast efficient service from Niccolò in response to my query

Just re subscribed for a further 12 months for streaming prices.
Dealt with Niccolo Moretto again as i did so last year Very happy with a great deal for the one off payment.
I must say i have been with ADVFN for a number of years and have always found their support staff to be highly efficient and quick to respond unlike some other companies i have dealt with in the past

Excellent blazingly quick & efficient personal customer service from Niccolo Moretto. This man will go far.

I was extremely pleased with the quick response time to my query and its successful resolution by Niccolo. Very good experience from Ihub Customer Service.

Very rapid response from Niccolo.

Excellent discussion with Niccolo Moretto on the help desk. My initial problem (which I thought would be more difficult than it was) was resolved in only a few minutes. Following this I managed to resolve a much bigger issue (that was self-generated) in that I had created several accounts over the years while living in different countries in Europe, using different (national) email addresses & phone numbers, none of which were now used. I wanted to either combine the different accounts or delete the ones I didn’t need. This was done effortlessly with Niccolo & I managed to re-establish my original account, set up some 25 years ago, which I had actually forgotten about. All the new accounts were removed. So in summary, extremely helpful help desk person (Niccolo Moretto). I've always enjoyed using ADVFN but now I look forward to it even more!

My first impressions of their website were favourable. But stick to the free version, stay away from giving these people any money! Unfortunately, I have fallen foul of the old Auto-Renewal scam again. Apparently you have no choice in the matter. When I signed up all they sent was an email that was very vague but it does state they will remind you prior to subscription renewal. Obviously, no reminder was sent. ADVFN are not interested that their own system failed and are refusing to compromise. Auto-Renewal should be banned. Please don't make the same mistake as I did, don't give them your money. They would rather make a quick buck than try to keep long term customers.
Update: thanks for update ADVFN, but I think you are pandering to Trust pilot and your potential customers as you refuse to compromise on my issue. You have failed to send out any reminders about the auto-renewal and refuse to compromise on the multiple emails I’ve sent you. Will be taking you to small claims court.

Complained about abuse from several contributors on a share discussion board for Greatland Gold PLC. They also abused many other users. I suspect they may be short sellers or working on behalf there of. I complained to ADVFN about their personal attacks and they closed down my concern without any explanation for their adjudication. Complained to the FCA who stated this financial company is no longer regulated by them but I was pointed in the direction of Trading Standards.

PLEASE BE AWARE ADVFN is allegedly no longer regulated by the FCA.

A very prompt response from Niccolo to solve a data feed problem. A very professional service support team.