Waited far too long for my x2 small shelf order. It was over 8 weeks, very frustrating, had no real time updates from them until I contacted them asking about the order. The shelfs are ok. Feel that o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve had several pieces from Acumen and all are stunning. What I particularly like is they don’t make false promises about getting them to you in ridiculous timeframes. All are made to order and they... See more
Company replied
Our new dining table is just fabulous! It's the 3rd one that our family has bought. The table is high quality, beautiful to look at and we get so many compliments about it. Customer service is excelle... See more
Company replied
I’ve used Acumen as they used reclaimed elm wood. I ordered 6 shelves and they took a while to arrive because of the sizes I needed which weren’t the standard sizes. When they arrived they we... See more
Company replied
Company details
- Rustic Furniture Store
- also in
- Furniture Manufacturer
- Furniture Store
- Office Furniture Store
- Shelving Store
Written by the company
Acumen Collection is based on the idea that furniture should both be available in the exact size and finish you need whilst being sustainably conscious of our environment. Acumen Collection's range of furniture and homeware products give rustic or industrial charm to your home and perfectly match any individual interior decoration/personality. Acumen Collection believes in supporting the UK SME economy. As well as producing products in their own Timber workshop and welding room they out source some of their manufacturing to highly skilled workshops in the UK. This Cumbrian based design and manufacture company believes that design and functionality go hand in hand. Thats why Acumen Collection offers you durable high quality furniture and homewares that will last a lifetime. At Acumen Collection you fill find a large selection of shelving, home office, dining and other general purpose furniture for around your home. The product catalogue is evolving and will grow as they continue to service their market.
Contact info
Unit 3C & 3E Salterbeck Trading Estate, CA14 5DX, Workington, United Kingdom
- 03335771655
- hello@acumencollection.co.uk
- acumencollection.co.uk
4.2
Great
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie Davis - Excellent Service
From contacting Natalie to obtain a mortgage for us, for the valuation to be done and mortgage offer issued was 3 days! Absolutely amazing service, I would definitely recommend, so professional and efficient. She is a credit to Acumen
19 June 2025
Unprompted review
Product quality
Today finally received the dining table Blencathra, although the delivery time was delayed than expected, but the quality of the goods style feeling very satisfied, in the process thank you customer service colleague Michael help, overall want to give a little feedback, in the customer service reply time can be improved, so very good . wish your company's business will prosper.
16 March 2025
Unprompted review
Reply from Acumen Collection
Thank you! We're so glad you're happy with your Blencathra table, and sorry it took longer than expected. Thank you for the feedback on our reply times. We've taken it on board. – The Acumen team
Great products excellent service
Great communication with supplier. Quality products. Quick delivery. Choose your own product.
4 April 2025
Reply from Acumen Collection
Thank you! We're glad you could choose your own piece and that it arrived quickly. – The Acumen team
Disappointing- it took about 6 weeks to…
Disappointing- it took about 6 weeks to arrive after being given a lead time initially of 10-15 days. It was flat pack but the connectors did not fit the holes in the shelves, although everything else fitted together, so after emailing I finally got a reply and they sent smaller connectors, which of course then didn’t fit together with the other pipes! I requested they collect it all and refund my money but never got an answer! Eventually decided I’d have to file the holes in the wooden shelves to make them bigger, that took 2 hours as several shelves and a lot of mess. Finally managed to get it put together and it does look nice but would never buy from them again, which is a shame as always like to support small businesses and wanted to buy other matching units but will look elsewhere.
28 March 2025
Reply from Acumen Collection
We're sorry. The connectors should have fitted first time, you shouldn't have had to file the shelves, and your request should have been answered. We're glad it looks nice now. Our pipe assembly guides are now online, and we'd welcome the chance to win you back. – The Acumen team
Items took longer than originally…
Items took longer than originally promised but communication was great throughout whole process and I was kept up to date before and throughout.
Items are first class and packaged extremely well. Would definitely buy from again.
28 March 2025
Reply from Acumen Collection
Thank you, Jeremy! Sorry it took longer than first promised, and we're glad the updates helped and everything arrived well packaged. – The Acumen team
Beautiful shelving from Acumen
Beautiful shelving from Acumen, delivered on time, small issue with screws, which was dealt with swiftly, would highly recommend Acumen
Thankyou
29 May 2025
Unprompted review
Reply from Acumen Collection
Hi Sean
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you love your new shelves and that everything arrived on time.
