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Action24 Reviews 

3,230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and efficient staff who arrive right on time, working carefully to complete home security installations without leaving any mess. People also appreciate the excellent support received from the sales and technical teams, noting that representatives are extremely patient and thorough when explaining system features. Some reviewers were not happy with the after-sales support and communication, mentioning difficulties when trying to resolve technical issues or getting incorrect information from the team. Consumers noted that getting assistance after the initial setup can sometimes require repeated follow-up calls and patience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report high satisfaction with the service, highlighting professional and efficient installations by... See more

User experience

Reviewers mention positive feedback about user experience, highlighting quick, friendly, and efficient... See more

Customer service

Customers report positive experiences with customer service, highlighting professional representatives who... See more

Product

Reviewers highlight positive aspects of the product, noting that the new alarm systems and outdoor cameras... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service start to finish. Nice sales people. Mad who installed was friendly and did the installation quickly. Would prefer an alarm system that beeps when you enter as it reminds you to turn... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase of the house alarm from Action 24. Alarm was installed by Malcolm who arrived right on time and had our new alarm system up and running in under 3 hours. Malcolm walked me... See more

Rated 5 out of 5 stars

Top quality service from Action 24. We met them at the Ideal home show, everything was explained and detailed to the highest quality and recommendations. We asked many questions and each one was a... See more

Rated 5 out of 5 stars

Malcolm who fitted our alarm was very professional whilst also being nice and chatty. He did a very tidy and clean job or fitting our alarm and took all wires/old alarm system fittings away with... See more


Company details

  1. Security System Installer
  2. Fire Alarm Supplier
  3. Home Automation Company
  4. Security Equipment Store
  5. Security Service
  6. Security System Supplier

About Action24

Written by the company

Action24 provide smart, monitored alarm systems offering complete protection and the ultimate convenience. Your system can evolve with additional devices whenever you need them, all controlled from the same user friendly app.

The Action24 Customer Care Team is always here for you. We are fanatical about excellent customer service. It is our number one metric and guides everything we do. We offer detailed, transparent quotations that will ensure your home is fully protected. Our Alarm Engineers efficiently install your alarm, carry out comprehensive testing and ensure you are happy with your new security system and are comfortable with how to use it. Our dedicated monitoring team work 24/7/365 to keep you and your home safe.

Action24 have been protecting Irish homes and businesses for over 40 years. We are the most trusted security company in Ireland with the best customer satisfaction rate as seen by our reviews... Banner Image

Promotions

Action24 Referral Reward

Written by the company

€30 One4all Digital Gift Card
As an Action24 customer, you can benefit from our referral reward. How to do it? YOU SPREAD THE WORD. Recommend Action24 to friends & family. Ensure they mention your name when they contact us. WE SPREAD THE REWARD. When the referred person has their new Action24 Alarm System booked & installed, we will send you a digital €30 One4all gift card. REPEAT 😉 You can refer as many people as you like. When referred people sign up, you will receive the referral reward every time!

24/7 Monitoring

Instant Response

Instant Response
We are here 24/7/365. Offering complete protection for you and your family. We instantly respond when your alarm activates and notify you & nominated keyholders. Action24 have immediate access to Gardaí, Fire and Ambulance services in the case of an emergency. Premises monitored by Action24 are registered on the Garda Pulse System. You will get a notification from your smart device via our app followed by a phone call from our Alarm Receiving Center. Unlimited standard service calls during normal business hours Monday to Friday. Full warranty and free replacement of system parts. Battery replacement included.

Contact info

Smart Alarm System from €49

Get the most advanced security system on the market.

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,230)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very neat installation.

Just had our alarm installed by Malcom. Went out of his way to get a very neat installation. Even used old cabling which previous company would not do. Honestly could not be happier. Exceeded expectations.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Malcolm did a great job for…

Malcolm did a great job for installation, was very professional and helpful he installed everything and checked they are working after that he shared all the needed details

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The house alarm installation was quick, professional, and very tidy. Everything was explained clearly, including how to use the system and app controls. The installer arrived on time, worked efficiently, and made sure everything was fully tested before leaving. I feel much more secure in my home now. Highly recommend for anyone looking for a reliable and professional alarm installation service.
Malcolm was very professional, efficient and friendly.
5 *****.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and smooth process

Action24 provided an excellent service throughout. Bradley made the process easy and clearly explained everything from start to finish.
Graham carried out the installation professionally, and the team later returned to remove an old Yale box at our request. Communication was clear throughout, and all work was completed efficiently and to a high standard. I would happily recommend Action24.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I have been dealing with this company for over 3 years now and had no hesitation in getting them for another property. They keep you updated when they organise a installation date on the time that they will arrive. Advise on the best setup for your premises and the monitoring is faultless with them contacting you straight away if there is an activation. Malcolm was the installer in question on the day and did a great job.

