The delivery service is 5 star & the assembly service is 5 star. The man who done both, he was lovely, pleasant & polite. The reason for the 4 star and not 5 is because the headboard is slightly... See more
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After a difficult start and a missed delivery the bed arrived. The single courier driver was a lovely guy who assembled and took upstairs on his own. Excellent hard worker. Very pleased with the b... See more
Ordering mattress and using site was fine sadly when they delivered it, it was not the mattress I ordered and did not resemble the photograph on the website. Rang them up to collect it which they di... See more
Company replied
No response from customer services regarding an issue. Bed was pretty decent despite the headboard material stitching looking like someone had stitched it whilst on a slope. Cheap and cheerful... See more
Company details
Written by the company
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contact info
United Kingdom
- adelinewaterson.co.uk
3.4
Average
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically takes over 1 month to reply
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This is my most recent review, which supersedes my previous one.
Adeline Waterson is an exceptional and dependable bed maker, consistently demonstrating their best efforts even when faced with challenges. I am thoroughly impressed with their leadership and customer service team, who are always readily available to assist and resolve any customer concerns.
Following a few minor issues with my initial bed purchase, I ultimately decided to acquire two beds from this company. As a kind gesture, the manufacturer dispatched two individuals with my replacement bed to set it up at no additional cost, and the company also provided a partial refund due to the inconvenience experienced with my first purchase.
I am genuinely pleased with the service I received from this company; my only minor reservation pertains to their use of a third-party delivery service, which occasionally struggles with punctuality and time management.
Nevertheless, I would not hesitate to purchase from this seller again. In fact, as I mentioned previously, I ended up buying two beds from them rather than just one!
My best wishes are extended to the Adeline team!
4 April 2026
Reply from Adeline Waterson
Hi,
Thank you so much for your thoughtful and detailed review!
We’re really pleased to hear that, despite the initial issues, our team was able to support you and turn your experience into a positive one. It’s great to know you were happy with the resolution, the replacement setup, and that you chose to purchase with us again, that truly means a lot.
We also appreciate your honest feedback regarding the third-party delivery service. Please be assured this has been noted, and we are continuously working on improving reliability and communication in this area.
Thank you again for your support and kind wishes, we hope you continue to enjoy your beds!
Great mattress
Great mattress, and absolute bargain in the sale, I would not hesitate to recommend this company x
4 April 2026
Unprompted review
Reply from Adeline Waterson
Hi Karen,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear you’re happy with your new mattress and that you found it to be such a great bargain in the sale. Your recommendation means a lot to us, and we truly appreciate your support.
We hope you continue to enjoy your purchase!
I’m very pleased with the product had a very good experience staff very helpful highly recommendstaff very helpful looks very nice five stars
Very happy with the product the staff was very helpful when I made an enquiry about installing highly recommend. Looks very nice in my bedroom. Regards Alan Stock.
1 April 2026
Reply from Adeline Waterson
Hi Alan,
Thank you so much for your 5-star review!
We’re really pleased to hear you’re happy with your product and that our team was helpful with your installation enquiry. It’s great to know it looks so nice in your bedroom.
We truly appreciate your recommendation and kind words.
Excellent service delivery was very…
Excellent service delivery was very fast bed is beautiful the only issue is I couldn’t get the headboard up the stairs so this amazing company kindly collected old one and replaced it with a split one the same size I’m honestly overwhelmed at the fantastic customer service I have received thank you 5 stars
31 March 2026
Unprompted review
Reply from Adeline Waterson
Hi Sarah,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with your new bed and the fast delivery. We’re especially pleased our team was able to step in and help with the headboard issue and arrange a suitable replacement for you.
It really means a lot to hear such kind words about our customer service, and we’re so glad we could get everything sorted for you.
Thank you again for your support!
