Action 365 Reviews 

shocking - been on hold for an hour now - someone answered after 20 minutes and said they would put me through to someone who could help - that was 45 minutes ago and still no response!
update - two hours still no response - i've been put through to the correct department twice only to be put back on hold!!

I haven’t heard anything from anybody about my claim, would somebody please give me a call back
Wayne blood.

Has anyone had any luck with this company??? my vehicle was stolen in September 22, we are now in June 23 still no response........shameful, I have heard every excuse possible

The agent asked me the relavant questions and arranged the Salvage.

Had an accident, wasn't my fault. Driver admitted fault ages ago. Have been issued CiL because repairer didn't want to fix the problem. CIL was issued months ago. I've been nothing but strung along. Still waiting. Cars still in drive.
Never had such a pain with the company, there's either fire drills or a full mailbox whenever I ring. takes me two queues an hour each to get me to the person I want to speak to. The whole process has just been so stressful and unacceptable. Answer your phones?? What are we paying you for! Was told now issued and take up to 10 days. it's now been 15.
What payment system are you using? carrier pidgeon.

Don't get sainsbury insurance action 365 is behind the name of sainsbury insurance. They never answer phones and emails. I wasted my money with this scam company

After reading the negative reviews I was worried about ringing up, but I didn’t have to wait on hold for long and the woman on the phone was lovely and sorted my issue out quickly.

The whole experience was a shambles. Couldn’t get through to anyone and was constantly being passed onto lines that went dead, also had the phone put down on me. Was never given a courtesy car despite my car being fixable, and had to spend hundreds on insuring a temporary car. Constantly had to chase them and had 0 Contact whatsoever. Will not be using this company after renewal.

Charlatans. Their customer service phone number is a disgrace. They are very unhelpful with claims and when you try to set up new insurance with another provider you find they have misreported previous claims. They do not provide a courtesy car as stated and their garages are very slow in repairing damage. Strongly avoid.

Worst company ever. Never ever go through Action365. Useless and time wasters. Always keep you on hold over an hour and still don't have the answers to your query. Most unprofessional company i have ever came across. Will reply your email will never update you about the case. You have to chase every time.

Absolutely shocking customer service! I will stay well clear of action365 in the future and I will also be advising all friends and family to do the same

got through quickly. Professional and supportive staff

The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure she kept us posted on each stage of the claims, also chased up with her internal department week on week. We are very pleased to have her looking after the case, it made a real difference! Your company is very lucky to have Shannon on board.

Harry is very professional made the entire process very easy and easy to understand. He explained anything that I wasn’t sure of.

I spoke to a lady called Amy, I felt nervous before my call however she was so lovely, friendly, reassuring and gave great explanation on everything. Thank you :)

Harry was great over the phone explaining the procedure of my claim. Feel a lot more relaxed about the situation.

Hy this balinder
This man is helpful

Elisa was great talked to me with great respect when my phone disconnected she rang straight back and explained everything I needed to know easily and with excellent understanding of my situation setting my mind at ease thank elisa