ADHD Online Reviews 156

“M endorsed many characteristics of ADHD and meets the DSM-5 diagnostic criteria for ADHD based on this assessment and client report. Her diagnosis is as follows:
Unspecified inattentive problem”
A waste of time and money, and a giant heartache. Was given results that detailed all the ways I matched the DSM-5 perfectly, was denied anyway. I wish I’d seen these reviews first. Please don’t give this company your money, they take advantage of people who need help.

Idk if the mobile web browser messed up or something, but they came up with a bunch of answers that I supposedly gave that were completely incorrect. I know I selected the correct answers so I don't understand why much of the assessment was wrong. Therefore my money has been wasted due to the fact that you can't retake it. You can give an addendum, but they decided I had a personality disorder based on these incorrect answers and weren't going to budge. I have since sought help elsewhere and I most certainly have been diagnosed with adhd. So I still owe them $110 for literally nothing

If I could give ZERO stars or negative, I would. I wish I saw reviews here prior. They want you to pay $150 for diagnosis then more money to talk about it. In my case incorrect information was put in my assessment, and vast majority kept repeating my old medical history as current. I stated everything I had tried, waited for stressors to dwindle, etc. and just kept repeating "you should try..." "needs extensive marital counseling" and things I marked yes to were marked no in the assessment. I am divorced, had been on medication, counseling etc and free of that for 4yrs, but they kept repeating about my marriage and anxiety treatment. They REFUSED to issue a refund (that is their policy- now I know why), and would not even provide an addendum to my assessment, which when I first read it almost thought it was the wrong patient it was so off! I am in medical profession & if I did this, there would be mandatory addendum and refund of at least a portion of what was paid. I got nowhere with this, wasted hours of completing everything & trying to get addendum and then refund. I got neither!

I always get a quick delivery of items which I order and the prices are very reasonable.

Very poor service. They hang up on you when asking questions and treat you like an afterthought. They are just too busy collecting fees to do anything that might help their patients. Big business meets psychiatry.

The service is convenient until you actually need to fill your prescription. You have to manually remind them to send your prescription every month which is already less than ideal when their client base all have time management issues, but consistently it takes two business days or even nearly week for that call to result in actually having the prescription sent to the pharmacy. God forbid you're like me and have more than one medication that runs out on different days because then you're having to call separately for each one if they don't run out on the same day. Once every other month or so I end up literally being out of my meds for days, some of which have intense withdrawal that causes headaches and nausea on top of a return of my symptoms. I'm done. I'm switching to a different doctor.

The service is good and the NP I have is nice. The only problem is customer service. I've had multiple issues getting my prescriptions refilled after a 99$ visit. I send an email, as they say it's the fastest way to get in touch with them, and they answer about 7 days later. I called in between then and got a response immediately even though it took another 24hrs for them to put my prescription in. Now this is my 3rd visit with the NP and the 3rd time my prescription has been messed up. I was supposed to get it today but we shall see how long they take to answer this time and how long I have to wait for the prescription. EDIT: Either Trustpilot or ADHDonline is actively trying to take this review down. I wasn't even that harsh, yall need to take your lumps and just do better.

I would give NEGATIVE stars if that was an option. This whole site is a freaking joke. You pay $150 just to be assured you do in fact have ADHD, but then they want another couple hundred before they will do anything else!!! PLEASE, take my advice and DO NOT waste your money on them! Absolutely, no help at all besides reassuring i do have ADHD, which i already knew.

They keep forgetting refills and want you to pay another $100 just for a new "appointment" before they will give you a new one. It's a sham and I think they should have whatever medical license they have revoked.

They do not provide any actual face-to-face assessment - but take your money anyway. Their promotional video makes it seem like you will get to speak with a specialist but you don't - that costs extra money. It is $150 for an "assessment" without any actual discussion with a specialist, nor any feedback about your completed digital "assessment".

My provider bailed on the appointment that I paid for - I had some audio difficulties initially and signaled that I would log back on but when I logged back on about 1 minute later, she wouldn't let me into the meeting room via Zoom so that we could have the appointment. All of this occurred well within our scheduled meeting time. At one point she let me in for a few seconds and kicked me out. Maybe she was having technical difficulties, but I have to say it felt very odd and unprofessional overall, as if she just didn't want to meet with me. No one has responded via phone or email to sort the situation and I'm out $99 and I'm left without treatment options. And I'm really disappointed overall because I was really looking forward to getting back on track with treatment. It's hard enough for those with mental health issues to get help, and lack of communication or follow through really exacerbates everything.