We’re sorry for the hiccup with the screws but glad we could resolve it within 24h for you. Your recommendation means a lot to us. If you need anything else or have any questions about your furniture in the future, we're always here to help.
Thanks again for choosing Acumen Collection!
Unfortunately
Unfortunately, I cannot rate the furniture, just the service levels. I have done a bit of research around the type of dining table I want in my new kitchen. The Acumen Collection Blencathra fitted my requirements.
I am an old fashioned guy that likes verbal interaction when making large purchase. I had a couple of questions around the extension leaf's and the bench dimensions. I phoned the office many times, left messages but nothing returned. Sent email questioning why no one answers. The MD sent me an email asking best time to call me, which I responded with a time the following day. I therefore ordered and paid for a couple of colour samples. Alas, the call from the MD still failed to materialise.
If it this difficult to speak to someone regarding a sale, if there was an post delivery issues I would stand no chance of getting a resolution!!
30 May 2025
Unprompted review
Reply from Acumen Collection
Thank you for your feedback, Mark. I’m sorry for any frustration caused by the delay in communication and the delivery of your samples. Due to an unexpected health issue, I was personally unavailable for a few days last week, which unfortunately affected our service levels with regards to me personally responding to you.
I made several attempts to reach you and was able to speak with you directly by phone to address your concerns and explain the situation. You seemed understanding during our conversation, so I had hoped we could resolve things positively. However, I respect your decision regarding your review.
We are always striving to improve and have taken steps to ensure better coverage for customer enquiries in the future. If there’s anything further we can do to support you, please don’t hesitate to get in touch.
Thank you again for your feedback.
— Michael, MD of Acumen Collection
Great experience from start to finish…
I’ve purchased a gorgeous stool and bathboard in the last few days and they are absolutely perfect. I’m delighted with them. I’m about to start a back to brick bathroom renovation and they will look stunning in there. Being able to choose from several stools was a really nice touch too. Both items arrived incredibly well parcelled up in several layers of bubble wrap to avoid any damage. Great communication, fantastic quality and speedy delivery, what else could you want? Thank you, I will be back 😊
23 May 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you love your new stool and bathboard—and how exciting that they’ll be part of your bathroom renovation. It’s great to know you appreciated being able to choose your favourite stool; we believe every piece should feel truly personal.
We take a lot of care with our packaging and communication, so your feedback means a lot to the whole team. Wishing you the best of luck with the renovation (it sounds like it’s going to be stunning!). If you need anything else or want advice on matching pieces, just let us know—we’ll be here whenever you’re ready.
Thanks again for choosing Acumen Collection
I can’t fault the beautiful products but I can fault the customer service
This is a very difficult post to write because I always want to support small businesses however, I think the service we received was poor. When I first ordered the table there was a 6-8week lead time advertised, I was pleasantly surprised as this seemed short for a bespoke table (it was too short and I was right!). At the point the 8th week was drawing to a close I contacted Acumen to ask for an update, at which point I was told that the new delivery time would be another 1-2 weeks due to a surge in demand and a member of staff being on holiday. I wouldn’t have minded as much if this contact had been proactive but instead it was reactive to my chasing and also there was a sale currently being advertised on the website, so unable to complete my order on time but encouraging further demand for the tables? Also, in the email it mentioned being incredibly busy and only to contact them again “if absolutely necessary”, I think this was unnecessary and poor customer service, I hadn’t contacted unnecessarily in the first place, the products being sold aren’t cheap and there may be less contact if the contact from the business was more proactive! Again, I had no problem waiting for bespoke furniture but to know my order was being delayed and yet the website still showed 6-8 week delivery, was of course frustrating! It actually took over 3 additional weeks for the table to be delivered, but again I heard nothing from Acumen about the further delay and the first I heard of the delivery was actually from the delivery company saying it had been booked in for 2 days later (which I couldn’t make!). The delivery actually turned out well and had no issues once I told them I couldn’t do the original scheduled time. My table is stunning and so I can’t rate Acumen too low because the quality of the products is fabulous but the quality of the customer service left a lot to be desired! I would recommend giving longer lead times on the website, people will be thrilled if they get their order earlier and I find customers are willing to wait for bespoke and beautiful products so I really found there was little excuse for the service received.
11 February 2025
Reply from Acumen Collection
Thank you so much for your honest and detailed feedback. I’m truly sorry for the frustration you experienced with the communication and shifting lead times on your bespoke table order. We absolutely understand how important it is to feel informed and valued, especially when investing in a handcrafted piece for your home.
