1. FAQ says Q: Do I have to pay for a subscription? A: Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, an... See more
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See what reviewers are saying
ADNTRO makes the uploading of Raw DNA data from other sites simple and easy. They offered a fair price to view an Ancestry Report and Haplogroup data. They offer a lot of other categories besides A... See more
Company replied
Better than expected. Great app and fascinating data! It was totally worth it and the whole process took less time than initially thought. Maybe the database focuses slightly more on W... See more
Company replied
At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I parti... See more
Company replied
Company details
Written by the company
Genetic company aiming to provide as much information as possible from your genetic code - A partner for your genetic journey
Contact info
4.2
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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The thorough break down is awesome
The thorough break down is awesome. Also i ran my same dna through ancestry and it was so basic and I know my great grandfather was Native American and ancestry did not find that. You guys did.
3 December 2023
Reply from ADNTRO
Thank you so much for your review, Lena! Ratings like yours are what inspire us to give our best every day and continue working on updates that truly benefit our users.
I learnt a lot about myself that I…
I learnt a lot about myself that I didn't know. It's very helpful to know what you're built for, what injuries you are disposed to have, etc.
2 December 2023
Reply from ADNTRO
Thank you very much for your review Martin! It's amazing how self-discovery can be such a valuable journey.
Need to improve
It seems it has many information which is good, but I am not able to see all of it as it is not loading data. And there is not feed back from Customer Service. For the information I can see, very technical which is good but not very practical, you may need to investigate more to have a better understanding.
7 December 2023
Unprompted review
Reply from ADNTRO
Hello Antonio, if you let us know the email you used to contact Customer Support, we can look into your case. Regarding technical information, we've recently developed GeneAI, an artificial intelligence that allows you to ask any questions about your results. So, if there are technical details that are hard to grasp, GeneAI can clarify them directly on the ADNTRO platform.
On par
ADNTRO actually did better with its accuracy on the health results than 23&me did, 1000%!
Now, the ancestry results, the reason why I do this. It was excellent! The only other genetic test to give me results that are on par with my AncestryDNA results. Which Ancestry.com is the most trusted source by legitimate or serious geneticists. So I really thought that was something
5 December 2023
Reply from ADNTRO
Thank you very much for your review! It's a pride for us to receive this kind of feedback and to know that all the effort is worth it.
Very good info.
3 December 2023
Reply from ADNTRO
Thank you for your kind words Mikko! We appreciate your feedback.
Great updates and insights!
2 December 2023
Reply from ADNTRO
We're thrilled to hear that you enjoyed the updates and insights! We're constantly working to deliver valuable content. Thanks for your support Benjamin!
SCAM
SCAM: I uploaded my results from Ancestry. Adntro sent me a email when it was ready the next day__all seems normal UNTIL you go on their webpage and find that there is no place that clicks for you to see your results except the payment plans. I wonder why? Something about sample reports. Well I saw the samples before I uploaded my data. Don't be like me. Run away from Adntro. Complete RIP OFF.
27 November 2023
Unprompted review
Reply from ADNTRO
Hello Mic, we're sorry to hear that's your perception of ADNTRO.
In the section of our website where you can upload your RAW file, we make it clear that the free option doesn't include all the reports, but this report does contain very valuable content.
The free ancestry report included is "Ancestral Shapes", an exclusive report from ADNTRO, created in collaboration with the University of Texas Tyler, and with which you can check your admixture and compare your results with the community. You can also access for free to our COVID-19 report, under the health section to know your predisposition to its susceptibility and prognosis.
We're sorry that you haven't found value in what we provide to users for free. If you wish to delve deeper into your DNA, we offer a premium version that unlocks all our reports.
It worked for a few hours
It worked for a few hours, and now I just get a blank screen when logging in.
I contacted customer service but haven't had a reply.
If you can't use the service you've paid for them it comes across as a waste of money.
Follow up: I sent a help request to the email address mentioned in the reply but had no response several days later.
Adntro contacted me after leaving this review and have now resolved the problem.
7 November 2023
Unprompted review
Reply from ADNTRO
Hi David,
We are sorry for the inconvenience experienced on our site.
Please write to us at hello@adntro.com and we will be happy to solve the problem. Please let us know how you have been communicating with us to understand why you have not received a response.
Reply from ADNTRO
Thank you for your kind words Jay! We appreciate your feedback and are here to assist you on your journey.
Reply from ADNTRO
Thank you very much for your feedback Paulo!
they claim there is free information if…
they claim there is free information if you upload data from another site, but the website is so buggy and unintuitive theres no information to be found.
27 October 2023
Unprompted review
Reply from ADNTRO
Hello Callum, we sincerely regret that your experience with us has been negative. Our main goal is to provide our users with a positive and enriching experience when exploring their DNA. We work tirelessly every day to offer constant updates and valuable genetic insights.
We understand that you would like to access more details about your DNA. By uploading your RAW file, you have the opportunity to access free reports that provide an initial fascinating view of your genome. Additionally, we offer the option to unlock a variety of additional reports that you won't find elsewhere.
