We were just charged A$540 for a service we haven’t used in over a year. No active campaigns. No meaningful engagement. And no warning. I’ve reached out to support and was told a refund isn’t p... See more
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We tried to place ads using Ad Roll and were declined as too adult. We sell men's underwear that may show an exposed rear. Their own blog shows how succesful they were and gave an example to an onli... See more
They promote a no minimum ad spend. We wanted to try AdRoll so we scheduled a meeting for our agency with a list of questions sent a day prior. They replied 20 minutes before the meeting canceling due... See more
I left them 5 1/2 years ago as their services become outdated. Today, apparently out of financial desperation, they are trying to charge an old card for fake invoices. Stay away from this bankru... See more
Company details
Written by the company
AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.
Contact info
71 Stevenson St Suite 403, 94105, San Francisco, United States
- support@adroll.com
- adroll.com
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Anna has been invaluable over the past…
Anna has been invaluable over the past few weeks in getting us set up on Adroll. She has been giving me the support I need to better utalise ads and no question is off limits, as someone who has just started in ads this is incredible. She has been the best, and continues to provide 5 star advice even now we are set up.
Worst advertising Platform ever
Worst advertising Platform ever. It's so hard to use. They say you can optimize for conversions, but it doesn't work. Their Customer Support reps are stupid and do not understand anything. I'm chatting with Sobhana K and all of a sudden she just left the chat. Horrible!
I would NOT recommend
I would NOT recommend! Adroll charged us LOADS only to find when turned off we would have exactly the same amount of sales. Who knows who they were showing the ads to. Also their fictional dashboard can not be believed. Use google analytics and you will see they do not reflect what adroll dashboard says are sales from their ads.Google and bing are 100% better.
The product is pretty good but no customer service
The product is pretty good. But customer service is non- existent. If you try or need to talk to someone.GOOD LUCK!
One of the best alternatives to Google…
One of the best alternatives to Google Adchoice.
The platform is sometimes not really…
The platform is sometimes not really usable, yet the assistance via chat and email is really good and helpful!
Useful tool for display consolidation with helpful, hands-on account service
AdRoll has made it simple to consolidate display campaigns across multiple publishing networks, and we've been really happy with the account support we've received from Carson specifically. He consistently provides thoughtful ideas to scale our campaigns within the context of our business objectives, seasonality, and performance history.
I have been working with the legends at…
I have been working with the legends at Adroll Australia for the past 8 years across multiple clients and have always had a fantastic experience. Great product, great customer support and best of all great results.
Very good service
Nice software + Dashboards
Nice software + Dashboards, sometimes bad translations but growing well.
Jeff has been great at assisting us…
Jeff has been great at assisting us with our campaigns and keeps in touch on a weekly basis to offer hands-on support.
Best retargeter I have been working with
I have been working with different retargeters and can confirm that Adroll has the best account managers following the stategy and commiting to the company objectives.
AdRoll Is Very Helpful
AdRoll, particularly our account manager, Diksha was very helpful. They helped us achieve our business targets for the month. They are very responsive and are always eager to lend a helping hand. We will continue to use their service as budget permits.
Brilliant company to work with when it…
Brilliant company to work with when it comes to remarketing, Jeff is constantly evolving our campaigns ensuring we get a healthy ROAS month on month.
Excellent product, great team!
Adroll is a great multifaceted tool to increase conversions and provide direct access to potential customers. Support from their team has always been excellent.
Great experience so far
Great experience so far. The onboarding specialist has been very thoughtful for my brand and tailoring campaigns to reach my very specific target market. We are getting good reach and conversions. I really appreciate the GoogleRoom/Zoom meetings where she shares her screen so that I can learn more about the detail. I've never had this level of care from previous advertising agencies or platforms. Thankyou!
A great team that deliver great results!
We have worked with AdRoll for several years now on hundreds of social and display campaigns across multiple brands, and since beginning have consistently improved our traffic and conversion results based on the data and recommendations given by AdRoll's team of Strategists.
They're a pleasure to work with and we look forward to continuing the great results for a long time to come!
Highly Recommend
Very positive experience with Adroll for four years. Serena is very professional and passionate about driving your business.
Excellent service! - Thanks Serena
Our Account Manager Serena has been a pleasure to work with over the past 3 years. She's always provided great insight, feedback and strategic recommendations in order to maximise ROI and business objectives.
Fabulous Service!
I have worked closely with Serena and the Adroll team for over 2 years now across a number of accounts, and have always been impressed with their management, efficiency and data-led campaign optimisation.
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