ActiveWills.com Reviews 

They are the best for your Wills.
You can get help if you need and amend your Will if necessary. Their customer service personnel and solicitors are superb! Very helpful and organised. I highly recommend ActiveWills.com as their prices are very good and they can keep a copy of your Will.

I paid and wrote my will, which was okay but I had issues logging back in. I hadn't entered my number correctly, probably, and I couldn't get 2 step verification. It took a week to get a response via the online contact form. Their phone number doesn't work. Luckily this issue is now sorted and I am pleased to get my will printed. Overall, it is an easy interface and simple to write one.

i can't log on to my account to complete the wills, the password isn't working and the password re-set doesn't work either. I have tried emailing multiple times and haven't got a response and have also tried using the online chat to get in touch with them but that isn't working either!!
Update - issue has been resolved

Me and my sister both received our certificate in the post at the same time. I am missing information on the certificate and I have tried to call and have emailed with no joy. I don't know what to do now as I need to know the missing information. Everytime I call the line is busy. I have tried to chat to someone online and that isn't working either. Please someone help

Made the payment, got an error. I think the website was designed ten years ago. No customer service to rectify issue.

Edit: They got back in touch with me after I call them and they were very helpful. Increased to 4 stars.

I have now completed the will and you get what you pay for.

Excellent customer care and service. Easy to fill in forms.

Did mirror wills, it was all done online, really easy, although slight hiccup with website not realising I had paid, but customer services sorted that out without a problem. Relieved to have finally got our wills updated, I'd been meaning to do it for years and would recommend this company, they make it easy and cheap!

Got an offer to make a free will and it could not have been easier to sort out

Great experience with these people. Able to tracked my application even 2yrs ago and deal with my queries.

Really happy with active wills- I was nervous at first because it was easy to use and cheap however I would recommend them to anyone! Thank you Sophie for all your help!

I have had to re-write my will after a recent bereavement and was guided through every step of the way by the lovely Sophie. This took so much pressure off me at a time when I needed help. My mind is at rest now that the paperwork is all sorted.

Very easy process to complete your will. All the hard stuff is done for you. Just answer a few basic questions and the job is done. I had my executor pull out and a quick email had a dedicated adviser (thank you Sophie) allowing access to make changes, also allowed a second access to change my beneficiaries. All without additional charges. Completed Will was then emailed back to me to print. Very happy to recommend this service

This process was made so easy for me and everything was explained. It has also reassured me for my future and for my wife to be and my son to make sure they are also looked after. Sophie was amazing throughout the whole process and there wasn’t a thing that was to much for her! Thank you Sophie!

Had the pleasure of dealing with Sophie when doing my will. She made is quick and easy and very simple. She explained the things I didn’t understand and helped guide me through them. I have already recommended to friends.
Thanks Soph, you’re a star 😊

Excellent service. Dealt with Sophie who was lovely. And Caroline who explained the legal side. Both really helpful.
Would recommend to anyone wanting a quick and simple will 😊

The customer service
Excellent, they guided me throw the WILL process
Making ever step of the way simple

And I got a discount telling me to go throw
Groupon to get money off the will

Great service. Prompt, polite and very helpful.

David was amazing- well informed and not at all pushy. I felt very comfortable talking with him and would recommend his services.

My father signed up for a will as part of a free deal during the COVID pandemic.

He sadly passed away last week and trying to get the information from these guys is ridiculously difficult.

I also had completed a will through these guys and during the process you’re made to add all of your debtors, where your savings are kept etc etc

This information is NOT included in the will document itself so I called for this information as executor of his estate.

Firstly, you can’t speak to someone there and then. You get through to a ‘receptionist’ who requests a callback. This never happened.

I rang again and eventually received a call back but instead of receiving the information I requested ( a list of his accounts, savings etc) the call was a sales call persisting me to get legal help from them (with a charge).

So whilst it’s a free will, these guys do not make it easy when you’re going through a bereavement and instead try selling before giving you the information you require.

I’ve just called for the third time in 5 days so let’s see if I get the simple information I’m requesting during these difficult times

Used the keyworker offer for a free will and did it all online. Very quick and easy. Highly recommended.