Product great, service lacking
Product great, service lacking. Really pleased with the bed and quick timescales. Received a call as promised to agree delivery date. Not easy to contact. Sent two emails and had no response. Delivery was about 20 mins late, gone 6pm for a weekend afternoon slot, had to phone & message to chase up. Didn’t take up to our room (not expected although found later in FAqs (wasn’t clear). Website sells “two man delivery”, assembled, inspected, packaging removed, enjoy”. Far from it, I had all items in my hallway to move and assemble myself, and now have all the packing to dispose of. not impressed!
As a result of the feedback the Company is looking into this and has addressed my issues directly with me. This follow up was good in retrospect.
28 March 2026
Unprompted review
Reply from Adeline Waterson
Hi Louise,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the bed itself and that the delivery date was arranged as promised. However, we’re very sorry that the overall service and communication did not meet your expectations, and for the inconvenience caused with the delivery timing and setup.
We also understand your frustration regarding the delivery expectations and packaging removal, and we appreciate you highlighting this so we can improve clarity for future customers.
We’re glad we were able to follow up with you directly and address your concerns, and we appreciate your fairness in acknowledging that.
If you ever need anything further, please don’t hesitate to contact us on 01924 806426.
Thank you again for your feedback and support.
Reply from Adeline Waterson
Hi Barbara,
We’re really sorry to hear you had such a difficult night’s sleep, that’s never the experience we want for our customers.
We did offer to exchange the mattress for an alternative that may have been more suitable, but we understand you preferred to proceed with a return instead. A full refund was processed.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We appreciate your feedback and the opportunity to put things right.
I received the wrong mattress
The mattress was too big for the bed, it turns out that they had sent a mislabelled, king size one, after a chat with the customer service department they bent over backwards to put right the error. I now have a very comfortable new bed and they have refunded part to compensate me for the trouble
19 March 2026
Unprompted review
Reply from Adeline Waterson
Hi Sharon,
Thank you so much for your lovely review and for your patience while we got this sorted.
We’re really sorry again for the initial mix-up with the mattress size, that’s certainly not the experience we aim to deliver. That said, we’re so pleased to hear our customer service team was able to turn things around and get everything put right for you.
It’s great to know you’re now enjoying a comfortable new bed, and we hope it brings you many restful nights ahead! If there’s ever anything more we can help with, we’re always here.
Very good quality bed frame and…
Very good quality bed frame and mattress and the delivery period was prompt...I would definitely be buying from them again
17 March 2026
Reply from Adeline Waterson
Hi,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the quality of your bed frame and mattress, and that everything arrived promptly. That’s exactly the experience we aim to deliver.
It really means a lot to know you’d choose to shop with us again, we look forward to helping you in the future. Enjoy your new bed and many great nights of sleep!
mattress delivered on time no problems …
mattress delivered on time no problems very happy
13 March 2026
Reply from Adeline Waterson
Thank you for your review.
We’re very pleased to hear your mattress was delivered on time and that everything went smoothly. It’s great to know you’re happy with your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Free deliovery even the next day !
12 March 2026
Reply from Adeline Waterson
Thank you for your fantastic review!
We’re delighted to hear you were pleased with the free next-day delivery, we know how important a quick and smooth service is.
We hope you enjoy your purchase, and if there’s anything else we can help with, please feel free to get in touch.
Excellent experience quality products😊
9 March 2026
Reply from Adeline Waterson
Thank you for your wonderful review!
We’re delighted to hear you had an excellent experience and are happy with the quality of your products. Your feedback means a great deal to us.
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Great delivery driver
The communication was very good and the delivery man was exceptional, very kind and professional. He carried everything up a narrow staircase to the top floor of my daughter's new care home even though I could see he was exhausted. This man deserves a medal!
5 March 2026
Reply from Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you were happy with the communication and that your delivery experience stood out in such a positive way. Your kind words about our delivery colleague mean a great deal, we’ll be sure to pass this feedback on to the team, as they’ll really appreciate it.
