Advantage Gold Reviews 1,906

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process of investing in precious metals straightforward and educational. Many highlight the exceptional customer service, noting that representatives take the time to listen, explain details clearly, and build trust, which is particularly valued when making financial decisions. The overall service is described as excellent, with a smooth and easy user experience from start to finish. However, some people were dissatisfied with certain aspects of their experience, specifically regarding the types of products recommended. A few customers mentioned being sold "specialty" or "proprietary" coins that were not legal tender, despite expressing a desire for real currency. There were also instances where customers felt that the company's recommendations were not in their best interest, and attempts to resolve these issues with management were unsuccessful. Additionally, some reviewers noted a lack of communication when their account executive left the company, leading to a feeling of being uninformed and unassisted.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and knowledge of... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick service,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their gold and silver... See more

User experience

Users describe positive interactions with user experience. Many customers found the process extremely easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard was very thorough and patient in guiding me through the key points in adding precious metals into an IRA. He explained the types of metals (and necessary quality) that can be held , the differ... See more

Rated 5 out of 5 stars

I sent an email inquiring about selling my US silver coins held in an IRA account. I got a very promp responsive email with a phone number to call. Representative Jared Franco was very professional an... See more

Rated 5 out of 5 stars

Wow the Advantage Gold team was fantastic. Marcus Watts and Marc Neal were very thorough and truly took the time to explain everything and walk me through the process of setting up my Precious medals... See more

Rated 5 out of 5 stars

Richard made our experience great! He is a wealth of knowledge and was eager to share his knowledge with us even though we didn't make a huge investment. I feel certain that he treated us the same w... See more


Company details

  1. Gold Dealer
  2. Investment Service

Written by the company

At Advantage Gold, we take pride in being a leading gold IRA company. Our experts have helped thousands secure their retirements through gold IRA rollovers, buying gold online, and gold investing.

Advantage Gold

Written by the company

Voted #1 Trusted Gold IRA Company Three Years in a Row

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jarred,Michael, and Carly

Jarred , Michael, and Carly were fantastic in helping with my transition of my money to gold and silver. They were very attentive to my wants and future needs. I thank all of them for their time and cooperation with it.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Was great service and friendly had a…

Was great service and friendly had a lot of information treated me and my husband with respect. Dean was great to help Ording silver and gold. I wish I knew about advantage gold early before I took some of my money and put it over to Allianz Annuity but I will leave there for about 3 years. Advantage Gold is a very good place to put rest of money.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Pro service worthy of praise

Pro service worthy of praise. Richard knows his precious metals. He is efficient and helpful. Even if you do not know a thing about metals, Richard will give you top notch assistance.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

I gave Advantage Gold ONE star because…



. . . ZERO stars was not an option.



My gold portfolio is currently worth $46,189.32 LESS THAN it should be, and Advantage Gold is responsible.



In 2014, I inherited my mother's Vanguard IRA.



Six years later, in 2020, GOLD IRAs were being promoted in all media as “The best safe haven for retirement funds.”



With no knowledge of precious metals, I purchased three books on Gold, one by Jim Rickards and two by Adam Baratta. Mr. Baratta was the co-founder of Advantage Gold in Los Angeles and so, as a CA resident, I called to request a consultation.

NOTE: Adam Baratta has since left Advantage Gold.

Rob Alexander, the Senior Account Executive at that time, returned my call. He explained that converting my inherited Vanguard IRA into a GOLD IRA would be a simple matter and could be handled over the phone.



Mr Alexander said he would have someone else call me to determine the best coins to include in my portfolio.



Right away another man called. I apprised him of the value of the IRA and specified that I DID NOT WANT any rare coins, and ONLY WANTED to include coins that were real currency. I’ve learned the term for REAL currency is LEGAL TENDER.



The second man quickly determined which coins to include. The whole process couldn’t have been easier.



Mr. Alexander then called again to ask if I would consider writing a review on TrustPilot and so I gladly wrote a FIVE STAR review.

NOTE: Mr.Alexander has also left Advantage Gold.



Fast forward to 2022. The pandemic was headline news. “Two weeks to slow the spread” became two years and two major CA banks failed. That’s when I decided to take possession of the coins in my Gold IRA.



Again, no problem. The gold coins were shipped directly to me. When they arrived, I viewed them for the very first time, then stored them away in a secure location. I also started to collect 1oz.U.S.Silver Eagles.



Fast forward to November 2025 - only three months ago.



While in the process of updating my WILL, my attorney
suggested that I make a list of all the gold and silver coins, including their current value, and designate the beneficiaries.

While seeking professional assistance to determine the CURRENT value of the GOLD coins, I learned that . . .

…112 of the 123 coins that Advantage Gold had placed in my portfolio ARE NOT LEGAL TENDER.

Instead they are what is called SPECIALTY or PROPRIETARY coins and, more troubling still, I learned they were minted by the Royal Canadian Mint EXCLUSIVELY FOR ADVANTAGE GOLD.



If the objective was to mint coins that look like legal tender, the 112 Gold Caribou Coins couldn’t do a better job.

On one side there’s a bust of Queen Elizabeth with text above her head that reads, ELIZABETH II and text below her head that reads 10 DOLLARS.



