I’ve loved ordering from Adore Beauty for a few years now but extremely disappointed in their recent delivery services. I live in a regional WA town where my deliveries were quick via Aust Post... See more
Company replied
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Review summary
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Reviews shaping this summary
I placed an order on a Sunday. By mid afternoon Wednesday I had no update so contacted customer support (AI chat bot) which said my enquiry was being passed to a real person. Within minutes I had an... See more
Company replied
I ordered skincare online, and while the shipping was quick, one of the bottles leaked slightly, Customer service offered a small credit, which I appreciated.
Company replied
Never again! Delivery was due today just received text from courier saying delivery will be in a few days they can’t give a specific day! Who has time to sit around at home waiting for a delivery that... See more
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2.1
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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Great as always
I was a bit worried to order, based off the recent reviews, but the experience was as good as it has always been. Products dispatched quickly and the delivery was fine. I live in an apartment complex and couriers tend to never deliver here, but no issues.
2 January 2026
Unprompted review
Reply from Adorebeauty
Hi Zoe,
Thank you so much for your lovely review. We really appreciate it.
Hope you enjoy your new products.
Kind regards,
Louise
Adore Beauty
I placed an order on the 17th of…
I placed an order on the 17th of December and I haven’t got any tracking updates and there’s nothing to help me retrieve my parcel. Contacting them has been a pain nobody is replying and it’s been over seven days so they should’ve delivered it by now but it looks like it’s Lost somewhere but nobody is able to contact me which is annoying. This is my first time ordering with them and I’m in Australia so it shouldn’t be an issue sending anything to me. I’ve even tried contacting them to change the shipping address but no one replied. If anyone could contact me from Adore Beauty I would be open but this is very disappointing.
17 December 2025
Unprompted review
Reply from Adorebeauty
Hi Shenaz,
Thank you for your review.
We are sorry your parcel was delayed. Our records show it has now been delivered, and our team has been in touch with you.
Please reach out to our Customer Experience Team if you have any further concerns.
Kind regards,
Louise
Adore Beauty
Gone down hill the last couple of months, terrible service and post
I have been a customer for years and loved the sample, quick post, and great customer service.
now the sample codes don't work, the freight don't get me started 2 weeks, no communications from Adore despite reaching out. They never should have moved from Australia Post and the kicker is they are now charging for this poor freight service!!!!
I wanted to purchase some more items, as they said it would get to me before Christmas but I no longer have faith in the company. I will go to Mecca
27 November 2025
Unprompted review
Reply from Adorebeauty
Hi Stac,
Thank you for taking the time to share this, we are really sorry to hear how disappointing this experience has been, especially as a long-time customer.
We truly value this feedback, and I can see you’ve been in touch with our Customer Experience team and that this has since been resolved.
If there’s anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Louise
Adore Beauty
No update on order
No update on order. Impossible to get hold of anyone. Zero customer care.
8 December 2025
Unprompted review
Reply from Adorebeauty
Hi Silje,
Thank you so much for taking the time to share your feedback, we are really sorry to hear about your delivery experience.
We understand how frustrating delays can be and would love the opportunity to look into this for you.
Please reach out to service@adorebeauty.com.au and attention Louise, and I will be happy to help.
Kind regards,
Louise
Adore Beauty
I placed an order with this company and…
I placed an order with this company and less than 24 hours later I changed my mind and wished to cancel my order. I tried everywhere to contact them. on their website they stated that we could give them a call during the week business hours. However when I called them I was told no one was going to answer the phone then my order was shipped out before they could even reply to my email. Their website stated 4 to 6 business days for a reply back which is ridiculous. I was very frustrated so I left a review and funny enough they got back to me straight away and they offered to recall my parcel and process me a full refund. I’m glad the problem was solved but I had to go back-and-forth to get a reply.
8 December 2025
Unprompted review
Reply from Adorebeauty
Hi Parmis,
Thanks for taking the time to share your feedback.
We are glad we were able to recall the parcel and arrange a full refund for you.
We appreciate your comments and will use this feedback to help improve our customer experience.
Kind regards,
Louise
Adore Beauty
Bad customer care
I’ve been a customer for years and customer service is horrible lately I’ve messaged a few times during last couple of days and nothing and got my order after almost a week with a item missing can’t seem to get a reply from anyone how is this good enough ? Also the fact that using a differnt courier company not Aus post please go back to Aus post much better service.. also seems a lot of other people having same issue with customer service
9 December 2025
Unprompted review
Reply from Adorebeauty
Hi Lauren,
Thanks so much for taking the time to share your feedback, we really appreciate your patience during this busy holiday period as we experienced higher than usual demand.
I can see you have been in touch with our Customer Experience team and that this has since been resolved.
If there is anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Louise
Adore Beauty
Frustrating and Disapointing
Unable to use Gift cards in store -use only online. Bought 2 x $20 gift cards for a $50 product but can only use 1 gift card per online purchase so very frustrating and disapointing that they chose to make this so difficult In store could not care less and dismisive so DO NOT SHOP in store or online as they only care about making money and making shopping experience unpleasant
29 November 2025
Unprompted review
Reply from Adorebeauty
Hi there,
Thank you for leaving your review. I am really sorry to read about your experience - this definitely is not the level of service we aim to provide. I would like to clarify that our gift cards can be used both in-store and online, and we are more than happy to help get this sorted for you.