While our aim is always to deliver within the quoted timeframe, the nature of made-to-measure furniture can occasionally mean production takes a little longer—especially during periods of high demand or when our small team is stretched. In your case, when the 8 week lead looked like it was at risk, we did notify you of a 1–2 week extension, but we then ran over by an additional week. We appreciate your patience, and you’re right: even if the delay isn’t excessive for bespoke furniture, our communication should have been more proactive and transparent throughout.
We’re reviewing our processes and will be updating lead times on our website to better reflect current demand, so expectations are set more accurately from the start. Your feedback about proactive updates is spot on, and we’re committed to making sure customers are kept in the loop—especially if there are further changes.
We’re genuinely delighted that you’re happy with the quality and craftsmanship of your table, and it means a lot that you still see the value in supporting small, independent makers like us. Your comments will help us improve, and we hope to earn the opportunity to provide you with a much smoother experience in the future.
If there’s anything else we can do for you, or if you’d like to discuss your experience further, please don’t hesitate to reach out. Thank you again for your feedback and for choosing Acumen Collection.
Excellent communication with salesteam…
Excellent communication with sales team and owner. Fabulous customer care throughout, including assistance with choosing the right product, delivery and aftercare. The product itself was just what I ordered and a lovely piece of furniture.
26 February 2025
Reply from Acumen Collection
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team—from helping you choose the right piece, all the way through delivery and aftercare. It means a lot to us to know that our communication and support made a difference, and that you’re happy with your new furniture.
Thanks again for choosing Acumen Collection and for taking the time to share your feedback!
Acumen is excellent
Michael is very hands-on and knows his products and their suitability extremely well. The pieces themselves are of the highest quality and we have endless compliments about their look and quality in our home. Highly recommend
16 May 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your fantastic review! It means a lot to hear that you’ve had such a positive experience and that our pieces have become a talking point in your home. Michael and the whole team are passionate about making sure every customer gets the perfect fit for their space, so your kind words about his hands-on approach and product knowledge are especially appreciated.
We’re thrilled that you’re receiving so many compliments on your furniture’s look and quality—crafting pieces that bring joy and last for years is exactly what we aim for. If you ever need anything else, have questions about caring for your items, or want to explore more options, just let us know. Thanks again for your recommendation and for choosing Acumen Collection!
Sent just what was needed very fee as…
Sent just what was needed very fee as it price
17 February 2025
Reply from Acumen Collection
Hi David
Thanks for your review, we're delighted you are happy with your order.
Kind Regards
Acumen Collection Team
Good quality products
Good quality products, well wrapped and delivered with care.
Especially impressed when Director sent email with apology of potential small delay and reasons behind it. Shows cares for hardworking staff and balance volume of orders.
Will definitely recommend
19 February 2025
Reply from Acumen Collection
Thank you so much for your kind words and thoughtful review Judi! 😊 We're thrilled to hear that you were pleased with the quality of our products and the care taken during delivery.
At Acumen Collection, we truly believe in maintaining open and honest communication with our customers, so we're glad the email from our Director was helpful for you. Supporting our hardworking team while balancing customer satisfaction is at the heart of what we do.
We’re so grateful for your recommendation and look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out. 🌿
Very happy with my products
Very happy either way my two purchases of the Black Leather Desk Mat. I also want to say that I had a really professional friendly response to my initial questions, Michael and his colleague Bernadetta, were great! I wouldn't hesitate in purchasing again from Acumen Collection.
20 March 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your lovely feedback! 😊 We're delighted to hear that you're happy with your Black Leather Desk Mats and that our team, including Michael and Bernadetta, could provide you with a professional and friendly experience.
At Acumen Collection, we take pride in offering not only high-quality products but also exceptional customer service, so your kind words mean the world to us. We can’t wait to welcome you back for your next purchase! If you ever have any questions or need assistance, we’re always here to help. 🌿
Excellent products
Excellent products, excellent communication would highly recommend will be using them again soon 👍🏻
14 February 2025
Reply from Acumen Collection
Thank you so much for your fantastic feedback! 😊 We’re thrilled to hear that you’re happy with our products and communication. Your recommendation means the world to us, and we can’t wait to welcome you back soon! If there’s anything we can assist you with in the future, don’t hesitate to reach out. 🌿👍🏻
Table
We ordered the table after receiving samples and Acumen kept us in the loop the whole time. There was a small backlog of orders but this was only 1 or 2 weeks.
