adeptpowersports.com Reviews 93

If I could leave 0 starts I would. I accidently ordered the wrong part. After hours of trying to call I started an email string, The person on the other end never identified themselves but this was the rudest most condescending conversation I have ever had with a company. I would rather pay more than deal with these people. BAD BAD And just BAD

The parts could not be delivered on-time, so I canceled the order. Though I never received the parts, I am being charged a 20% "restocking fee". That's $100 on a $500 order.

Ordered triumph farts that the website indicated were in stock and ready to ship. Shipping kept getting delayed, obviously parked for non-in stock. Tried to call multiple times they do not answer the phone.. emailed and requested my order be canceled due to the delay delays. They canceled my order immediately, but charged to 20% restocking fee for “special order parts“ When I question the restocking fee for in stock parts I received a very rude response. There are many other options out there I would stay away from this company.

Man, I don't know who is running the "customer service" department but the need to get help. So rude for no reason. When I replied that I actually made a mistake, I get an even RUDER reply.

Even if they have every part I need, I'll never go back.

Zero stars should be allowed for the most immature, rudest, arrogant, useless, potato, whom has zero business dealing with customers needs for parts. Makes my appreciation for Partzilla so much stronger.

I ordered a speedometer for my Yamaha tw200 for $202.76 this is 45 dollars cheaper than going to the dealers BUT I saw all the bad reviews and started to panic. I called the customer service number and the woman was kind of plane not friendly but she canceled my order fast then I sent an email and they responded within a few hours I do see the charge on my card and a original payment method credited back. I was impressed. the problem is 2 things I need more done on my motorcycle then just a speedometer and I don't have to funds to continue at this time the other is all the negative reviews scared me as well

Definitely the worst customer service ever talking down on you, cussing and just out right rude. Parts change shipping dates after order then they charge a ridiculous “restocking fee” when you cancel because they are drop shipping and don’t actually have the parts to begin with yet sell stuff like they have inventory. What ever you do do not deal with these ppl.

I ordered a part and found out after ordering that it was going to take the company 5 days to process my order in house. I replied to the company's email because I couldn't get ahold of anyone on their call line and got back the following.
"Our website clearly showed availability before you placed the order, right on the website, publicly. Sorry you didn't realize or read that both on the product page and then again on the shopping cart summary page before you clicked "Place Order"
It's "Ships within 3 to 4 business days" right there.

If you would like to cancel this order now, please note: there is a 20% restocking / cancellation fee on all special order OEM parts"

I hope this business fails due to the BS that they are pulling. This is no way to treat a customer and I will never be back.

Just asked if they had a part in stock and got a snarky response. It was like a child runs their customer service.

Do yourself a favor and do not buy from these people. Beyond that Adept Powersports will never answer the phone if you have a problem or issue (I tried at least a dozen or more times), they berate and are very rude to their customers. So glad I found out what these guys true colors are before spending any real money with them.

Don't take my word for it. Judge for yourself as to how these guys treat customers. I have reproduced below an exact verbatim replication of the entire email chain between Adept Powersports and myself over approximately $10 in parts. Unbelievable!!

On Tue, Jul 1, 2025 at 4:17 PM, I wrote to Adept Powersports:

I tried to get someone from your company on the phone for the last 2 days, even left a message, but nobody answered nor returned my call. The clips you show in the jetski schematic are the wrong clip. They're too small. I need a prepaid return shipping label so I can send them back to you. I already paid shipping to have the wrong parts sent to me, so I definitely do not want to have to pay shipping to send the parts back to you. Part number is 90305-HW1-730 for $2.26 each time 4 clips plus tax.

On Jul 1, 2025, at 5:38 PM, Adept Powersports Customer Service wrote:

Hi, the Honda - NUT, CLIP, (5MM), Part # 90305-HW1-730 is a 5mm clip - it's not wrong, it's a small clip. Our website is NOT wrong, we've been selling Honda Aquatrax parts for a very long time and as you well know those watercraft are no longer produced and those part diagrams from Honda have not changed in 20 years, and neither have the parts listed on them. If you ordered the wrong part, you are welcome to return them. We understand you don't want to pay shipping to return wrong parts you ordered, but we sent you exactly what you ordered, and the schematic is absolutely not wrong

We also do not want to pay for your return shipping - as we had nothing to do with your choice to order those parts, so guess we are at an impasse. We have done nothing wrong, and shipped you what you ordered and like everywhere else, when you decide to return something, it's at your expense, not the store that sent you what you ordered.

