Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuine help

From the start until the end of my tenancy Fed has really helped me out, from making it as swift and smooth as possible to get into a property as it was to move out from it.
Great communication always ! I felt heard and taken care of, and knowing that I’m now apart of the system I feel secure in the knowledge I could be a property guardian again in the future with so many interesting properties and places to choose from !

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Saleem was very helpful in processing…

Saleem was very helpful in processing and made everything easy from start to finish. Thank you.

12 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your message. We are glad to hear that Saleem made the process straightforward and supported you from beginning to end.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My experience with Ad hoc,and Federicia…

My experience with Ad hoc,and Federicia in particular, have been great so far! I've been a guardian since 2024 and have lived in several properties under Ad hoc management, and each 1 has been memorable in its own way! There's no bells and whistles to the properties, you do get what you pay for, plus bills included, but there is always a nice personality to each property, and you get to meet nice new people.

11 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. It is great to hear that your time as a guardian has been positive and that each property has brought something unique. We are glad Federica has been a helpful part of your journey and that you have enjoyed both the spaces and the community.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Fed is great

Fed is great, room is good and it’s actually affordable.

11 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear you're happy with the room and that it feels affordable. It's great to know Federica has been helpful too.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Excellent experience

This is my third guardianship and the transfer has been made very easy. A professional and friendly experience which i can't praise highly enough. Special mention to Federica who has been exceptional, always there to answer (my many) questions and helped everything go smoothly.

1 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear your third guardianship has started off smoothly and that the transfer process was handled well. It is great to know Federica’s support made a difference along the way.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

"I have been with Ad Hoc for the last…

"I have been with Ad Hoc for the last 10 years and have been treated very well. The team is great; it's a good company with good people. I recommend it if you want to move quickly —this is it." And Federica was wonderful; she helped me move in and provided all the necessary information. The company is lucky to have her!"

11 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for being with us over the past 10 years and for your kind words. We are glad to hear you’ve had a positive experience and that Federica was helpful and informative during your most recent move. We appreciate your recommendation and continued trust.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

FEDERICA is very professional and…

FEDERICA is very professional and helpful in all aspects of our accommodation and helps to resolve issues immediately.
Thank you

10 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your message. We are pleased to hear that Federica has been professional and responsive in supporting your accommodation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Glad I changed my mind

Initially I decided against moving here because it was different.

However Fed gave me advice that suited me perfectly after I thought about it. So I changed my mind.

I’m glad I did. It’s great having this kind of independence.

8 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. It’s great to hear that the decision worked out well and that you're enjoying the independence the arrangement offers.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Been with Adhock 4-5 years now

Been with Adhock 4-5 years now. Moving place to place. Great value for money and some amazing people I’ve met along the way! Going to be hard moving into a home on my own one day lol!

Fed from Adhock makes our living situation very pleasant and always there when needed.
She’s very on it! Could ask for more!

2 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback and for being with Ad Hoc over the years. It's great to hear you've had a positive experience, found good value, and met great people along the way. We’re glad the arrangement has worked well for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The offer perfectly matches reality

I want to use this site to publicly say thanks to Ad Hoc Property Management Bristol team in front with Meliz Suan for the advertisement and booking me for viewing the accommodation, Julius Attere and Federica Ventimiglia for presenting me the property, and the persistance in handling my candidature. Fed is pretty and smart she helped me a lot with her perseverance 🤩👏🏼

9 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind message. We are glad to hear the experience matched your expectations and that the team supported you throughout. It is always good to know the process felt well handled from start to finish.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Ad Hoc provides an excellent service

Lauren is a pleasure to deal with. Highly efficient and willing to help in any way she can.

4 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear you’ve had a positive experience and that Lauren has been helpful and efficient throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My experience with Federica Ventimiglia…

My experience with Federica Ventimiglia was absolutely wonderful. From the initial house viewing to staying in the property, she made everything simple and stress-free. Her professionalism and care made the process smooth and enjoyable. I would highly recommend her for anyone looking for properties in Bath and Bristol.

4 September 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear your experience was smooth and enjoyable, and that the process felt straightforward from the start. It's great to know everything went well during your time with us.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

This company is very very dodgy

This company is very very dodgy, believe these reviews at your own risk.

Firstly getting hold of this company is a massive nightmare. They don't respond to emails, I sent at least 5 trying to get some more information about a property and they were all ignored. I didn't understand why until I actually booked a viewing.

You need to be aware that all of Adhoc's properties are mis-advertised.

1) The price they advertise at is wrong. I went to view an en-suite room that was listed on their website and Spareroom for £500. When I got there, they told me all the rooms were £750. Obviously they do this on purpose to make you view the property, and potentially take it. Not because you want it but because you went on such a long journey to see it, but it's deceptive and unethical. And a massive waste of time.

2) They use a wide lense and digitally enhance all their photos, making the rooms look double the size. I viewed a few of their rooms and they all looked 80% smaller than the pictures, and were priced at least £200+ more than what was advertised. Again, another unethical tactic.

If you want to be a Guardian, you should really register with Live-in Guardians or The Lowe Group. They're reputable companies and don't deliberately mis-advertise properties. I rented a HUGE en-suite rooms for £600 with them (everything includef), now I'm paying £900 for a massive flat to myself. You don't need to let ad hoc scam you, there is better out there.

I promise you, all their listed prices are fake and their pictures either edited or taken using a wide lense that makes the rooms look 80% bigger. You can't trust them, they'll waste your time like they wasted mine three times.

28 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for taking the time to share your experience. We are sorry to hear that it did not meet your expectations and understand your frustration. Your feedback highlights issues we take seriously, particularly around communication and the accuracy of property listings.

We would like to look into this further and review the concerns you raised. If you are willing, please send the details to complaints@adhocproperty.co.uk
so we can investigate the matter properly.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great !

Great !! Charlie deserves an award

27 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're glad to hear Charlie made such a strong impression. Your kind words are appreciated.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I lived in two Ad Hoc properties in…

I lived in two Ad Hoc properties in Bristol and Bath continuously for 4 years. Their processes were always straightforward, from the first viewing through to reporting maintenance faults, moving between properties, invoice queries, and eventually moving out. The staff are available—even out of hours—and make a real effort to build strong rapport with licensees so that everyone feels comfortable and informed. Any issues I had were resolved professionally, and I always felt looked after while staying in their properties. I would 100% recommend becoming a licensee with them in the South West. A special shoutout to Trina for her support over the 4 years, though all the staff work hard in what is a challenging and precarious sector. Thank you!

25 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for such thoughtful feedback and for being with us over the past four years. It is great to hear that your experience across multiple properties was smooth and that you felt supported throughout. We are glad the process felt clear and that the team, especially Trina, made a positive impact during your time with us. Your recommendation means a lot!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Rory Alexander Barnett

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfect.I can’t fault her in any way 10/10 plus ad hoc as a company have been brilliant aswell in every way and has really helped me for a shorter term let.I would highly recommend ad hoc and team especially Ms Federica Ventimiglia 10/10

25 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad your first time as a guardian went smoothly and that Federica supported you so well throughout the process. It is great to know the arrangement has worked for your short-term needs. We are pleased to hear that both Federica and the wider team made a strong impression!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great experience

Great experience, Charlie, the agent, was very helpful, always on time, and professional.

22 August 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback! We are pleased to hear you had a positive experience and that Charlie was helpful, punctual, and professional throughout.

Kind regards,
The Ad Hoc Team

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