Adilo Reviews 833

Adilo's customer service is exceptional—swift, professional, and attentive. They made me feel like my issue was a top priority, a rare quality in today's world.

Their platform shows great promise, with a commitment to continuous improvement. Being part of their journey feels like a privilege.

In conclusion, Adilo shines in customer service and has an exciting future ahead. If you're considering their services, go for it. You won't be disappointed!

Vivian, in a word, It is rare to find someone who is empathetic to one's needs. As a marketer, I should know better that sales pages push the truth to its limits—semantics, in a word. Vivian provided the facts in a professional way, even placating me with an additional upgrade, which is nice but not essential, Vivian's professional approach and reasoning made all the difference; her people skills, she is an asset, won me over, You're lucky to have her.

I had an issue with the accessibility of my Videos and the support reacted within minutes, was very patient and tried to help me out.

I recently had a positive experience with Adilo that I wanted to share. My account was unexpectedly locked due to a minor issue of non-payment for AI overuse, totaling a mere $0.10. Initially, I was concerned about the inconvenience and the prospect of resolving this issue.

I decided to reach out to Adilo through their various communication channels, including their website, email, and social media. To my surprise, within just 24 hours, my problem was addressed and resolved.

What truly impressed me was the level of customer support I received during this process. Multiple Adilo representatives responded promptly to my messages and inquiries. They were not only professional but also empathetic towards my situation. They checked in with me regularly to ensure that the issue was being resolved to my satisfaction.

Ultimately, Adilo not only resolved the issue but also went above and beyond by waiving the small AI overuse fee that had caused the problem in the first place. This act of goodwill demonstrated their commitment to customer satisfaction and their willingness to accommodate their users.

As a result of this experience, I'm back to using my Adilo account seamlessly and am genuinely satisfied with their service. Their responsive and caring customer support team turned what could have been a frustrating experience into a positive one. I would like to commend Adilo for their excellent customer service and their dedication to resolving issues promptly.

I just started using the platform, but I already love everywhere about it: the polished look, the great features, and the ease of navigating. I am also impressed with the customer service. Shout out to Vivian for helping me with everything. I am glad I decided to join Adilo.

Do not trust this company.

Adilo does not provide a good product. The video player is sub-par, the speed is slow, and in my split tests has been drastically out converted by both Wistia and Voomly.

After my test, I contacted Adilo and asked for a full refund.

I was ignored for an entire month.

After following up, they’re now refusing to refund me, because apparently they, “only allow refunds in the case of their being a technical issue.”

The thing is, there IS a technical issue. The two other video platforms I tested this against drastically outperformed Adilo.

My advice? Stay away! Bad product, bad customer service, bad company!

ere was someone here who made reference to Adilo's support being "non-existent" .. but I have something different to say:

There's a lady named Priscila, she is one of Adilo's support team. She was there immediately as soon as I made my first inquiry using Adilo's chat widget.

She was there with me for several hours (I was busy so had to return to our chat several times during the day) doing her best to problem-solve.

Now, she's offered to take my video file and upload it herself. Priscilla is a true CREDIT to Adilo.

Many thanks and appreciation!

This platform is not ready for prime time. Lots of errors. Cannot even upload a basic 4Mb video. It just sits there and says processing. Then I get kicked out at random times with a Server 500 error.

Plus... they refuse to give me a refund. Be very careful!

Good Product / No Real Way to Reach Support
I bought the business lifetime which is supposed to come with unlimited storage and 1TB of bandwidth. Initially, my acct was missing features. I chatted and the issue was resolved. However, under storage, the word unlimited did not appear. So I chatted and waited over a day to see if the issue would resolve. Although I was told I had unlimited storage the Adilo page would not reflect what I was told. Chat was unable to resolve this issue or have someone look into issue so I had to cancel. I was looking forward to Adilo but had pause after this experience and cxld.

With any paid plan, you get all the options that you can imagine you would need. It's quite impressive compared to other similar alternatives. Very good price for video hosting compared to others, and it gives me all the options I need, and even more, to publish, customize and secure my videos. Support team is very reactive and helpful.