11 May 2026
Rated 5 out of 5 stars

3rd Alarm Fitting

Malcolm fitted our alarm & I only wish all engineers were as good. He was friendly, courteous & professional, arrived when he said he would & worked extremely hard to fit the alarm as recommended. His work was neat & he explained everything he was doing as he went along. I could not recommend Action 24 highly enough, this is the 3rd alarm they have fitted within our family. What a great Irish company with fantastic employees, thank you Malcolm & thank you once again Action 24.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Alarm24 - reliable alarm installation company

I received a prompt response to my initial enquiry, and Bradley maintained excellent communication throughout—answering my questions and explaining the service in clear detail.
He then arranged the alarm system installation at very short notice and promptly emailed all the necessary documentation.
Alex, the installer, arrived on time and carried out the installation of the wireless system in a highly professional manner. Before starting, he confirmed that I was happy with his proposed layout and equipment locations. Once the installation was complete, he took the time to explain how everything worked and what to do in the event of an alarm activation, ensuring I was fully comfortable before he left.
I also appreciated that there was no attempt to upsell. I was given straightforward advice—“This is what you need and this is what we’ll install.” Although additional sensors were available, I was reassured they would not add value in my case.
I never felt rushed and came away confident that Alarm24 are both knowledgeable and professional. One month on, the system has performed flawlessly, so I have no hesitation in awarding five stars.

3 April 2026
Unprompted review
Rated 3 out of 5 stars

Exorbitant price for 10 minutes work

The service was provided in an efficient manner. However, the price charged was exorbitant for 5-10 minutes work. We were told that the work would be performed some time between 8.00 and 12.00, but it was 1.30 when the staff member arrived.

23 April 2026
Action24 logo

Reply from Action24

Thanks for your feedback - I’m glad the service was efficient.

I understand the price can feel high relative to the time on site, but it reflects the call-out, expertise, and having the issue resolved properly. The cost was agreed in advance, though I appreciate your perspective.

Apologies as well for arriving outside the original time window - that shouldn’t have happened.

Thanks again for highlighting this.

Rated 5 out of 5 stars

Malcom came to install our alarm and…

Malcom came to install our alarm and was terrific. He was very thorough went to great lengths to explain things and really went the extra mile. He made the experience A1. Would absolutely recommend Action24.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Everyone we dealt with in Action24

Everyone we dealt with in Action24, were so helpful. The upgrade was seamless.

19 April 2026
Action24 logo

Reply from Action24

Thanks so much for the super review Marie. We really appreciate this feedback and we value your custom. We are delighted you are happy with the system & service.

Rated 1 out of 5 stars

36 month contract - I was not told this

All was fine until I decided I was moving and asked to cancel contract.
I was then told it was a 36 month contract and the full amount of it was due if I cancelled.
I was told at installation that there was no problem cancelling. As I knew I was moving, I would not have signed up to a contract of this duration. Alan did not explain that or say these conditions.
I didn't sign any contract but beware. They are very nice when you are purchasing and installing but not so nice when you need to move on.

14 April 2026
Unprompted review
Action24 logo

Reply from Action24

Hi Evelyn,

We are fully transparent about our initial 36-month term. It is clearly outlined in both our quotations and the contract, which was signed by you prior to installation. For clarity, we have resent copies of these documents, which were originally provided to you before your installation.

Thank you.

Rated 5 out of 5 stars

Fantastic

From ordering to installation, everything went smoothly. Kieron installed our alarm system and the whole experience was excellent. He was professional, friendly, and explained everything clearly before finishing. The fitting was neat and efficient. Highly recommend!

20 February 2026
Unprompted review
Action24 logo

Reply from Action24

Thanks so much for the super review Fiona, we really appreciate all the feedback. We are delighted you are happy with the system and service.
It is our purpose to make people feel safer with excellent customer service and the best technology. Thank you for choosing Action24.

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