Friendly and easy to deal with during reservation. Shuttle pick up and drop off was good. Recommend getting getting small SUV if you plan to explore off major roadways. Only down side is the rental... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Car pickup and dropoff very quick and easy. Staff very helpful. No hidden charges (I did buy their comprehensive insurance plan and would recommend doing the same if you are a foreign visitor to CR).... See more
Company replied
Adobe has been great every time we use them in Costa Rica. Their cost is upfront including insurance wiht is required by CR government. On our recent trip we had a bad battery and within 15 minutes of... See more
Company replied
During my booking process, the staff was helpful. The rental was reasonably priced and we picked up exactly what we had reserved. It was easy to locate personnel right outside of the airport and the s... See more
Company replied
Company details
Information provided by various external sources
Reserve el coche para su viaje a Costa Rica con Adobe Rent a Car, la compañía local más grande de alquiler de autos del país. Ofrecemos una de las flotas más jóvenes, y variedad de categorías desde sedanes hasta SUV 4x4. Alquile sin costos ocultos y cobertura cero deducible. Reserve ya. Visite San José, capital de Costa Rica ubicada en el centro del país, donde se concentran los principales teatros nacionales, museos históricos, mercados tradicionales, comercios y actividades culturales.
Contact info
Calle 34. De la esquina Suroeste del Cementerio de Obreros, 100 metros al Oeste y 800 metros al Sur, Barrio Corazón de Jesús, San José., San José, Costa Rica
- (506) 2542-4800
- info@adobecar.com
- adobecar.com
4.4
Excellent
138 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The shuttle was timely
The shuttle was timely, agents kind and helpful, the process was made very easy. I will definitely use again!
24 May 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you for your positive feedback! We're delighted to hear that our shuttle service, team, and rental process contributed to a smooth experience. At Adobe Rent a Car, we aim to make every step easy and pleasant. We’ll be happy to assist you again on your next trip to Costa Rica!
Reply from Adobe Rent a Car
Thank you for your kind words! We’re glad to know that our team and communication met your expectations. At Adobe Rent a Car, we’re committed to offering a seamless and professional experience. We hope to assist you again on your next visit to Costa Rica!
company REALLY does have their act together
this company REALLY does have their act together in support their customer and their rental experience
17 May 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you for your kind words. We’re truly glad to know that you felt supported throughout your rental experience. At Adobe Rent a Car, we strive to provide organized, reliable, and customer-focused service every step of the way. We appreciate your feedback and hope to serve you again soon
They did a great job of supplying a car…
They did a great job of supplying a car for My family of six. They did not pester me about adding insurance I didn’t need. Their shuttle service back to the airport was just a little insufficient. There was not enough rides to get everybody to the airport in a reasonable amount of time. We had to be aggressive in order to get to the airport on time. Otherwise everything was very good.
I would definitely use them again. Quick and easy to get in and out. No efforts to sell me a bunch of things.
3 May 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you for your feedback and for trusting Adobe Rent a Car for your family trip. We are pleased to know that you appreciated the transparency of our service and the ease of your rental experience. We also take note of your comments regarding the shuttle service and will review this internally to improve. We look forward to serving you again on your next visit to Costa Rica.
Amazing customer service
Amazing customer service. Transportation and from airport to car rental was very quick and easy. Would highly recommend
5 April 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you for your kind review! We're thrilled to hear that you found our customer service outstanding and the transportation process quick and easy. At Adobe Rent a Car, we aim to make every part of your journey seamless. We truly appreciate your recommendation and hope to assist you again in the future!
Superb!
Edgar was very quick & attentive! He ran through all of he details & was very professional!
6 April 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you for your kind words! We’re glad to hear that Edgar provided you with quick and professional service. At Adobe Rent a Car, we pride ourselves on offering attentive and efficient assistance to make your rental experience smooth and pleasant. We look forward to serving you again on your next visit!
Excellent service
We rented a 4×4 for our two-week holiday in Costa Rica from this car rental company. The car was in perfect condition, and the staff was friendly, helpful, and professional. It was a pleasure renting from them, and we would definitely do it again if needed.