If you are open to it, please reach out to me directly at service@adorebeauty.com.au (Attn: Louise), and I will personally follow up to make this right.
Kind regards,
Louise
Adore Beauty
Discount Codes don’t work (codes…
Discount Codes don’t work (codes mentioned on their website). I know times are tough for businesses but I was disappointed when I spent over $250 and got a small sachet of sample product. I used be excited for the Adore samples and to add to the disappointment my Tim Tam was crushed!
21 November 2025
Unprompted review
Reply from Adorebeauty
Hi Rebecca,
Thank you for leaving us your feedback. I am sorry to hear the discount codes did not work for you, and that your samples and Tim Tam missed the mark (we know how much those little extras can matter).
If you can email our team at service@adorebeauty.com.au with your order number, we can take a closer look (if you have your discount code handy, please include this for us too). Our Customer Service team is always happy to help with any discount code issues, and we would love to get this sorted for you.
Kind regards,
Louise
Adore Beauty
Never again
Never again! Delivery was due today just received text from courier saying delivery will be in a few days they can’t give a specific day! Who has time to sit around at home waiting for a delivery that may or may not arrive! What a joke! At this stage I’ll be asking paypal for a full refund much easier then dealing with a courier who can’t provide a delivery day!
17 November 2025
Unprompted review
Reply from Adorebeauty
Hi Angel,
Thank you for leaving us your review.
I am sorry to hear about your delivery experience. Before you submit a refund request through PayPal, would appreciate the chance to look into this for you - we can organise a refund on our end if needed.
Please email service@adorebeauty.com.au with the subject line “Attn: Louise”, and include your order number. I will start investigating as soon as it comes through.
Looking forward to hearing from you.
Kind regards,
Louise
Adore Beauty
Adore Adore
Legitimate stockist, great customer service & wide product range.
13 November 2025
Unprompted review
Reply from Adorebeauty
Hi Mad,
Thank you for leaving us your review. We really appreciate it.
Kind regards,
Louise
Adore Beauty
They now rely on a courier company that is a poor representation of the ADORE Beauty brand, avoid!
I’ve been a regular customer of Adore Beauty and have always appreciated their great product range, competitive prices, and the way they handle the occasional issue with professionalism.
Unfortunately, they’ve recently removed the option for Australia Post delivery (I’m in Sydney metro), and now only use couriers - specifically GoPeople in Sydney.
This week, my delivery required two attempts and was a complete failure. The first driver didn’t ring the bell (I was home all day), claimed they tried to call (they didn’t), and then marked the parcel as going to a collection point which never happened. The driver later said they couldn’t deliver to the nominated chemist.
On the second attempt, I advised via the tracking link that I wouldn’t be home and requested delivery to the collection point they nominated. Instead, they uploaded a photo of the center where the drop off point was and wrote “Unable to locate drop-off point.” Zero attempt to locate the drop off point, I suspect it was so they didn’t have to get out of their car.
Completely useless. After two calls to Adore Beauty Customer Care (first delivery and now the second) who were outstanding and resolved the issue immediately. I said enough attempted deliveries and asked them to process a refund which was prompt.
The problem isn’t Adore Beauty; it’s the courier drivers who clearly don’t care, seem to get paid regardless of successful delivery or not, and repeatedly return packages to the depot for someone else to attempt and cut corners again. Unfortunately this just damages the Adore Beauty brand and one quick look online shows me the amount of noise this 'change' has been generating in the past several weeks.
Sadly, I’m done with Adore Beauty while courier-only delivery remains the policy. I’ll switch to Mecca instead, I’d rather visit a store than waste time on this.
I do hope Adore revert back to Australia Post as a delivery option.
11 November 2025
Unprompted review
Reply from Adorebeauty
Hi Chris,
Thank you so much for taking the time to share your detailed feedback. We truly appreciate your ongoing support over the years.
We are really sorry about your recent delivery experience with GoPeople and completely understand your frustration. This is not the level of service we want for our customers, and we are disappointed that this caused such inconvenience after multiple delivery attempts.
We are glad to see that our Customer Care team were able to assist promptly, but we absolutely recognise that should not have been necessary in the first place. Please know that we actively review feedback like yours as we work with our delivery partners to improve reliability and explore options that best support our customers.
We hope to welcome you back in the future.
Kind regards,
Louise
Adore Beauty
Discount Codes NEVER Work
AB regularly email me promotions after I browse the site and pop something in my cart BUT the code NEVER works. Total scam - having to continually contact their customer service re this and ultimately, they give me some crap excuse as to why It's not valid. WELL STOP EMAILING ME THE PROMO THEN. Is it really that hard. Invite me back then tell me I'm not welcome - ridiculous waste of everyone's time. I'm completely over this company
25 October 2025
Unprompted review
Reply from Adorebeauty
Hi Mel,
Thank you for taking the time to share your experience. I am really sorry to read about the frustration you’ve had with our promo codes, and I completely understand how disappointing that would feel.
