While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Have been trying to uninstall Lavasoft Ad-aware after finding it was still loading a dll after it was removed as a Windows program. When I search for help online I get search-spammed by numer... See more

Company replied

Rated 5 out of 5 stars

I am think these days with soo many scams and physhing attack you need to havign some kind of protection,. And I am already tired from so many ads pop when I am surfing internet so I got adaware. The... See more

Company replied

Rated 4 out of 5 stars

I am using their driver manager and it's a good solution for me. I forget about updating the system drivers all the time while I understand that they influence the stability of the PC, its performan... See more

Company replied

Rated 2 out of 5 stars

The free version is marginally effective, but unfortunately it comes with "Web Companion" as an unwanted add-on. I accidentally clicked on the Web Companion icon on my Start Page, and it immediately a... See more

Company replied

Company details

  1. Software Company
  2. Computer Software Store

Written by the company

Adaware is a leading cybersecurity company dedicated to providing comprehensive digital protection solutions. With a focus on user-friendly interfaces and robust security measures, Adaware offers a range of products to safeguard users against online threats. Their commitment to innovation and customer satisfaction has established them as a trusted name in the cybersecurity industry. For more information about Adaware's products and services, visit our official website https://www.adaware.com/ Adaware® is a registered trademark of Avanquest® Software.


Contact info

3.1

Average

TrustScore 3 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Good service, but difficult communication.

13 December 2020
Adaware logo

Reply from Adaware

Hello John,
Thank you for the feedback. I am sorry if you had an issue with contacting Adaware customer support. In case you have any issues please contact us via generalsupport@adaware.com

Rated 4 out of 5 stars

Long term user

I have been using Adaware for many years now, i find the program to be great for a free malware software/app. I have run this app on many computers, and feel it is 1 of the BEST in its field for free. I am a gamer so i dont like being interrupted during gaming, adaware does not interfere with my gaming, and it is generally fast and efficient, the benefits of the program is to try and keep u safe, and i believe with more than 30 years computer experience that it ranks as 1 of the highest free malware programs, thank u for many years adaware..

13 December 2020
Rated 2 out of 5 stars

The updating process that I experienced…

The updating process that I experienced is, to put it mildly, one big PITA! On two of my three computers, the update page would lock up as soon as I clicked the "update" box.
On only ONE computer, did it finally unlock and allow me to complete the update process.

On another computer, I am still running Win XP pro....as it has been and still is a very efficient and trouble free OS...but Adaware refused to update on that one because OF my "outdated" OS. Too bad, so sad. The XP Pro stays.

The other two computers are running Win 7 Pro, and I will continue with that one, until hell freezes over. Tried Win 10 ONCE and it nearly destroyed one of my computers and DID destroy my lap top....had to completely reinstall everything on that one.

OTHER than all that, I am very happy with Adaware, and will continue to use it, in spite of the problems attempting to update it. The two stars are because of the difficulty in updating the product. I give it 5 stars for product efficiency.

Respectfully submitted, Karl Peterson

30 November 2020
Adaware logo

Reply from Adaware

Hi Karl, we really appreciate you sharing that with us. Seeing that you use Windows 7 is important and we're going to check into this further so we can improve this for future updates. If you do need any help along the way you can always reach out to our support team:
https://adaware.zendesk.com/hc/en-us

Rated 2 out of 5 stars

It comes with a large caveat...

The free version is marginally effective, but unfortunately it comes with "Web Companion" as an unwanted add-on. I accidentally clicked on the Web Companion icon on my Start Page, and it immediately attempted to open several browser tabs - all failed to open completely. Worse still, it changed my browser Home Page & tab settings. If you choose to keep Adaware, UNINSTALL "Web Companion" IMMEDIATELY. It serves no useful purpose to the user & causes more grief than good. I found Lavasoft Web Companion in "change or uninstall programs" in the Control Panel. You can also eliminate it by going to C:// Program Files (x86)

30 November 2020
Unprompted review
Adaware logo

Reply from Adaware

Hi Timaeus,
Thanks for reaching out with your feedback. When users give us their honesty we are able to use that to make smarter choices in the future. If you still need any help down the line feel free to reach out to our support team:
https://adaware.zendesk.com/hc/en-us

Rated 4 out of 5 stars

Good app

Good app. Just the constant screen pop is annoying. But maybe that's just me

23 November 2020
Adaware logo

Reply from Adaware

Thanks so much for sharing your experience with us, you can get help disabling the popup over here:
https://www.adaware.com/support

Rated 5 out of 5 stars

Great product

Used it for years. Great product!

22 November 2020
Adaware logo

Reply from Adaware

Hello, Thank you for your evaluation. Our team always feels enthusiastic when our customers think Adaware is great. (sent via mail)

Rated 4 out of 5 stars

Appears to be great on android phone.

Appears to be great on android phone.
Unsure about on my desktop.

19 November 2020
Adaware logo

Reply from Adaware

Hello Richard, thank you for sharing your experience. If you have questions concerning the program usage, you always can refer to our knowledge base following the link https://www.adaware.com/product-manuals (sent via mail)

Rated 1 out of 5 stars

Doesn't work

Repeated installing, attempted but failed repairs per instructins, removal and installations. Program stops when attempting to scan and gives an error message. Repairing the program also ends up with an error message. Bottom line, the program never worked.

19 November 2020
Adaware logo

Reply from Adaware

Hello there, Thank you for your feedback. I'm sorry that InPixio did not meet your expectations. You can share your experience with our support: https://www.adaware.com/antivirus/submit-a-ticket (sent via mail)

Rated 1 out of 5 stars

Someone accidently clicked on this

Someone accidently clicked on this. I've paid for the different products since they first came out, however, the last paid program couldn't successfully be downloaded and operated; nobody cared, no support, just the full charge

18 November 2020
Adaware logo

Reply from Adaware

Hi Charles, I appreciate your sharing your experiences with our team. Every feedback is important to us. You always can contact support to receive help: https://www.adaware.com/antivirus/submit-a-ticket (sent via mail)

Rated 4 out of 5 stars

All good

All good with the free offer.

18 November 2020
Adaware logo

Reply from Adaware

Hi Jorge, thanks so much for sharing your discovery. We’re really happy you like our program. (sent via mail)

Rated 5 out of 5 stars

I've been satisfied with the free…

I've been satisfied with the free version of Adaware for years now and I prefer
to use it in over any other of its competitors. That's not to say that I use it exclusively. I also use Malwarebytes and Spybot. I backup my computers weekly in case I install something I regret. (it happens) I like the regular updates and upgrades.

15 November 2020
Adaware logo

Reply from Adaware

Hello Paul, Thank you for your evaluation. Our team always feels enthusiastic when our customers think Adaware is great! (sent via mail)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look