Advantis Reviews 

1,086
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably supportive and understanding staff members who listen attentively and make difficult, stressful financial situations much easier to navigate. Consumers consistently appreciate the prompt and polite assistance provided through phone calls and web chats, helping them resolve their queries efficiently. However, some people mentioned experiencing frustrating challenges regarding incorrect debt letters or unhelpful interactions with certain representatives during phone conversations. A few other individuals also felt stressed when attempting to set up payment plans or dealing with disputed balances that required extra clarification.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful, kind, and supportive service.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being patient,... See more

Service

Clients share positive opinions on service, highlighting quick responses and affordable setups. Reviewers... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing frustration over unexpected demands and... See more

Customer communications

People report ambiguous experiences with contact methods and communication. While some reviewers found... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... See more

Company replied

Rated 5 out of 5 stars

So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... See more

Company replied

Rated 5 out of 5 stars

The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He cam... See more

Rated 5 out of 5 stars

Oliver was incredibly helpful, very polite, professional and prompt. He was able to facilitate everything I needed to achieve and in a way that was easy and stress free. Very grateful of such lovel... See more


Company details

  1. Debt Collection Agency

About Advantis

Written by the company

Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.

We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.

We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.

Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.


Contact info

  • Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, United Kingdom

  • advantiscredit.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,086)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to sincerely thank the Advantis…

I want to sincerely thank the Advantis employee Osmun who helped me immensely. His support made a huge difference, and I truly appreciate the time, patience, and care he showed. We need more workers like him—his customer service was excellent, professional, and genuinely kind. This experience really stood out, and I’m very grateful for his help.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Advantis Credit sent me a letter for my…

Advantis Credit sent me a letter for my outstanding balance of £87.70 with OVO Energy supplier from 2023.
The problem is that my property supplier was Octopus Energy so I had provided Advantis all my documents of my energy provider for the year 2023. They are scammers.

29 January 2026
Unprompted review
Advantis logo

Reply from Advantis

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.

Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.

If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.

Thank you again for your feedback – it helps us to improve the service we provide.

Rated 5 out of 5 stars

Sandra was extremely patient and took…

Sandra was extremely patient and took the time to listen carefully to my views. She handled everything with a high level of professionalism and respect, offering clear and practical solutions throughout. She resolved my concerns efficiently and remained calm, soft-spoken, and reassuring at all times. A real credit to her, and someone I would always look up to and trust to handle my calls whenever the situation warrants.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

If there was Zero

If there was Zero, I would choose that.

Called multiple times to solve an issue was told it was resolved. Then 3 months later get a letter regarding the same thing. Called a further 2 times was promised a call back and nobody called me, asked to speak to a manager the advisor said they will pass on the message, I asked of a timeframe of when they will callback, apparently there is no SLA for a manager to call back. All customer service departments normally advise 24-48 working hours. Issue still not resolved no call back as of yet. Spoke to advisors Zayn and 2 different Mohammad’s.

26 January 2026
Unprompted review
Advantis logo

Reply from Advantis

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.

Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.

If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.

Thank you again for your feedback – it helps us to improve the service we provide.

Rated 5 out of 5 stars

i spoke with chloe today

i spoke with chloe today. she was super helpful and efficient. would recommend her and her company for being approachable and friendly. its a bit scary but that put you at ease.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Spoken to Chloe G on live chat today

Spoken to Chloe G on live chat today.

Wow what an amazing agent. She handled my query and payment with compassion and thought. Making sure to ask me the right questions and given me the best advice.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Credit sharks, nasty

Credit sharks, hounding, left hand doesnt know what the right hand is doing

26 January 2026
Unprompted review
Advantis logo

Reply from Advantis

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.

Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.

If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.

Thank you again for your feedback – it helps us to improve the service we provide.

Rated 5 out of 5 stars

Good experience

Phoned the first time and had a less than enjoyable time with the phone agent who just wouldn't listen to me. Got in touch with Ashleigh on the web chat, a much better experience. Listened to me and sorted my payment with no hassle.

23 January 2026
Unprompted review

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