19 March 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for your positive feedback! We're delighted to hear you enjoyed your experience in Costa Rica with our 4x4 and that our team provided friendly, professional, and efficient service. It would be our pleasure to assist you again in the future if you decide to return. We wish you many more unforgettable trips! 🌴🚙😊
Terrible Experience – Hidden Fees & Misleading Information
I had a very disappointing experience with Adobe Rent a Car Costa Rica and Mytanfeet.com. I booked a rental car through Mytanfeet, and before booking, I specifically asked about the insurance fees. They assured me that the basic coverage I selected was sufficient and that I wouldn’t be forced into any extra charges. However, when I arrived at Adobe Rent a Car, I was told that I had to pay an additional 30% of the rental price for extra coverage—something I was never informed about.
Adobe claimed I needed credit card insurance, which is not even available in Europe, making it impossible for me to comply with their requirement. Despite Mytanfeet stating that the extra coverage was optional, Adobe refused to rent me the car unless I paid for it. So, in reality, it was never optional. This felt like a classic bait-and-switch scam—advertising one price but forcing customers to pay much more upon arrival.
I trusted Mytanfeet because they seemed like a reliable source of information, but they completely misled me. Either they are intentionally deceiving customers or have no real control over Adobe’s shady pricing tactics. Both companies are at fault, and I would strongly advise others to avoid using either of them.
If you don’t want to deal with hidden fees, misleading information, and forced extra charges, stay away from Adobe Rent a Car Costa Rica and Mytanfeet.com!
13 February 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you very much for your feedback, and we regret that you had an unsatisfactory experience. We would like to clarify that at Adobe Rent a Car, we do not have hidden fees. However, if the vehicle delivery is requested at a location 3 hours away from our office, as in your case, there is an additional charge for the drop-off service, which is clearly outlined in our terms and conditions.
Furthermore, when the service details are properly coordinated in advance, everything can be made much easier. When the drop-off location is changed multiple times, it complicates the logistics, which can affect the service provided.
We apologize again if this caused any inconvenience and are available for any further questions or clarifications
The car was delivered to our hotel even…
The car was delivered to our hotel even earlier than we had requested. Our representative from Adobe was kind & courteous & very efficient. He had all the paperwork ready for us to sign & when we did the walk-around to check the car, it was HIM that noticed places on the car we missed!!!
16 January 2025
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Adobe Rent a Car exceeded your expectations. Our team takes pride in delivering timely, courteous, and detail-oriented service, and it’s great to know our representative went above and beyond during the delivery process. We truly appreciate your kind words and look forward to serving you again in the future! Safe travels
Great Car Rental in Costa Rica
Fair price, new car, friendly helpful staff, and allowed us for a small price to drop off at the airport at 4AM for an early flight.
7 December 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you for your feedback! We're so glad to hear that you had a positive experience with Adobe Rent a Car. It’s great to know that you were satisfied with the fair price, the new car, and the friendly and helpful staff. We're also happy that we could accommodate your early flight with a convenient drop-off at the airport. We hope to serve you again in the future!
Adobe in Costa Rica (SJO branch) is the…
Adobe in Costa Rica (SJO branch) is the best rental company I've ever used. Firstly, insurance is unfortunately expensive in CR but unlike other companies I tried, Adobe was very transparent about all costs online and there were no hidden costs on arrival.
Secondly, during my trip I was involved in a car accident (not my fault) and Adobe were super helpful. After the accident, I called their support number and they were very helpful in explaining next steps (good English too) and sorting everything relating to insurance on my behalf, even had a WhatsApp chat with near instant responses.
When I returned my car (that had about £1,000 of damage), the paperwork was very simple and easy, the staff were very helpful, and there were no hidden costs (I did have full insurance), I was expecting some kind of admin fee or something due to the accident & damage to the car, but my deposit was returned in full. The staff were all super helpful and down to earth, just genuinely nice people trying to do a great job. Usually get a sense that car rental staff are trying to screw you over but not here. Highly recommend!
