What excellent customer service Steve was first class Lots of helpful advice Brought a wonderful bike Thanks Activ Good luck on your move
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The team at Active Folkestone were extremely helpful and professional helping me to select, and then set-up, my first gravel bike - a Trek ALR 4 Checkpoint. Great knowledge, freely shared, made the wh... See more
After a couple of fitting sessions and some good advice about choice of bike, I was on the road with my first full carbon bike, in quick time, though I was lucky that the frame was from stock! Over... See more
Excellent advice and customer service. Steve was incredibly helpful - I guess thats why it's good to buy local. They invited my son in for a fitting and spent over an hour adjusting the bike perfectl... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Sandgate Road 145, CT20 2DA, Folkestone, Kent, England, United Kingdom
- 01303 240110
4.8
Excellent
124 reviews
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All ways found them very fair and easy…
All ways found them very fair and easy to deal with
7 August 2025
Service
What excellent customer service
Steve was first class
Lots of helpful advice
Brought a wonderful bike
Thanks Activ
Good luck on your move
15 August 2025
Unprompted review
Polite and efficient service
Steve and the crew serviced my bike quickly and efficiently, allowing me to enjoy my road trip in Belgium.
20 June 2025
The Active team in Folkstone
The Active team in Folkstone are always very helpful and attentive to my needs. Making sure mine and my wife’s bikes are kept in top form. Hence why we are returning customers.
7 May 2025
favourite bicycle shop
This is our favourite bicycle shop. Friendly helpful staff. We always get excellent service so we were going back for quite a few years now. Highly recommend!
7 May 2025
Great service many thanks
1 May 2025
Great service
Great service, made my buying experience straightforward and took the time to explain the new bike and its features. Local too, what more can you ask for!
26 April 2025
Good service and communication.
15 April 2025
Time is money
The more you value time the more money you make. This company is just 200m from where I live, that's why I choose them. I wanted them to assemble my bicycle and it took them 3days to finish. What I think would take 1 to 2 hours end up taking days. Maybe because that was my first time to work with them that is why they take so long , but first impression always matters!
12 April 2025
Great personal service
The bike of my online choice was in store and ready for me to review upon arrival. Great personal service and a lovely bike. The Trek Domane was realistically priced too.
1 April 2025
Another good experience
Another good experience . Great customer care from Steve and keefa . thankyou
18 March 2025
Bike shopping
Went into shop, Steve came over and advised me on correct bike for purpose
Also explained about up grade for various parts on bike .
Good experience would recommend!
7 March 2025
Good service
Good service, staff polite and helpful, and also answered emails efficiently.
4 March 2025
Knowledgable and friendly staff
Knowledgable and friendly staff, great price and excellent work getting my bike roadworthy again, 10/10!
14 February 2025
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