If you want some help finding the correct part, you need to start with telling us what exact year and model your Honda is, and then what you are looking for and we can point you to the correct schematic.

This is what the clip should look like. If that is NOT what you received, let us know.

On Tue, Jul 1, 2025 at 8:04 PM I wrote to Adept Powersports:

Well they don’t fit the bolts you sent me that went with them. Glad I am finding out what it’s like to buy from you before I buy anything else from your company if this is the way you treat your customers. I won’t make the same mistake twice. Your schematic is wrong, and the clips do not fit the bolts that you sold to me that were supposed to go with them. They are two completely different sizes. I need to escalate to your manager. How do I do that?

On Jul 1, 2025, at 8:27 PM, Adept Powersports Customer Service wrote:

Maybe they are not supposed to go with the "bolts we sent you"?
The Honda - BOLT, SPECIAL, (6X25), Part # 90085-HW1-730 does NOT go with the Honda - NUT, CLIP, (5MM), Part # 90305-HW1-730, it goes with NUT, CLIP, (6MM) Part #: 90302-HW1-730, which is clearly shown on the schematics on our website.

You can't be for real - website clearly shows everything, you refuse to look at it or tell us what year and model Honda you have and what "schematic" you are looking at. Because you know you are 100% wrong and think you are going to threaten us into getting your way... not here.

So here is what's going to happen. There will be no talking to the "manager" - I am as most senior person you are ever going to talk to here. You are now blocked from ordering on our website and your email address is blocked as Spam so you stop sending these mentally ill emails accusing us of insane things.

You have an RMA number and an email with return instructions - you have 30 days to return the clips if you do not want them at your expense.

Best of luck.

Horrible to deal with, they should be called Inept power sports. Wrong parts wrong pricing overall rude and lame. We are filing a better business beaury complain as I write this and a credit card charge back to get my money back.

I reached out to the customer service yesterday 5/20/2025 looking for a part for my outboard motor asking questions. The representative with no name was very rude saying I was wasting their time. I told them I will take my business elsewhere with that poor attitude and response. He replied back blocking my email spam. This jerk is a total Prick! Do not buy from this business.

You cant easily find a way to write a review on their website says enough.. i couldnt even find a place to write a review @adeptpowersports. Placed an order for an airbox snorkel on April 18th says estimated ship date is April 24th.. if i knew it would take that long for such a small product i wouldnt have ordered through them.. and good luck trying to find a way to cancel an order without actually talking with someone. Dont go through these guys if your under a time crunch is all i can say.

DO NOT BUY FROM THIS COMPANY!!! They are a scam. They sell parts they don’t have, which they say are available and in stock and when you reach out to their customer service to cancel because they can’t ship the item in time, they charge you a restock fee, despite the policy stating that it’s not applicable for parts that haven’t shipped.

I placed an order with AdeptPowersports.com that included both backordered and in-stock items. Nowhere on their website or during checkout was it disclosed that the entire order would be held until the backordered part became available—or that shipping in-stock items separately would require an additional fee.

When I requested that the available items be shipped, I received a dismissive and hostile response. The company canceled my entire order without my consent, blocked my email address, and even threatened to blacklist me with other motorcycle parts suppliers.

The tone of their communication was unprofessional, and their actions were retaliatory. This is a warning to other customers: fulfillment policies are not transparently disclosed, and raising a valid concern may lead to being banned from future purchases.

It has been about 10 years since I have been talked to the way the woman talked to me. Sounds like a little troll, tapping her fingers together, shoving donuts down her throat in California. Item said ships in 2 to 3 days. Six days later, the item had a tracking number that said awaiting item. So in other words, they printed a sticker after a week for an item they didnnot have to ship out in the first place. I called to get an update and then a nasty woman shouted at me in an outburst “you clearly dont understand usps and we have much more importsnt customers so eff off until you are having a better day”

Have purchased from them 3 times. Two purchases no problem. Third shipment was delivered to the wrong address.
We pay for shipping,the product was insured,they refused a refund .package was delivered to a mailbox ,the proper address is an office with a receiver.

Reached out with a simple question about a part prior to purchase, and got an unprofessional condescending reply effectively telling me to F off for asking. Not hyperbole. It's as if the site is run by a moody teenager. Can't imagine running a business that way. Has to be a scam. Order at your own risk they're not even pretending to provide customer service.

Item purchased was spot on customer service was satisfying took a while to get it but not a big deal would use again thank you

Orders take for ever. I've order something on January 6th...we are on January 19th and still waiting