Addcar Austria Reviews 24

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Clean and new car, fuss free pick up and return, very flexible arrangement. Happy to recommend this to anyone renting a car around Austria, CK, SK and Hungary

Rated 5 out of 5 stars

The vehicle was delivered and handed over at Vienna airport, without the need to go to car rental offices. The drop off process was similar, with the AddCar's agent collecting the vehicle from the cur... See more

Rated 3 out of 5 stars

Like: 1 Meet & greet at airport is convenience 2 Staff is friendly 3 The car is as expected Dislike: *** You took €2000 deposit from my credit card rather than hold credit. After returni... See more

Rated 5 out of 5 stars

The service from addcar was excellent,on time, everything was smooth. Communication with their representative through WhatsApp was very convenient. Car was in good shape, clean and ready with gas. I w... See more

Company details

  1. Car Rental Agency

Written by the company

Always expanding and now operating in 29 countries to propose car rental in Europe and the Americas, addCar offers you the most beautiful destinations and places, whether on vacation or on a business trip.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean and new car

Clean and new car, fuss free pick up and return, very flexible arrangement. Happy to recommend this to anyone renting a car around Austria, CK, SK and Hungary

22 June 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service but not greatest car

The people we dealt with at the company were very friendly and helpful. They were very responsive and we had a good experience on that front. But the car itself was super basic and not in the greatest shape. It seemed to be older with high miles. One of the interior panels had a big hole in it where you could see inside the cavity of the car. And the check engine light was on throughout our trip. I would give the car 2.5 stars.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

I normally rent many cars in Europe…

I normally rent many cars in Europe from different car rental companies but this time I enjoyed renting from you and I look forward to do it again
You guys were very impressive in replying back professionally and swiftly in all informations needed during my journey crossing different borders . Especially living in the US things are a little bit different. I was informed and given the correct advice through out the entire duration of renting as to say never left alone so to speak
Also the pickup time and more importantly the return which was very early morning that I was not delayed for my early fight you were on time without any delays or anything else
The car was new and impressively clean that prior to the return I felt to have it car washed -a small favour in return of how i was treated
Thank you so much and definitely I look forward to working with you again and again

Issa

4 April 2025
Unprompted review
Rated 5 out of 5 stars

The car was perfect and everything went smoothly

The car was perfect and everything went smoothly with checkin and the checkout of the car. To mention thecontact person Dusan who was excellent in every aspect. Corresponded promptly in our calls and explained every question about the terms of the agreement when we met with him at the airport. The only two things I wasn't so happy was the fuel same to same and not full to full and the cleaning of the car. I have rented hundreds of cars all over the world and first time a company asked to be the car clean. To be honest although I hadn't clean it they haven't asked me extra money. I think in case they continue in this policy better include the cleaning of the car in the payment and that it not be applied to the customer.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Long rent - 2 month, no problems

From pick up to return, everything went smooth. Car was clean and in very good conditions. staff was friendly with good english. Everything was explained well.
I had the car for 2 month - without any problem. I can recommend.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Super convenient experience

Perfect service from Dusan , there’s no need to go to car rental offices, and he also help with my violation tickets hah, The rental was easy and went smoothly for sure!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Convenient airport collection & dropoff

The vehicle was delivered and handed over at Vienna airport, without the need to go to car rental offices. The drop off process was similar, with the AddCar's agent collecting the vehicle from the curbside at Departures. Customer Services were on hand to answer a technical question by WhatsApp during the rental. The rental was easy and went smoothly.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

High level of service from Addcar

High level of service from Addcar, professional and honest. Car was as expected and in perfect condition, Dusan was polite and gave all the details regarding driving conditions. I will definitely return, thanks again.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Car rental in Vienna form addcar

The service from addcar was excellent,on time, everything was smooth. Communication with their representative through WhatsApp was very convenient. Car was in good shape, clean and ready with gas. I would highly recommend them.

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Satisfaction survey

Everything went smoothly and I corresponded with the contact person Dusan for every question. He was very nice, tolerant, caring, and professionally explained the terms of the agreement when we met with him at the airport. The only thing I wasn't so happy about was the cleaning of the car. Although each company has its own rules, in order for the customer to be satisfied, I would recommend including the cleaning of the car in the payment and that it not be applied to the customer. Another thing is that full insurance on the car is very, very expensive and with all the desire, not everyone can afford to pay such an expensive amount.

10 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look