The table is excellent, everything we hoped for and looks great in the room. Putting the legs on was not an issue, but it was very heavy to then get upright, but was manageable with 2 people.
6 February 2025
Reply from Acumen Collection
Thank you so much for sharing your experience! 😊 We're delighted to hear that the table met your expectations and looks fantastic in your space—it’s always wonderful to know our pieces bring a room together.
We appreciate your patience with the slight backlog and are glad we could keep you updated throughout the process. It’s great to hear that assembling the legs was straightforward, though we completely understand the challenge of lifting such a solid piece of furniture! Your feedback means the world to us, and we’re thrilled you’re happy with your purchase. 🌿
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your beautiful table!
Only rating 3 stars
Only rating 3 stars. We ordered a table, bench and 6 chairs and spent a considerable amount of money with Acumen. The quality of goods is great. However, the bench arrived without tracks inserted, despite the website clearly stating they are included. I have contacted Acumen 3 times to try and resolve this issue ( we are not keen drilling into the wood ourselves in case of damage ) and I got a very brief response to say tracks are not included on benches - despite me sending a screen shot from their webpage stating otherwise. I have since tried to make contact twice with no response. Poor customer service means I cannot rate this company any more stars
16 April 2025
Unprompted review
Reply from Acumen Collection
Thank you for taking the time to share your feedback. Firstly, we want to sincerely apologise for the frustration and inconvenience you’ve experienced. While we’re thrilled to hear you’re pleased with the quality of the goods, it’s clear that we fell short in providing the level of service you rightfully expected, and for that, we’re truly sorry.
We take issues like this very seriously, and I’d like to assure you that we’ll look into this matter immediately to understand why your concerns weren’t properly addressed.
Our team will be in touch shortly to resolve this for you and ensure you’re fully satisfied with your purchase. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Ticked all the boxes on my wish list …
So pleased with our Glenridding table and bench! The table makes such an impact in our kitchen…love the live edge finish! Beautiful quality! Delighted to have found a company that have such flexibility on sizes and finishes as finding a suitable table and bench 270cm long in the style and finish we wanted was tough and I thought we’d have to compromise …but Acumen offered everything we wanted!
15 April 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your wonderful feedback! 😊 We’re absolutely thrilled to hear how much you love your Glenridding table and bench—it’s fantastic to know it’s making such an impact in your kitchen! The live edge finish is one of our favourites too, and we’re so glad it’s a perfect fit for your space.
It’s great to hear that our flexibility on sizes and finishes made it easier for you to find exactly what you were looking for without compromise. Customer satisfaction and creating bespoke pieces that truly suit your needs are what we’re all about! 🌿
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your beautiful table and bench!
Blencathra Dining Table
Recently received our new dining table. Blencathra industrial table in a rugger brown colour.
There was a delay in receiving the order, we were informed of this though. Having now got the table, the wait was worth it. Can't wait to enjoy many happy times sat around it, definitely feels 'made for life'. I highly recommend!
Thank you Michael and all the team.
15 April 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your kind words and thoughtful review! 😊 We’re thrilled to hear that you’re loving your new Blencathra industrial dining table in rugger brown—it’s such a stunning choice!
We truly appreciate your patience with the delay and are glad we could keep you informed throughout the process. It means the world to us to know that the wait was worth it and that your table feels “made for life.” That’s exactly what we strive for with every piece we create! 🌿
Thank you for your recommendation and for choosing Acumen Collection. Here’s to many happy memories made around your beautiful table! If you ever need anything, we’re always here to help.
The Frostwick dining table and bench
The Frostwick dining table and bench are great.It’s a good solid dining table, lovely wood. Delivery took quite long but it was worth waiting for. Unfortunately it arrived without the screws but Michael sorted it and I had them within 24 hours.
11 April 2025
Unprompted review
Reply from Acumen Collection
Thank you so much for your feedback! 😊 We’re delighted to hear that you’re enjoying your Frostwick dining table and bench—it’s wonderful to know that the solid craftsmanship and beautiful wood have met your expectations.
We apologise for the inconvenience caused by the missing screws but are glad Michael could resolve the issue quickly for you. Your patience and understanding mean a lot to us, and it’s great to hear the wait was worth it in the end. 🌿
If you ever need anything else, don’t hesitate to reach out. Thank you for choosing Acumen Collection!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.