On the opposite side is a Caribou with text above the Caribou that reads, CANADA 2020, and below the Caribou is text that reads 1/4 OZ FINE GOLD.



In addition to THE 112 CARIBOU coins which Advantage Gold valued at $77,952.00, they also included 11 GOLD AMERICAN EAGLES which they valued at $22,550.00. The EAGLES, I’ve learned, ARE LEGAL TENDER

.

Thus, MORE THAN 3/4 of the gold coins which Advantage Gold placed in my portfolio were THEIR OWN SPECIALTY MERCHANDISE and ARE NOT LEGAL TENDER.



IN SHORT: Advantage Gold had an opportunity to FILL THE PORTFOLIO of an UNSUSPECTING, UNINFORMED client, with THEIR OWN OVERVALUED MERCHANDISE, for which they were free to charge whatever they chose and . . . THEY DID JUST THAT.



SEEKING RESTITUTION



GOLD (bars, coins, jewelry, etc.) have dramatically increased in value since 2020 and thus, ALL GOLD PORTFOLIOS are considerably more valuable today, based SOLELY on the weight of gold. But WEIGHT is NOT the only consideration.



For the same $77,952.00 that Advantage Gold charged for their specialty Caribou coins, they could have, AND SHOULD HAVE, included 38 more GOLD EAGLES INSTEAD and, if they had, those GOLD EAGLES today would be worth $46,189.32 MORE THAN their 112 CARIBOU SPECIALTY COINS, and that disparity will only INCREASE year over year.



I first reconnected with Advantage Gold by phone, the outcome of which was continued deception.

Since then, I’ve been advised to only communicate with Advantage Gold in WRITING, so as to DOCUMENT all of our correspondence. (13 PDF pages back-and-forth-to date).



If Abraham Lincoln settled a war without a telephone, there is no reason why Advantage Gold cannot simply agree IN WRITING to trade the 112 CARIBOU COINS they placed in my portfolio for 38 additional GOLD EAGLES. After all, in 2020, PER ADVANTAGE GOLD, they were of equal value.
So WHY NOT exchange them equally now???



I’ve learned that Advantage Gold has minted FOUR MORE SPECIALTY COINS. The Moose, the Bighorn, the Wolverine and the Orca.



In 2020 I gave Advantage Gold a 5 star review because I DID NOT KNOW THE TRUTH. I have now removed that review.

16 December 2025
Unprompted review
Advantage Gold logo

Reply from Advantage Gold

At Advantage Gold, our top priority is customer satisfaction. That is why we maintain over 2,500 5-star ratings with a 4.9/5 average across Google, Trustpilot, and the BBB.

While we empathize with your concerns, it is worth noting that the account you inherited is currently in a significant profit.

We have made many attempts to connect with you for a call to discuss your plans for the account. We genuinely hope you will reach out so we can help.

Please contact us at
(888) 501-9001

Our team is waiting for your call.

Rated 5 out of 5 stars

fantastic experience

Advantage gold responded immediately to my inquiry and my Representative JARED spent numerous hours making sure i understood the Precious metals and would not proceed until i was completely comfortable with every process and treated me like FAMILY. Awesome experience and I would recommend them strongly. A+ 5 stars

information

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent third purchase experience

This was my third purchase with Advantage Gold. Despite the hectic nature of end of the year IRA RMD sales for other clients in precious metals, Richard Scardina rapidly returned my call. He fully understood my requirements for my IRA purchase and promptly was able to source the desired metals. On a follow up call from Richard shortly thereafter, he ensured I understood the quality and quantity of the types of metals and completed the order expeditiously. Richard was thorough, courteous, and professional throughout the transaction.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Performance

Richard Scardina once again showed how reliable he is. I was very busy, unable to make a new purchase and resolve other financial issues related to Advantage Gold. But under Richard guidance all was taken care of. I realize the great asset that Richard Scardina is to Advantage Gold.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very appreciative to all the help…

I am very appreciative to all the help that the folks at Advantage Gold gave me, especially to Marc Watts. All my conversations with him were professional, educational, and truly informative. I highly recommend Advantage Gold to others.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Wow Advantage Gold was fantastic

Wow the Advantage Gold team was fantastic. Marcus Watts and Marc Neal were very thorough and truly took the time to explain everything and walk me through the process of setting up my Precious medals IRA. I am extremely impressed with how much time Marcus Watts spent with me in setting up my IRA and answering all of the questions I had. I highly recommend Advantage Gold.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

You will pay high above spot with this company!

I purchased a precious metals IRA from Advantage Gold in 2021. Matthew sold it to me at high above spot price without disclosing this to me. This explains why the value of my IRA dropped significantly even though the price of the metals didn't drop. He took a high premium! This is a con job!

26 July 2025
Unprompted review
Rated 5 out of 5 stars

I have never bought gold or silver…

I have never bought gold or silver before. It was a very educational experience thanks to Mike and Jarod. They are very knowledgeable. I'm glad I went with Advantage Gold. Both of them took the time to explain and didn't move on until I understood. They're Great representatives of Advantage Gold!

12 November 2025
Unprompted review

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