9 November 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for taking the time to share your experience with Adobe Rent a Car. We are delighted to hear that your time with us at our SJO branch was seamless and exceeded your expectations.
Transparency and customer service are at the core of our values, and it’s wonderful to know that these aspects stood out to you, especially regarding our insurance process and pricing. Accidents can be stressful, and we are glad our team was able to assist you promptly and effectively, ensuring you felt supported every step of the way. Your kind words about our team's helpfulness and professionalism mean a lot to us.
We truly appreciate your recommendation and look forward to serving you again on your next trip to Costa Rica. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.
Warm regards
These guys are the best
Roger and the team in Liberia are amazing. They always go out of their way to give me great service when I visit. I use them at least once a year. Excellent service. Great prices. They are the only car rental company I would recommend.
24 May 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you for your wonderful feedback! We're delighted to hear that Roger and the team at our Liberia branch have consistently provided you with excellent service. It's fantastic to know that you choose Adobe Rent a Car for your travels once a year and that we have earned your recommendation.
Your kind words motivate us to continue delivering exceptional service and great prices to all our customers. We look forward to welcoming you back on your next visit!
again with pleasure
Everything went without problems
Punctual handover.
Friendly staff
We had a problem with the display, immediately an employee came and brought another car
The handover at the end of the trip went smoothly
17 August 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you very much for sharing your experience with us. We're delighted to hear that the handover was punctual and that our staff was friendly throughout the process. We apologize for the issue with the display but are glad it was resolved quickly and that you received another vehicle without any trouble.
We’re also pleased to know the return process went smoothly. We always strive to provide the best service possible and appreciate your trust in us. We look forward to serving you again in the future
Adobe Rent a Car is the Best in Costa Rica .. Just ask A I !
After several trips to Costa Rica and encountering surprises with "hidden" costs at various car rental agencies, I went to AI and asked ... "when booking a rental car in Costa Rica, which is the best company to deal with and which is the worst?" Try it yourself and it'll say ADOBE as the best.
It was a pleasure to deal with Adobe's booking agent Magic ...(yes that's her real name). She guided me to the best possible deal by booking online with MyTanFeet.com. That gesture alone saved us an additional $240 USD from the original quote. She didn't have to do that. Plus, the fact that Adobe answers the phone, has the largest fleet in Costa Rica and is open 24/7 gives me great comfort in a country where renting a car can be a nightmare. On top of that, Magic asked for my flight info and has assured me that someone will be there to pick us up on arrival with the driver holding our name on a sign. Kudos so far. Looking forward to the experience and comforted already knowing that our rental quote is "ALL IN" with no surprises. Pura Vida.
11 July 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for taking the time to share your positive experience with Adobe Rent a Car! We understand the frustration of encountering hidden fees at car rental agencies, and we're thrilled to hear that Magic, our booking agent, was able to help you secure the best possible deal.
Her dedication to customer satisfaction is truly commendable, especially in going the extra mile to save you $240 on your rental! We appreciate her proactive approach in guiding you to MyTanFeet.com and ensuring a transparent, all-inclusive quote.
We take pride in being a reliable and trustworthy car rental option in Costa Rica. Our 24/7 availability, extensive fleet, and airport pick-up service are all designed to provide peace of mind and a smooth rental experience for our customers.
We're happy to hear you're looking forward to your trip and feeling confident about the "all-in" pricing. Pura Vida to you too! We can't wait to welcome you to Costa Rica and ensure a seamless car rental experience.
No more worries...Adobe is the way to go in CR!
I spent lots of time reading reviews to figure out which car rental company to trust to use while we were in Costa Rica. I ended up using Adobe and it all went smoothly! I wasn't sure if our wheelchair and luggage would all fit in a small SUV so they had the car I ordered online and the next size up all ready to see if I could fit everything and everyone in the vehicle. I appreciated that they didn't force me to upsize a car and let me see how things would fit. We rented from LIB airport and then returned to SJO airport. They recommended we drop off the car at the airport lot and gave me instructions on how to do that. I was very leary about leaving a car with keys in it but all went just as they said it would. No surprise charges and no pressure to buy extra insurance! Very professional all the way around and efficient and good communication. We met a man who has a home in both Costa Rica and in USA and he was using Adobe so I felt some comfort knowing that this smart guy (in biotech upper mgmt) also trusted Adobe with his car needs on a regular basis. Thank you Adobe!