We regret that you haven't been able to fully enjoy this wonderful journey of exploration into your DNA with us. We value your feedback and are here to assist you with anything you need.
I was curious on what the specifics are…
I was curious on what the specifics are in my dna
24 October 2023
Unprompted review
Reply from ADNTRO
Thank you very much for your review Johan!
Very bad logistics, pick up and delivery
They were terrible with the easiest part, delivery and pick up, at least in Spain, wont recommend as they work with crappy logistic companies that wasted my time making me wait and not coming several times
13 October 2023
Unprompted review
Reply from ADNTRO
Hello Federico. We understand your concern and sincerely apologize for any inconvenience you may have experienced. We want to assure you that logistics is a fundamental part of our service, and we work diligently to collaborate with the best providers in the market. However, at times, we encounter challenges that are beyond our direct control.
We recognize that the logistic experience can influence the overall perception of our results, and it pains us that you may not have fully appreciated the magnitude of our commitment and the quality of our services.
The worst dna testing company EVER
The worst dna testing company EVER!
Do not bother. They’ve a small sample and got my results wrong and refused to give me a refund. Absolutely disgusting customer service. Do not waste your time!
15 September 2023
Unprompted review
Reply from ADNTRO
Hi Amber, we're sorry to hear that you had that perception of ADNTRO. We understand your concerns about the refund. Unfortunately, as stated in our policy, refunds cannot be processed once results have been viewed. We appreciate your understanding on this matter.
Love ❤️
I have been doing genealogy for years and I love the information I got from you. My DNA says I am dairy intolerant and issues with gluten.. fact check… yes I am intolerant to both.
14 September 2023
Reply from ADNTRO
Thank you very much for your review Amy! We are glad to hear that you found the information we provide about your DNA useful.
Really quick the process from ordering…
Really quick the process from ordering the Kit till receiving the result.
It is astonishing what information I received from the sample.
Highly recommended
10 September 2023
Reply from ADNTRO
Thank you for your kind words Adri! We are glad to hear that you liked our service and found the report useful. We appreciate your support and trust in us.
I like their unique way of interpreting…
I like their unique way of interpreting and presenting my DNA analysis. It is easy to understand and creative.
8 September 2023
Reply from ADNTRO
Many thanks for your comment! We will work to continue providing the best experience with your DNA,
Reply from ADNTRO
Thank you for your kind words Allen! We are glad to hear that you liked our service and found the report useful. We appreciate your support and trust in us.
Primarily Mediterranean results
The ancestry results are quite accurate, apart from 18% French and German, and 3% Scandinavian, however I put that down as a misread of Britain and Ireland, as Northwestern European populations cluster so close together. In reality it means 21% Britain and Ireland. My East Mediterranean genes, pull the Anglo-Celtic genes southward into France, and eastward into Germany, and Norway. I got a trace result of Britain and Ireland on ADNTRO.
The Southern European, and Levant ancestry is spot on. It’s impressive that Greece, Tuscany, and Abruzzo were picked up. They got the Iberian regions of Portugal, Western Andalusia, Leon, and Extremadura correct. Galicia was also included because Galicians are related to Portuguese people. Picking up Ashkenazi, and Sephardi in the ethnics and regions was impressive. On Eurogenes, and my true ancestry oracles I cluster between Tuscany, and Greece_Thessaly.
I uploaded my LivingDNA results to them, and they are quite comparable (read: primarily East Mediterranean. LivingDNA read it as Southern Italy, South Caucasus, Arabia, and Northern Italy, whereas ADNTRO read it as Italy, Greece and Balkans, and Levant). I got a trace result of Anatolia and South Caucasus on ADNTRO.
I like the genetic bonsai. I got the oak tree which is the tree that symbolizes Southern Europe. I assume people who are primarily genetically Southern European score this tree.
They got my personality trait right. I got the mediator (INFP). They picked up that I am not susceptible to sunburn, however they only said I had a slightly above average chance of tanning easily. I actually tan quickly. I got a low Neanderthal score which I think is accurate. I also got a low Neanderthal score on Your DNA portal.
My heterozygosity ratio was 1.477, which is 3.29% above the European average. I must admit I am not sure what this is all about.
Given that I did not test with them I did not get haplogroups, however I already know my haplogroups from my LivingDNA test.
6 August 2023
Reply from ADNTRO
Thank you very much for your opinion! We sincerely appreciate your detailed review and thoughtful analysis of your ADNTRO experience. It's fantastic to hear that you liked our ancestry results and that you've found value in the insights we provide.
We're committed to continuous improvement and innovation, and your review encourages us to keep striving for excellence. Thank you for your trust and your valuable opinion!
I like all the new info
I like all the new info regarding my genetics. You’ve provided insight that I haven’t received from other DNA companies.
2 August 2023
Reply from ADNTRO
Thank you very much for your review! We are glad to hear that you are enjoying discovering new information about your genetics. We work hard to provide you with the most comprehensive and personalized knowledge of your DNA.
We thank you for choosing us and for taking the time to share your positive experience with us - we hope to continue to be your preferred choice in the future!
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