A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more
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See what reviewers are saying
We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more
Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more
I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work. The service I received reminded of another time. That... See more
Company details
Written by the company
We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!
Contact info
Coda Studios, SW6 6AW, London, United Kingdom
- +44 1668 281014
- sales@addison-ross.com
- addisonross.co.uk
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Hasn’t replied to negative reviews
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All as hoped for
All as hoped for! X
Yes the free photo was brilliant and looked wonderful. Thanks! Diolch! 🏴
Photo frames
I ordered 2 photo frames as an engagement gift. The free photographs were a lovely touch and the frames are fantastic quality and came beautifully boxed.
Nearly 5 stars
A placemat in my first order was faulty and was promptly replaced, so good customer service there.
However there was no photo with the frame in my second order and no response to my emails.
Otherwise these are lovely products.

Reply from Addison Ross
Lovely candles but wrong colour
I’m about to send the candles back… I ordered cherry red candles but got pale blue (in a cherry red box).

Reply from Addison Ross
WHAT? Wrong photo printed in frame!
Their photo printing option is not great so don’t trust it! They inserted someone else’s photo into the frame I ordered and I gave it to my niece unopened as a present! Very embarrassing and careless on their behalf. The shouldn’t offer this service if they can’t get it right or don’t have quality control. Receiving another person’s private photo from their order feels like an invasion of their privacy. What a bad experience.

Reply from Addison Ross
Quality frame quickly delivered
The ordering process was simple and the quality of the photograph frame is very good. The item was packed well and will make an excellent present.
Very pretty photo frames
Very happy with my purchases of 2 silver and white flower photo frames. Purchased for a birthday present. The postage was exceptional especially when it was posted quickly and free to Western Australia. Will definitely be checking out Addison Ross website in the future.
Really nice picture frames
Have bought two picture frames and been very happy on both occasions with their quality and the speed and reliability of the delivery. Well packaged. A good company to deal with.
Absolutely Amazing Frames
I am absolutely delighted with my recent purchases. From viewing the website to arrival of goods it was seamless. I opted to upload a picture for both frames which I conveniently forgot so when I open the package I was blown away.
I have bought from AR before hence I wouldn’t go past them now, Also, the new innovations are superb. Well done!!!! James McLean
Beautiful frames we were very happy…
Beautiful frames we were very happy with the quality of the product when they arrived. We also selected the option to have photos developed and they were excellent quality as well. Everything arrived swiftly and would recommend to all!
Photo Frame quality photo frame
Super quality photo frame . Arrived very promptly despite Christmas deliveries etc .Will definitely buy from this co again .
Recommended.
Recommended.
I purchased a black lacquered jewellery box from here which arrived quickly and is very well made. A quality item at a fair price.
I will be buying the larger version once it is in stock.
DREADFUL
Ordered a frame with uploaded picture for a gift for my daughter.
Email received today simply saying order cancelled, no follow email with an explanation.
Absolutely dreadful service.
Will not be buying from them again...
Delighted…..
I have wanted some Addison Ross salt and pepper pots for ever and decided to treat myself.
They are happy and gorgeous and elegant.
Amazingly fast shipping (thank you) gorgeous products. X
My frames are frankly beautiful
My frames are frankly beautiful! They came quickly immaculately packaged and quickly. The quality is superb and I’m thrilled with them.
Exceptional service
Lovely silver frame. Very well packaged and arrived very quickly. Customer service was exceptional. Will definitely order again
Beautiful
Beautiful, quality frame and the fact that they do a free photo print to go inside is amazing! Great service and beautifully presented.
90th Birthday Present
A simple and elegant frame for a 90th birthday present. Beautiful, strong box and well packaged inside. Very pleased. Arrived within 3 days and received email regarding time of delivery.
Beautiful silver picture frame
Beautiful silver picture frame with blue shagrin leather insert. Bought for an anniversary gift, and very well received by the recipients. Beautifully wrapped with gift box and ribbon and packaged inside a really tough outer box.
Good quality, good price and efficient service
I received fast service and the picture frame I bought was great quality and at a good price. Really pleased with the purchase and service I received.
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