12 May 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for your detailed and positive review! We're delighted to hear that your experience with Adobe in Costa Rica went smoothly and that we could accommodate your needs, especially with the wheelchair and luggage. It's great to know that our team was able to provide options without pressuring you to upsize and that the drop-off process at the airport was seamless. Your feedback about our professionalism, efficiency, and good communication means a lot to us. We're also pleased to hear that you felt reassured by other customers' trust in our services. Thank you for choosing Adobe, and we look forward to serving you again in the future!
Very very very lovely
Very very very lovely, helpfull, chill and good people. Helpfull in their shuttle service from the airport. They speak English very well. Our car got engine problems and we could pick up an upgraded newer version car the same day, no extra charge, full gastank. Absolutely effortless and stressless company to rent your car for holiday
22 April 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for your glowing review! We're thrilled to hear that you found our team lovely, helpful, and chill – that's exactly the atmosphere we strive to create for our customers. It's great to know that our shuttle service made your arrival smooth and that you found our English proficiency helpful.
We understand that car troubles can be stressful, but we're glad we could turn that experience around for you by providing an upgraded car with a full tank at no extra charge. Making your rental experience effortless and stress-free is always our goal, so we're delighted that we could meet that expectation for you.
Thank you for choosing us for your holiday car rental, and we hope to have the opportunity to welcome you back in the future! If you have any further feedback or need assistance, don't hesitate to reach out. Safe travels!
Fantastic customer service
I travelled to costa rica with my family from the uk. After reading lots of reviews i chose adobe and jt was a great choice. Kevin was really helpful and upgraded us to a larger vehicle when he saw the size if my teenage children. Great customer service and a great vehicle.
3 April 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you for choosing Adobe Rent a Car for your family trip to Costa Rica! We greatly appreciate your kind words and are thrilled to hear about your positive experience with us. Kevin and the team are dedicated to providing excellent customer service, and we're glad he was able to assist you and upgrade your vehicle to accommodate your teenage children. We look forward to serving you again in the future!
Great vehicles, nice people, terrific service
We used Adobe (LIR) for three vehicle rentals and three private shuttles during a month long stay in Costa Rica. Their staff are professional, friendly and don't try to upsell you on things you don't need. Their vehicles were clean and comfortable. I would definitely use them again.
10 March 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for choosing Adobe Rent a Car during your stay in Costa Rica! We greatly appreciate your kind words and are thrilled to hear about your positive experience with both our vehicle rentals and private shuttles. Providing professional and friendly service without unnecessary upselling is always our aim. We're glad you found our vehicles clean and comfortable. We look forward to the opportunity to serve you again in the future!
Best in Alajuela Costa Rica
Excellent rates, clean new vehicles & friendly staff
8 March 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you for your fantastic review of Adobe Rent a Car Alajuela! We're delighted to hear that you found our rates excellent, our vehicles clean and new, and our staff friendly. Providing top-notch service is our priority, and we're thrilled to have met your expectations. We hope to have the pleasure of serving you again in the future!
A brilliant company to rent a car with!
Adobe Rent a Car is by far the most customer service-oriented car rental company I've ever been a customer with. The car was great, the hand-over service impeccable, the information level excellent - but the real kicker comes here: When some idiot (Me...) forgot his passports in his hotel, right before a flight, the ultra-friendly staff at Adobe in the Airport office helped me get the passports delivered from the inner city to the airport in such a time, that Michael Shumacher could not have done it faster. Well done, well done! My warmest recommendation!
24 February 2024
Unprompted review
Reply from Adobe Rent a Car
Thank you so much for your glowing review of Adobe Rent a Car Costa Rica! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we're glad we could assist you with the passport situation promptly. Your warm recommendation means the world to us. We look forward to serving you again in the future!
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