Acquire.com Reviews 212

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience of the website. However, some customers also noted issues with the escrow process, experiencing delays and requests for double-checking everything. A few other people also felt that the support team was unhelpful with specific technical issues, such as displaying metrics for e-commerce sellers, and expressed dissatisfaction with the lack of phone support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the reliable and friendly... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Website

Customers had positive experiences with the website. Many reviewers praised the platform's ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Acquire to buy and sell multiple companies. It's always easier than it should be. Over the last 9 years I've made small cap M&A my entire wealth building strategy and highly recommend (+ dep... See more

Company replied

Rated 5 out of 5 stars

Sold a business thorough Acquire on Jan 2025 for 6 figs, all went smooth, team responsive, helped with profile, pnl and other supporting documentation. But, fee was high, for value you get, it's no... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Harold for his support in onboarding the team onto the platform. He was very quick to resolve our questions and had the time to recommend solutions to our issues. His customer support s... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about Acquire.com! I’ve sold several small SaaS businesses on the site, and have absolutely been blown away by the quality of buyer leads, how easy the platfor... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Acquire.com is the best online marketplace to buy and sell SaaS startups. Join 500k+ SaaS entrepreneurs closing life-changing deals with the support of our innovative platform and world-class tech-enabled M&A expert services team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great marketplace to sell our company

Great marketplace to sell our company. Clean interface and tools to keep initial conversations on the platform until it made sense to connect directly. Glad to have found the right buyer. Shoutout to Allie, our Acquisition Success Manager, who answered all my questions and kept things moving forward.

12 February 2025
Unprompted review
Acquire.com logo

Reply from Acquire.com

Thanks, Trevor! We’re happy to hear the marketplace and tools worked well, and Allie will be delighted with the shoutout.

Rated 5 out of 5 stars

Really good buyer customer service from…

Really good buyer customer service from Harold today, ensuring I understood the reasons for needing to subscribe to a higher tier, and how the upgrade payment and situation at the end of the 12m would work. I've also sat on the seller side of the platform, and although I didn't sell through Acquire.com (found a private buyer through my network instead), Ebony was excellent and I couldn't fault the process, reasonable fees, and communication and support.

18 February 2025
Unprompted review
Acquire.com logo

Reply from Acquire.com

Thanks so much for the thoughtful review, Stephen! Great to know Harold and Ebony could support you on both sides of the platform.

Rated 5 out of 5 stars

Just listed my company to sell it

Just listed my company to sell it. The process was so easy and I was impressed with the support I got. It has now been a couple of days and I already got buyers' interest that seem have the right buyer's profile for my company.
Highly recommend

18 February 2025
Unprompted review
Acquire.com logo

Reply from Acquire.com

Thank you for the review! Thrilled to hear listing was easy and that you’re already seeing strong buyer interest.

Rated 1 out of 5 stars

This website is a scam.

This website is a scam.
Not only they offer nothing of value, but they will keep quiet and charge you again and again each year.
If you fool enough to subscribe, make sure you cancel your card after.

17 February 2024
Unprompted review
Acquire.com logo

Reply from Acquire.com

Hey Alex, really sorry to hear about your experience. We appreciate your feedback and would love the opportunity to make things right. Unfortunately, we weren’t able to find any communication from you about canceling your account, but that’s on us—I take full responsibility as CEO.

If you’re open to it, we’d love to resolve this for you. Please reach out to andrew@acquire.com, and we’ll make sure it’s handled properly. Appreciate you giving us the chance to fix this.

Andrew Gazdecki
CEO at Acquire.com

Rated 5 out of 5 stars

10/10 Would recommend

These guys are pros at what they do.The Guided by Acquire team helped me navigate every step of the way as I sold my first startup.

Huge props to Ebony for getting us over the finish line with no problems.

You guys rock.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

It has been smooth sailing ever since I listed my startup for sale. Harold reached out to me with some recommendations to improve my listing and attract more potential buyers, which was very helpful, so shout-out to him.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

If you compare acquire with other…

If you compare acquire with other marketplaces it’s clean winner. Site is very clean and easy to use. But the best is probably a very helpful dedicated account manager that helped us to guide through whole process.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience!

Sasha-Kae has made the onboarding process very easy & smooth when listing my company. I'd highly advise companies to use Acquire.com if they decide to sell their company because their professionalism & support is outstanding. Highly recommended!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Super easy experience and would…

Super easy experience and would recommend to any entrepreneur with a micro business / side hustle that they are not sure what to do with next, but they know has some intrinsic value.

Will defo be using again for the next side hustle (which I am already working on...!)

31 October 2024
Unprompted review
Rated 5 out of 5 stars

A big shout-out to Ky for being…

A big shout-out to Ky for being incredibly helpful and responsive throughout the buyer sourcing and closing process. Selling a business can be a lengthy and complex journey, but the team at Acquire.com provided prompt assistance whenever needed. Their support made the process much smoother and more manageable.

3 January 2025
Rated 5 out of 5 stars

We bought our newsletter on Acquire…

We bought our newsletter on Acquire and, less than a year later, sold it in under a week on Acquire. We received double our asking price and sold it for 18 times the original purchase price.

The process was easy, and Robbie was very helpful throughout!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I've sold my newsletter super fast on…

I've sold my newsletter super fast on acquire.com. Got a lot of people interested but only a few serious prospects.

My experience has been nothing but top-notch.

Emily from Acquire was phenomenal in helping me with listing and promptly answered any questions.

100% recommend!

1 January 2025
Unprompted review

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