Addons Prestashop Reviews 16

My review for a prestashop template from a 3rd party developer: Template out of the box faulty. Not willing to fix it on theme developer systems. Ask for FTP, shop backend or remote access of productive system (security risk, data privacy). Provided Hot-fix solution insufficient. Not open for alternative remote access tools, like MS-Teams. No concession on price reduction. Sorry - complete loss of trust - never again.

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Possibile che dopo un mese dall'acquisto di un tema rotto e avergli dato 2 volte i dettagli di accesso, ancora vogliono i dettagli. Non mi stanno rimborsando niente.
Possible that after a month of buying a broken theme and giving them 2 times the login details, they still want the details. They are not refunding me anything. Don't buy anything from here.... they are incompetent

I recently purchased 2 addons from PRESTASHOP ADDONS website and misspelled my email address, so I didn't received the email to download the products.
I tried to recover the account and password but it was impossible.
I started trying to contact PRESTASHOP but apparently is almost impossible that a human being answers!!!
I tried via live chat, email, tweets, phone call to UK and France and the CUSTOMER SERVICE IS TOTALLY USELESS!
I already spent several days and waste my money in phone calls without answers, despite PRESTASHOP charged the money to my bank account straight away from purchase.
Really don't know what to do now...

I love working with prestashop in general, and have been doing so for the past 7 years as shop provider.

But one thing I dislike very much is their shop for modules.

1. the chat support, don't know ANYTHING about the modules, nor the functionality of prestashop at all.If you ask them a question they will respond, "ask the developer" and then give you a 10 percent voucher.

2. You have no way to test if the module work as you need them to. The descriptions and DEMOS are usually very poor.
Are you asking the developers for specifics they usually respond, "it works as described". Well, your description is very poor, that's why I have questions.

3. If you purchase a module and the performance and quality is below your expectations, and it renders useless for your project. You will never get your money back.

I have purchased more many modules during the years, and had clients purchased modules as well.

between 5-10 modules have been lagging in functionality and performance, it is very frustrated you can't test the modules on forehand. I recently purchased a module stated it could do 4 things.... well it turned out that it could only do 2 of the four things, because the last two things was just using the default prestashop behaviour, so in reality you could only manage two of the things stated.

Another time I purchased a module for 129 EURO for my own project, And it could do as advertised....... but for ONE product only, int the demo, you where not able to create other products than the DEMO product, and it did not state this limitation ANYWHERE.

With other systems than Prestashop, you can usually get a free trial or a free version to test. But not here.