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I had a 12 month contract with the Preston gym. Within a month of taking out the membership the gym closed down. Still chasing the refund through our bank. Be aware of this scam company.

My local gym in Runcorn was closed on 19th August 2024 with absolutely no notice whatsoever. I received an email that day telling me it was closing with immediate effect. I responded that day enquiring as to whether they would refund my membership given that I had taken out an annual membership costing £120 that yet to actually commence.

I received a stating that they were working to give refunds to those affected. I then received an email on 20th September with them stating the initial batch of refunds had been made and they were now working to complete refunds for everyone else. They asked that I send my details to enable them to do so, which I duly did. I received no response to this email, or indeed any of further three emails I sent them. It would seem they are now no longer monitoring the email address or are ignoring queries relating to this entirely.

I there have therefore received no refund and had no contact from Active Nation after 20th September when they asked for my details so they could process the refund of the £120 I paid them for a membership I am unable to use. My brother is in the same situation.

This is a particularly grubby way for an organisation to operate and at present, I am feeling like they essentially scammed me out of £120. Though I hasten to add, I harbour no ill will to the staff in the Runcorn gym, given they found themselves out of work on short notice.

I can not stress enough, this is not in any way a trustworthy organisation and if you have the option of other gyms, I would recommend you take them.

As with a lot of other people I paid upfront for a twelve month membership a few weeks before my local Active Nation (Runcorn) closed down at very short notice.

At the time of posting this review I still haven't received a refund, despite contacting them multiple times, and they are now just ignoring my attempts.

I now have no local gym and am £120 out of pocket. This behaviour is from a company that is supposed to be a charity.

After a disappointing visit to the Preston gym being told I was entitled to a number of free passes, I was then persuaded I needed to up front for 12 months, which I did reluctantly. Before my second attendance I received an email saying that the gym was closed and that I was eligible for a refund. After 70 days I am still chasing my refund. All emails are ignored and getting hold of anyone on the phone is nearly impossible, when I do speak to someone on the phone I am informed that there is nothing they can do and they redirect me to send an email. I have delayed writing a negative review up to now due to the charitable nature of the company, but this is now beyond a joke. This is appalling customer service and I advise anyone thinking of paying for this company's services to attend elsewhere.

Yarborough Road - I see that these gyms are shutting down quick time. Not surprised I call 45 times a day to book a badminton court and can never get through. They hate taking your money and providing a service. Get them all shut down and run by a company that isn’t useless

I paid up front for 12 months at the Runcorn Gym on 12th August - it closed for good one week later. No warning - just a note on the door followed by an email. I have been chasing for a refund ever since and getting absolutely nowhere. I have just sent yet another email to them, copying in Stuart Martin (CEO) who seems to be on leave, so forwarded to Roger Michie - let’s see if he responds because so far, I’ve been ignored by the ‘Clubs’ email and only had a brief acknowledgement from Mr Martin. I’m so angry at the way we’ve all been treated, it’s disgraceful.

Update - I have just received an email to say the refund will hit my account in 2 days. I’ll update again on Thursday.

Update - refund now received.

Preston Gym closed with short notice. Paid £120 for annual membership which we are now awaiting a refund for. Email received 20th September advising that refunds would be processed on receipt of bank details. Still waiting !!!!!! Disgraceful!!!!!

Disgusting what the management of this company think of the paying customers. One days notice and they closed the gym (Preston). Awaiting a refund for annual upfront payment.

Was informed by email at 9:30am that the Preston gym was due to close for good that evening at 8:30pm, first of all this lack of any kind of notice is very poor customer service and 2nd I had just paid up front for 12 months and almost 2 weeks later I am yet to receive a refund, that is £120 of my money and I have had to pay upfront to join another gym meaning I am currently out of pocket which is not on. Also the lack of communication is really frustrating, all's I got when I emailed them was an automatic email saying they would respond in 30 days and not to email again in the meantime as this would delay the process, which considering that this company currently has my money is unacceptable, my gym which was the Preston branch is not the only Active Nation gym to close down recently I believe they pulled the same trick on the Runcorn branch. I think the way this whole thing has been handled rather poorly, I am absolutely fuming. I would not recommend this gym after what they have pulled, I would like to say the staff at the gym itself was excellent but unfortunately it's the higher ups that couldn't run a p*** up in brewery. Avoid this company!!! 😡😡

BAD CUSTOMER SERVICE : - Preston,
The gym recently closed on 28th August 2024.
We were only given one days notice and had to find an alternate gym. I had just paid upfront for a whole year and they have not issued me a refund nor will they respond to email. Very unprofessional. Avoid at all costs, Will be getting legal advice !!

The website is awful and often double books you for activities, resulting in a 4 day process to get a refund.

Gyms are dirty, budget, and old, which does not reflect the 31.50 per month price

Activenation phone app is awful and does not confirm that you've cancelled your membership, it also withholds your account history if you are no longer a member.

Overall, ActiveNation is a very poor and unprofessional company.

I took part in a Sea Kayak trip from Studland to Old Harry's Rock at the weekend with a friend. We were looking for something a little different to a river Kayak. Warwick and the team didn't disappoint and we had a great day. We met in Southampton and were taken via Minibus to Studland where we got our kit ready and had a good 4 hours on the water. We had advice to help improve our skills as well as being left to have a little play etc If we wanted to. It was nice and relaxed. Would recommend this trip to anyone looking to experience Sea Kayaking.

We are a local brain injury charity called Headway Southampton. We regularly attend Active Nation sessions with our service users. We particularly like Competitive Boccia Club, Neurofit and Martial Arts.
The Active Nation staff are friendly and the sessions are well run. We would highly recommend them to anyone wishing to be more active!

the team our fab really good with our service users really enjoy the sessions Maria Smith ACO Appleton House

This event was really fun and well organised. I was with my family and my son really enjoyed himself. He's now willing to look into clubs and has got a lot more interested into the idea of joining new events in our local area, especially wheelchair basketball. We spoke to Pete and he was very happy to help with things that are coming up and made us feel very welcome. We'll definitely come to more local events.

We are a care home for elderly residents with Dementia, and our residents enjoyed the energy coming from all the staff from Active Nation. All residents that could, all joined in with our first class we had. Meeting up with Ashley, was interesting, he was very knowledgeable about his role and he took time and understanding around our residents needs. I am happy to recommend Active Nation to other care homes i visit and managers i speak to. Thank you Active Nation.