I would give negative stars if I could. They don't tell you which states they are accredited in until after you pay $149. Um, I should have caught this but I am inattentive. Duh. They take advantage of easy targets. And their diagnosis sounded like it was spit out of an over seas marketer. Do not use!!!

Highly commendable. Can't complain at all. Excellent company with excellent staff, and an honest business model that performs exactly as advertised. I would highly recommend the service to anyone if asked. Thank you to the founders, members, and staff of ADHDonline; you help myself and many others tremendously. Five stars.

Do not trust this site. Sketchy, untrustworthy and inconclusive 'help'. I was looking for telehealth sites since the waiting times for in-person mental health are pretty long. It's $150 for their 'assessment' which is not remotely professional. Misspellings, grammar errors. You'd think for such an expensive questionnaire, they'd at least present it a little more professionally. I got the 'results' with a vague inconclusive message from the "dr". Despite adhdonline advertising that they offer ongoing care, after I paid for the assessment and went to the homepage, it's revealed that it's not even available in my state. My only option left for the site is to pay $200 to *try* and get stimulants, which I don't want. I wanted access to mildly decent care, a decent evaluation. But I didn't get that from this site. I was going to do a charge back, but after reading their refund policy, they state they will send your 'bill' to collections if you decide to charge back, and they offer no refunds. I will never touch this site again and deeply regret using it.

[I've never written a review for ANYTHING but this time, I felt compelled]

If you're looking for help with ADHD then you won't find it here. You'll pay $150 bucks to take a long survey you probably could have taken for free on another site. Then after your "assessment" you'll get an email a few days later that it's been rubber stamped by a psychologist that you have ADHD. Then you have the option of either pursuing drug therapy or behavioral therapy. I've been in and out of therapy for years and it's done almost nothing to help me so I figured I'd try the medication route. You pay another $200 bucks (so we're up $350 for those keeping track) to set up a meeting with a psychiatrist. You meet for an hour, they ask you the atypical benchmark questions. In my case I'd explained I'd gotten NO WHERE with my current medical provider - who devotes so few resources to their psychiatric divisions that they had to outsource. I explained in detail my struggle to find a psychiatrist through this outsourced intermediary. And that I had sought help online (and paid handsomely for the privilege) because I'd gotten no-where with my own network, and that my conditions had made it to where my work and livelihood were at risk. Well what do I get told. Go BACK TO YOUR CURRENT PROVIDER AND TRY TO WORK WITH THEM. Uh what?! See this is the problem with psychiatric medicine (or any of the mental health disciplines) unless the "doctor" themselves has experienced mental illness, they can never understand it. I've never broken a bone, but I've fallen and fractured and sprained things and can relate in some ways to what that would feel like - so it's not a far off assumption that typical medical doctors can sympathize better because they can RELATE better. Whereas in mental health, I get the feeling most of them feel the very discipline they study is just quackery. And so, they act like QUACKS! I didn't need to pay $350 to be told good luck and God speed - I get that through my regular medical network and they'll do it for free. Maybe your experience was different, if so - then I'm very glad you got the help you needed because my experience was "pay us lots of money to spend 4 hours taking our long test that, as someone who according to their test results has ADHD would have been a real treat. Then pay us another lots of money to get told "sorry charlie." If you go this route, I really do wish you all the best because as someone who ACTUALLY SUFFERS FROM MENTAL ILLNESS, I genuinely can sympathize with you. And as stated above, some people - cannot.
Oh and just to add a little more context - I was told to go get autism screening. Well my past psychiatrist had already told me that they don't offer that to adults, directed me to a resource for possible screening, and I was ineligible. Of course the fact that ADHD runs in my family was lost on them. Let's assume you're on the spectrum instead. So I guess my question is really, why take the big long, multi-hour long assessment that was rubberstamped by a "psychologist" that I have ADHD only be to be told, nah you have autism. So that test was a waste of time and money? Like, alright I'm done writing I promise, you get the idea.

Just don’t bother. Even if you’re previously diagnosed and have documented proof of 12 years of ADD treatment, if you fill out their little assessment and say anything (read: it’s called being honest, but to them it’s liability, they want you to lie on the test) outside of pure ADD symptoms, they’ll tell you to go somewhere else.

$150 trashed. Pos company.