One of the standout features for me is the responsive and attentive customer support provided by Adilo. They've been quick to address any questions or concerns I've had, making me feel valued as a customer.
Another aspect that drew me in is the excellent value for money. Adilo offers a wealth of features at a competitive price point. The option for a Lifetime license has been a great budget-friendly choice.
I've found the interface to be user-friendly, simplifying video uploads and customization for a professional look. The platform's analytics tools are instrumental in refining my content strategy and engaging my audience effectively.
The A/B testing feature is a game-changer, allowing me to experiment and optimize my videos for better results.
Adilo has provided me with a reliable alternative to other video hosting platforms like Vimeo and Youtube, ensuring seamless playback and eliminating any concerns about buffering or downtime. Their commitment to providing a fast and stable platform is truly commendable.

I have changed from 1 star review because the team eventually sorted out my complaints by 27 June. They do respond fairly quickly so that’s a good thing. I recommend you read the sales page and cancellation policy thoroughly and try before you buy!

The 14 day money back guarantee is a lie, I didn't get a license in the email and after contacting for a refund they pressed me for a license

Adilo sent through an email at lunchtime. I opened it and tried to buy the unlimited offer. Once I clicked submit, they tried to charge double. I contacted customer service, and they refused to help. Claiming the offer did not exist.

If this is how Adilo is trying to raise money by lying to their customer before they even sign up. It smacks of distrust before the contract even starts.

I hope Adilo reads this and stops putting out clickbait offers. I would've bought at the offer price but not now

Adilo is an exceptional choice for anyone looking for a reliable platform to host their videos and audios without compromising on quality or customization options. The ad-free experience combined with its powerful analytics makes it hard not to recommend it wholeheartedly. Give it a try – you won’t be disappointed!

From a Facebook link, I purchased a "Standard Lifetime" account with "Unlimited Videos & Audios" for $74.52 USD. This came with "And Your Investment Today is 100% Protected By Our
14 Day Guarantee"

I trusted this because Trustpilot gave it good reviews. Now I have my doubts about those reviews. Apparently most are fake!

This was offered with a 14 day purchase guarantee. After completing the purchase, I was immediately offered to upgrade the account to also allow unlimited projects for $106.92 USD, telling me that the standard account, while unlimited, would only allow 1 project. Shame on me for not realizing that this was a bait and switch. I made the mistake of going ahead with it, because I felt sure that limiting my "Unlimited Videos & Audios" to one project would likely hamper me.

So, I purchased the upgrade. Then I was immediatedly offered a subsequent upgrade to their "Agency" version, which would allow unlimited storage. Wait!!! The just told me that I had "Unlimited Videos & Audios" Now they're adding the caveat that I'm still limited to 300 gb. They're now telling me that unlimited really doesn't mean unlimited.

Now I was sure that this was a bait & switch scheme, and stopped.

As to their also advertized "14 Day Guarantee", again, bait and switch. I contacted them today to cancel both plans and refund the money, and they told me that the 14 day guarantee only applied if they were unable to fix any problems I had. I told them that my problem was with "Unlimited Videos & Audios" didn't mean "300 gb" and that if they couldn't really make it Unlimited storage, then they didn't fix the problem, so give me a refund. I spent about 10 minutes going back and forth to no avail. Unfortunately, their open ended guarantee really means nothing the way they're interpreting. If it doesn't do what they ley you to think it would do, then shame on you. Indeed, even if the problem wasn't "unlimited", clearly, all they need to claim is that they're still working on it.

While I can see that they did a Bait & Switch and hid the storage and guarantee in the middle of the page, this was clearly deliberate deception.

What I got for $181.44 if what I could get for free on Youtube.

I never used the product and the product isn't nearly what I was led to believe initially, so they should refund the money.

Adilo is not only the complete software service for video makers; it has the best value and pricing. My videos hosted on Adilo have always played perfectly. I like the software for customizing the player skin and adding interactive features. Ease of use, security features, and support are the best!

Took them 30 days and multiple requests to get them to set up my account properly. Now I've asked for a refund 3 times and they haven't provided it. This is no way to run a company.

The features of the platform is beyond impressive. It is a no-brainer alternative to Vimeo at an unbelievable value.

Hi everyone, I just wanted to share my experience with this company. I'm not really good at writing reviews, but I thought it was important to share my thoughts. I recently used this company's services, and I have to say that I was pleasantly surprised by how easy it was to work with them.