The opportunity to try Adesso because the Raine boot was offered at half price , has given me an insight into the real quality of these boots . I now know the size is accurate, the leather and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the use of colour. Whenever I wear Adesso shoes, boots & sandals I get compliments! Super comfy without being boring and excellent value for money. Delivery is always prompt. Customer service i... See more
Company replied
Love these shoes, wasn’t sure what to expect and with having specialist insoles to 1 foot I am quite careful what I end up choosing but these are great , bought for a future holiday , soft materials... See more
Company replied
The boots are very comfortable and soft inside.No blisters on first walk outside as many other boots have done. The studded outer leather is stylish, the colour an unusual broad bean shade of green wh... See more
Company replied
Company details
Written by the company
Adesso Shoes is a brand of West Midland Shoe Company; a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.
Contact info
West Midland Shoe Company, ST14 8HU, Uttoxeter, United Kingdom
- 01889561790
- info@adessoshoes.com
- adessoshoes.com
4.8
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Reply from Adessoshoes
Hi Anne
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Ezra Pumps
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Well packaged
Well packaged, arrived promptly.
No return label included and not the clearest of instructions for Royal Mail return - I'm impressed with Evri returns.
Disappointed with fit of boots. Bought a very similar pr. recently with perfect fit - not so with these.
24 October 2024
Reply from Adessoshoes
Hi Barbara,
I'm sorry that your boots didn't fit you. Every brand, style, unit and upper design will fit slightly differently, and naturally everyone's feet are unique but we try our best to be consistent with the fitting across the brand.
We have tried to make the returns process as simple as possible but if you have any suggestions to improve it then we're always happy to take onboard our customers comments.
We hope to see you again soon.
Best Regards,
The Adesso Customer Service Team
Reply from Adessoshoes
Hi Pauleen
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Yankee Boots
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Wonderful boots and Company
The boots arrived very quickly. The leather is so soft, no breaking in and so comfortable. Adesso is a wonderful company.
31 October 2024
Reply from Adessoshoes
Hi Marian
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Kirsty Boots
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Exquisite boots
Exquisite boots, and the quality is top notch. So comfortable and perfect fit so true to size,Delivery was free and tracked which is such a bonus these days.
Overall I am very pleasesd with my purchase and will definitely keep this company in mind when looking for further items.Thank you
23 October 2024
Reply from Adessoshoes
Hi Patricia
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Amelia Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
This is my 3rd pair of Adesso shoes
This is my 3rd pair of Adesso shoes, so comfy, lovely soft leather and fit my orthotics in nicely. Good to buy British too.
21 October 2024
Reply from Adessoshoes
Hi Leah
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
It makes is so happy that you love our shoes and they fit so well.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Great boots
I bought 2 pairs of boots from Adesso, I had seen them on QVC but they didn’t have my size so I ordered directly. They came very quickly and were well packaged. I love the purple boots with stars on the back, not too flashy, perfect with my jeans or work trousers. The black ones I’ve not worn to work yet. I’ve brought some memory foam insoles as I’m on my feet all day so they’ll add a little more comfort. I decided to try a new company as the designs are different, they are a local midlands firm and I didn’t want plain boots that everyone has. I’ll definitely be ordering more.
17 October 2024
Reply from Adessoshoes
Hi Jan
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Tamar & Kirsty boots and we love that you are supporting a local company .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Excellent product
Easy ordering process.
Excellent choice.
Quality product.
Fast turnaround from ordering to delivery.
Very pleased.
10 October 2024
Reply from Adessoshoes
Hi Margaret
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Sarah Shoes in these Autumn Days
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Was informed about the delivery…
Was informed about the delivery status.Parcel arrived on the day that was mentioned.
the shoes are excellent. very comfy.Strongly recommend them.
7 October 2024
Reply from Adessoshoes
Hi Susan
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We really hope you enjoy wearing your Lorena Boots.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Lesley
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Liza boots now the weather is changing.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Good but returns not so good
Boot s arrived quickly, well packed. Looked good but when I put them the ankles dug into me so decided I would send them back & order Chico rainbow.
They were nfortunately I could not find how to download the returns label. Very bad instructions printctoo small as though no one expected to return.
In the end went online to email for instructions but sent to another Aless0.
In the end found with great difficulty how to return and did so but definitely won’t order Chico rainbow instead even if they do look lice and not 💿 far up the ankle. Nor will I be buying anything else from Alessio because the returns method is too complicated for me.
4 October 2024
Reply from Adessoshoes
Hi Claire,
First of all, I'm glad that you liked your boots and sorry that they didn't fit. I can assure you that we in no way try to hide the returns process. In fact we have a whole page explaining in detail the process that can be accessed from every page on the website. If you have any suggestions about how we can make this simpler then please do let us know as we're always looking to improve the service.
I'm sorry, but if you contacted the wrong company then there really isn't very much we can do to help. Had the email come through to us then we'd have happily walked you through the process or emailed you a returns label directly.
I only ask that you don't let this one off experience mar the brand for you and give Adesso another chance, I'm sure you'd love the Rainbow boots.
Best Regards,
The Adesso Service Team
Reliable service
Package received on time. Comfortable shoes. Prompt response when purchase was made.
9 September 2024
Reply from Adessoshoes
Hi Alex
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Sarah Shoes
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Quick service and boots lovely quality
9 September 2024
Reply from Adessoshoes
Hi
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Bron
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Yankee Boots in this cooler weather.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Delivered as described
2 September 2024
Reply from Adessoshoes
Hi Marilyn
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Ashleigh Trainers. Sandals .
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
I love my new purple trainers
I love my new purple trainers with the star on the side - they are both comfy, practical and very pleasing on the eye - I will def be buying more shoes from adesso in the future - the transaction online went smoothly with speedy delivery and within the stated time scale, well packaged so all good
2 September 2024
Reply from Adessoshoes
Hi Joan
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you are enjoying wearing your Ashleigh Trainers.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Pretty and comfortable
These shoes are great - my feet are broad and I have a bit of arthritis in my toes so it is great to find stretchy shoes that are broad enough to be really comfortable. Great value and fast delivery.
28 August 2024
Reply from Adessoshoes
Hi Shirley
Thank you for taking the time to write us a review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you Enjoy wearing your Layla Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Katerine
Thank you for taking the time to write us a review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you Enjoy wearing your Lexi Mules.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Speed of delivery Great shoes
31 July 2024
Reply from Adessoshoes
Hi Hanine
Thank you for taking the time to write us a review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you Enjoy wearing your Layla Elastics.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
Reply from Adessoshoes
Hi Jennifer
Thank you for taking the time to write us a 5* review.
We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.
We hope you enjoy wearing your Honey sandals when the weather improves.
We appreciate your custom greatly and we look forward to receiving further orders from you in the future!
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