Most of our promotions do have brand exclusions, and these are always linked in the terms and conditions via the hyperlink provided with each offer. That said, the codes should be working as intended, and I would really like to personally look into this for you to make sure nothing has gone wrong here.
If you are open to it, please email me directly with the subject line “Att to Louise” and include the most recent promo codes you received so I can investigate this further for you. You can reach me at: service@adorebeauty.com.au, and I will get back to you as soon as possible.
Thank you again for your feedback. I would like the chance to help make this right.
Kind regards,
Louise
Adore Beauty
First time I've had a favourite skincare store! Sells quality skincare products. Really appreciated the gift sample bag. Australian owned
First time I've had a favourite skincare st
21 September 2025
Unprompted review
Reply from Adorebeauty
Hi Nat,
Thank you for leaving us your review.
We really appreciate your support!
Kindest regards,
Louise Adore Beauty
Hard to Return Items and Poor Communication
The range of products is great, but the returns process really lets them down. I accidentally ordered the wrong item and tried to arrange a return so I could purchase the correct one.. but it’s been almost a week and I still haven’t heard back after submitting a ticket. You have to wait to hear back by email, which makes the process unclear and really slow.
When they say “130-day returns,” it feels like that’s how long it might take to actually get one. I ended up just keeping the product and buying the right shade from Mecca instead. It’s frustrating because it could be such a simple process. Until they fix their returns system, I won’t be ordering from them again.
2 September 2025
Unprompted review
Reply from Adorebeauty
Hi Portia,
Thank you for taking the time to share your thoughts.
I am really sorry to hear about your experience with our returns process. I completely understand how frustrating it must have been to wait for an update.
I can see my colleague has since provided the details needed to return your item for a refund.
Our team is currently reviewing ways to make returns faster and more transparent, so your comments are really valuable to that process.
Kindest regards,
Louise
Adore Beauty
Sadly I can no longer shop with them as…
Sadly I can no longer shop with them as they no longer send to P.O. Box and we do not have letter boxes at home on the farms we never know where the items been left and have to travel a hour away to go get it
24 September 2025
Unprompted review
Reply from Adorebeauty
Hi there,
Thank you for sharing your feedback. We completely understand the surrounding disappointment of no longer being able to ship to PO Boxes, especially for those in regional areas or farming communities.
We are able to pass on any delivery instructions or notes directly to our new courier, Team Global Express (TGE), and with your trust, we would love the chance to make this work for you.
If you are open to giving it a try, please feel free to email me directly at service@adorebeauty.com.au with the subject line “Att: Louise”, and I will personally take care of it for you.
Kindest regards,
Louise
Adore Beauty
Disappointing experience - returns issue & terrible samples
Updated from 2 star to 4 star as Adore very much turned things around following this review. Mistakes happen, it’s how the company (staff) respond afterwards. Thanks for replying here Adore.
9 September 2025
Unprompted review
Reply from Adorebeauty
Hi Steph,
Thank you so much for taking the time to share your feedback with us. We truly appreciate it.
I am sorry your shopping experience was not as positive as we would have hoped. I completely understand your concerns, and I would love the opportunity to help turn this around for you.
I have emailed you today, please do not hesitate to respond at your earliest convenience should you wish to proceed.
Kindest regards,
Louise
Adore Beauty
Mixed experience with skincare order
I ordered skincare online, and while the shipping was quick, one of the bottles leaked slightly, Customer service offered a small credit, which I appreciated.
20 August 2025
Unprompted review
Reply from Adorebeauty
Hi Vanessa,
Thanks so much for your feedback. We are glad your order arrived quickly. We are sorry to know your item arrived damaged, and appreciate your understanding while our team worked to make things right.
Kindest regards,
Louise
Adore Beauty
This company never disappoints it’s…
This company never disappoints it’s fast efficient service every time products arrive within a day or two
Great variety fantastic customer service and value 5 stars from a loyal customer
1 September 2025
Unprompted review
Reply from Adorebeauty
Hi Jill,
Thank you for taking the time to provide your feedback.
We truly appreciate knowing that you have had such positive experiences with us, and we look forward to continuing to care for your beauty needs.
Kindest regards,
Louise
Adore Beauty
Amazing selection
Amazing selection! Easy check out, easy layout website to navigate, relatively cheap my one stop shop! And they give you free samples.
8 May 2025
Unprompted review
Reply from Adorebeauty
Hi Mariah,
Thank you so much for your kind words! We are so glad you enjoy our range, website, and little free samples. It means a lot to know we are your one-stop shop. We can not wait to see you again soon!
Kindest regards,
Louise
Adore Beauty
I order from here quite often and I’ve…
I order from here quite often and I’ve never had any issues! Love the products and the sales they have. Shipping has been hassle free. I’ll keep buying from here.
1 August 2025
Unprompted review
Reply from Adorebeauty
Hi Elise,
Thank you so much for your kind words! We are so happy to hear you love our products, sales, and smooth shipping. It means a lot to know you have had such great experiences with us, and we can not wait to keep looking after your beauty needs.
Kindest regards,
Louise
Adore Beauty
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