I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... See more
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I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, United Kingdom
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4.8
Excellent
407 reviews
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Great friendly service and the best…
Great friendly service and the best price offered for my new bike. Fitting service was exceptional and done by Fred a very skilled technician.
20 March 2025
Bike delivered on time
Bike delivered on time . Very helpful delivery driver ( sorry can’t remember his name ) talked me through all I needed to know & answered all questions. Thank you
27 March 2025
Another good experience
Another good experience . Great customer care from Steve and keefa . thankyou
18 March 2025
Bought some bontrager aw3 hardcase lite…
Bought some bontrager aw3 hardcase lite 38mm tyres, offered the best price I could find, free postage and £5 off for signing up
. Tyres arrived promptly and I used them on a 187 mile ride the next day, which they proved perfect for
17 March 2025
Top-notch service
Top-notch service! My bike arrived super fast, and they were great to communicate with. Best shop experience I've had in ages.
12 March 2025
Bike shopping
Went into shop, Steve came over and advised me on correct bike for purpose
Also explained about up grade for various parts on bike .
Good experience would recommend!
7 March 2025
Great service & products
6 March 2025
Good service
Good service, staff polite and helpful, and also answered emails efficiently.
4 March 2025
Trek bike
Activ Cycles were the only supplier at the time that was able to provide the chosen bike. Delivery was just a few days and the bike arrived very well packaged!
1 March 2025
Bike delivered early & assembled with…
Bike delivered early & assembled with great care & much tuition which was greatly appreciated.
28 February 2025
Online order made arrived promptly
Online order made arrived promptly. Excellent service and value. Highly recommend.
26 February 2025
cycle to work…made easy
I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no sale bikes, can’t reserve, adding admin fees. Activ cycles made it work perfectly and so I’m very pleased with their service and making the process extremely easy compared to all the other retailers.
21 February 2025
Fantastic service.
I visited the Ashford shop with a view to purchasing a new bike.
Staff were very friendly and helpful. I was given excellent advice and was able to make a purchase later at home. I was kept informed of when my bike would be due for delivery and agreed a date for a bike fit.
Bike fit was carried out by Fred who was excellent and made me feel very comfortable.
19 February 2025
Fabulous help from the shop regarding a…
Fabulous help from the shop regarding a wheel we were after purchasing, and great service from Facebook messenger too. Competitive prices, super quick delivery. 10/10.
17 February 2025
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