Acoustical Solutions Reviews 1,255

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in sound absorption and aesthetic appeal. The staff is frequently highlighted for their helpfulness, knowledge, and excellent customer service, making the purchasing process smooth and informative. Many people also appreciate the prompt and efficient delivery service. Though some people were dissatisfied with the product not working as advertised, others experienced issues with damaged items upon arrival, such as creased panels, damaged sealant tubes, or rolls with fork damage. A few customers also found the installation process challenging, particularly with ceiling applications, and noted that some panels arrived with crushed corners due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the excellent and awesome... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers highlight the efficiency and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more

Rated 5 out of 5 stars

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more

Rated 5 out of 5 stars

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more

Rated 5 out of 5 stars

The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more



Company details

  1. Acoustical Consultant
  2. Building Materials Store
  3. Business to Business Service
  4. Manufacturer

Written by the company

Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Shipping way too expensive

Needed to reorder product and the shipping was almost as much as the fabric….$47 for 3 yards.they could have taken off roll,put in a mailer and it would have been much cheaper

11 March 2024
Rated 5 out of 5 stars

Grateful :-)

First off, you guys were easy to reach and start the process of meeting my needs. David Watkinson was very polite and patient (first samples got lost in shipping) in helping me with my needs. David was a help and pleasure to work with.

7 February 2024
Rated 4 out of 5 stars

Panels Good, Mounting Hardware Not Precise

The panels themselves seem to have done what we wanted however the system to hang them was tedious and did not come with any tips. We had 7 panels that needed to be mounted level to each other but the "grab" hardware does not allow for precision even with a 4' level. If there is a good way to hang them in a line, it was not passed along.

9 January 2024
Rated 4 out of 5 stars

No complaints

Ordering is easy. Product ships quickly. Quality material My only issue is that shipping is quite expensive, but that's probably out of their control.

17 January 2024
Rated 5 out of 5 stars

Highly recommended

Knowledgeable and friendly staff. Easy to work with both on the phone and on the web. Also, when my acoustic panels arrived, they were perfect. In fact, they exceeded my expectations.

5 January 2024
Rated 5 out of 5 stars

Excellent service, quick turn-around.

When I called the company, I got a rapid response. The person I spoke to answered all my questions and gave suggestions that were helpful. Now that the product has arrived and been installed, I know we made the right choice in choosing Acoustical Solutions.

22 December 2023
Rated 3 out of 5 stars

Not as easy as advertised, but works great.

The process wasn't quite as straight forward and "plug and play" as the site made it seem. Nothing was cut to length and most the hardware was loose in the box. That being said, the door trim works great and dropped the noise level by around 20 dB on average. Even knowing some of the frustration and hassle that was unexpected, I would order it again.

19 December 2023

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