We hope your daughter is settling comfortably into her new home. If there is anything further we can assist you with, please do not hesitate to contact us.
Excellent mattress and delivery experience
I chose an Adeline Waterson mattress because of the wide range available, it’s manufactured in UK and a donation to charity is made for every bed and mattress sold. The delivery was great even though the delivery van broke down on the way to us from Yorkshire, which meant the driver didn’t get to us until late evening. Driver Sadiq was still cheerful and super helpful. So far we are delighted with our new Sapphire 2000 mattress. It’s a perfect fit on our kingsized divan base and very comfy. Highly recommended.
5 March 2026
Unprompted review
Reply from Adeline Waterson
Thank you, Sharon, for such a thoughtful and detailed review.
We’re delighted to hear you chose an Adeline Waterson mattress and are enjoying your Sapphire 2000, especially that it’s a perfect fit and so comfortable on your divan base.
We’re also very pleased our delivery team were able to get everything to you safely despite the unexpected vehicle breakdown, and we really appreciate your patience with the delayed evening delivery. Your kind comments about Sadiq’s cheerful and helpful service will be shared with him and the wider team.
It’s great to hear you value the wider brand commitments as well, and we’re so pleased you’re happy with your experience overall.
Thank you again for your recommendation.
Had one of the ottoman beds and there…
Had one of the ottoman beds and there was an issue with it when it arrived but Adeline Waterson sorted it out! Have to say it’s a really sturdy bed and the fabrics is beautifully finished off! Would definitely return to this site, thank u so much 😊
2 March 2026
Reply from Adeline Waterson
Thank you so much for your kind review.
We’re sorry there was an issue with your ottoman bed on arrival, but we’re really pleased our team was able to resolve it quickly for you. It’s great to hear you’re happy with the quality, especially the sturdy build and the fabric finish.
We truly appreciate your feedback and are delighted you would consider shopping with us again. If you ever need anything in the future, we’re always here to help.
Reply from Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with both the product and the service you received. Your feedback is greatly appreciated and means a lot to the team.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I’m loving my new mattress
I’m loving my new mattress, it’s so comfortable. The product matches the description on the website and the price was good as well,
23 February 2026
Unprompted review
Reply from Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re enjoying your new mattress and finding it so comfortable. It’s also great to know the product met your expectations and matched the description on our website.
We really appreciate your feedback and hope you continue to enjoy a great night’s sleep. If you need anything in the future, please don’t hesitate to get in touch.
Absolutely stunning...great bed looking…
Absolutely stunning...great bed looking absolutely beautiful...in fact I will soon order a second one for my daughter I definitely recommend them to everyone
19 February 2026
Reply from Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you’re so pleased with your new bed and that it looks beautiful in your home. It’s fantastic to know you’re considering ordering a second one for your daughter, we really appreciate your recommendation.
If there’s anything we can help with when you’re ready to place your next order, please don’t hesitate to get in touch.
They were great thankyou for helping me…
They were great thankyou for helping me out
18 February 2026
Unprompted review
Reply from Adeline Waterson
Thank you for your kind review.
We’re really pleased to hear that you were happy with the service and that we could help you out. Your feedback is greatly appreciated.
If you need anything in the future, please don’t hesitate to get in touch.
Excellent service from start to finish…
Excellent service from start to finish quality 100% not like these cheap facebook beds
17 February 2026
Unprompted review
Reply from Adeline Waterson
Thank you for your review.
We’re delighted to hear you were pleased with the service from start to finish and that you’re happy with the quality of your purchase.
We really appreciate your feedback and are glad you chose us. If you need anything in the future, please don’t hesitate to get in touch.
Excellent quality beds highly recommend…
Excellent quality beds highly recommend buying from this supplier of high quality beds.
12 November 2025
Unprompted review
Reply from Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re pleased with the quality of your bed, and we really appreciate you taking the time to share your recommendation.
If there is anything we can assist you with in the future, please don’t hesitate to get in touch.
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