Advance America Reviews 

131,550
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 11,324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and service representatives are exceptionally helpful, friendly, and truly professional during every single interaction. Many people also enthusiastically appreciate how quick and straightforward the online application process is, noting that requested funds are safely transferred to bank accounts in a timely manner. However, some customers also noted that payment withdrawal options and scheduling can occasionally feel restrictive or inconvenient for their personal needs. A few individuals additionally mentioned that accessing funds or handling specific payment arrangements could sometimes present unexpected delays or minor technical hurdles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that people receive great assistance and are greeted... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the fast, simple online process... See more

Payment

People report positive experiences with payment, highlighting that funds are delivered quickly to accounts or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is great whenever you need help. The money just takes longer to get to my account because Discover is not one of the carriers. They repay goes through immediately and if you need... See more

Company replied

Rated 5 out of 5 stars

The app is perfect. Applications are put thru fast. Haven’t had one bad experience With them. It’s nice to have a trouble free transaction. Has really helped me out when unexpected expenses come... See more

Company replied

Rated 5 out of 5 stars

Professional service agents in store. Very easy to navigate on-line account, complete loan request & funds are transferred to bank account in a timely manner. Very pleased with doing business with Adv... See more

Company replied

Rated 5 out of 5 stars

Always very pleasant experience People friendly, knowledgeable and efficient. Highly recommend Advance America. Has helped me in time of need. Very nice to have available when unforseen circumst... See more

Company replied


Company details

  1. Loan Agency
  2. also in
  3. Financial Institution
  4. Money Order Service
  5. Money Transfer Service
  6. Non-Bank Financial Service

About Advance America

Written by the company

Advance America is a licensed and regulated lender providing convenient loan options online and in store.

Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.

Apply Now


Contact info

4.9

Excellent

TrustScore 5 out of 5

132K reviews

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Asks customers to review

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4.9

All reviews

(131,550)

11,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service despite having IT problems…

Fast service despite having IT problems and multitasking at the same.
Simple, easy, done in under 20 minutes.

7 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

The agency I conduct business with in…

The agency I conduct business with in Natchitoches Louisiana is very polite and helpful. I never have a problem when I go in to make a loan. I strongly recommend them for all your short term loan needs.

7 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

The customer service

The customer service

6 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Tiffany provided exceptional service…

Tiffany provided exceptional service and I fully understand everything.

7 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Great from Start to Finish

You guys are great. When I have reached out in need of quick approval for a loan, you have been there. Never negative responses. It is a pleasure knowing that I can count and depend on your organization coming through for me. From application, thru process and delivery and keeping me on track with the repayment. You mean the world to me. Thank you so much.

6 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, you can get prequalified over the phone to make the process faster!

7 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing , quick and terms of agreement were explained in away I understand very clearly. The loan process was easy and very quick. Thank you!

6 October 2026
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Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Very quick

Very quick, and appreciate your help!

5 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

My experience was the welcome

My experience was the welcome. I had my verification paperwork so it went smoothly. Thx. Advance America being there when I really... appreciate

5 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

5 stars customer service

5 stars customer service

7 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 2 out of 5 stars

My friend referred me but it didn't say…

My friend referred me but it didn't say anything online about referred bonus until I was done asking me to refer someone. Now I'm getting emails to refer friends. Why didn't it ask if someone referred me? My friend should have got a refer bonus. What good is it to call,waste more time there's nothing to talk about unless you gonna do the right thing and you done had enough time to make it right.

4 October 2026
Advance America logo

Reply from Advance America

Advance America values your feedback. We attempted to contact you, but we were unsuccessful. If you would like to discuss further, please call us at 888-310-4238. Thank you.

Rated 5 out of 5 stars

Easy to use services

3 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

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