Acorn Estate Agents Reviews 

514
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were unhappy with their experience overall. Many people found the service and customer support to be poor, citing a lack of communication, slow responses, and a constant need to chase for updates. Reviewers frequently experienced unhelpful staff, a lack of accountability, and general incompetence in managing properties and sales. However, some customers also noted positive experiences with individual staff members who were described as helpful, friendly, and proactive. Conversely, a small portion of people felt that specific agents were rude, aggressive, or failed to take responsibility for their errors, leading to frustrating interactions.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers expressing frustration over poor... See more

Service

Consumers find service to be negative, with many reviewers describing it as unprofessional, manipulative, and... See more

Customer communications

Customers had negative experiences with contact, frequently citing poor communication from the outset and a... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over poor... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We bought a property from Acorn / Langford Russell in June 2025 but the internal and external communications are an absolute shambles. We used Nested to sell our house who were amazing, constantly kee... See more

Rated 4 out of 5 stars

Chris Rolfe was extremely helpful in our time renting with Acorn Group. In the circumstances Chris was under he was supportive and responsive. Thanks for your help Chris.

Rated 1 out of 5 stars

I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up—via email, voic... See more

Rated 1 out of 5 stars

I am a landlord who has had several properties with Acorn over the years and Acorn are, without question, the worst estate agents I have ever dealt with. Their incompetence has cost me... See more


Company details

  1. Real Estate Agency
  2. Real Estate Agents

Written by the company

The Acorn Group is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

514 reviews

5-star
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1-star

No recent history of asking for reviews

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2.7

All reviews

(514)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and updates.Very…

Great communication and updates.Very professional from start to finish

26 April 2023
Unprompted review
Acorn Estate Agents logo

Reply from Acorn Estate Agents

Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services

Rated 5 out of 5 stars

Great experience with Acorn Dulwich

Great experience with Acorn Dulwich. My flat was sold quickly following good marketing. The buyers solicitors dragged the sales process out but George was really on top of it - chasing them and prompting me when there were things we could try from sellers side to help move things along, drawing on experience and providing good advice. Would definitely use Acorn again!

12 April 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you, we appreciate the positive feedback. It means a lot. We are grateful for the recommendation. Best Wishes Karen Hedges Acorn Customer Services

Rated 5 out of 5 stars

Good selling experience

While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.

19 April 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Bhanu. We are pleased to hear that you have been satisfied with your experience . Best wishes Karen Hedges- Acorn Customer Services

Rated 5 out of 5 stars

Jade's very professional attitude and…

Jade's very professional attitude and feedback to any questions or problems that arose was both refreshing and reassuring.
Everything was followed through in a timely fashion and the service could not have been better

31 March 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. Best Wishes Acorn Customer Services

Rated 5 out of 5 stars

The Service we have received from the…fantastic

The Service we have received from the Acorn staff at the Strood office has been fantastic through out on our Sale and purchase of our new home.

so much so that we are using Acorn to Sell a late family members home, and again the staff at the Welling branch have been so helpful

6 April 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Georgina, that sort of feedback is so nice to hear! we are glad your experience was a positive one,Best Wishes Karen Hedges Acorn Customer Services

Rated 5 out of 5 stars

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through.

Amelia, who is a colleague of Katlyn was also very helpful.

I really do hope that their hard work is recognised by others. They are amazing.

3 April 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services

Rated 5 out of 5 stars

Louise was reassuring & helpful

Louise was reassuring & helpful throughout the whole process - couldn’t fault her at all! Thank you for everything, we feel really lucky to have moved in so quickly from putting in an offer.

24 March 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Ella, That is a great review for Louise at Acorn Bexleyheath, thank you for taking the time to post. Kind regards Karen Hedges-Acorn Customer Services

Rated 5 out of 5 stars

Acorn - Louise King ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had sold our house with another agency summer last year, that fell through after months of delays and messing around. We had met Acorn before and parents had recently sold with them with no issue, so we called and they agreed to take us. With the mortgage rates going crazy as we went to market so things were slow, then Christmas...even slower. January, they hit the ground running and arranged some viewings, we got an offer and things went from there. We needed a quick sale as our mortgage offer on our new house would expire and with the help of Louise we actually completed a week sooner than our deadline. It was tough and im sure Louise is pleased to see the back of me, but we are forever grateful to Acorn and Louise for all your efforts and hard work! Will use Acorn again and will recommend to everyone!

24 March 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you so much Stacey for a lovely review. We really appreciate the recommendation. Best wishes Karen Hedges

Rated 5 out of 5 stars

Really helpful

Really helpful, professional and proactive. Well done to Richard, Max and the team at Catford.

20 March 2023
Unprompted review
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Reply from Acorn Estate Agents

Super ! Thank you David, we really appreciate a great review for our Catford Office. Best wishes, Karen Hedges Acorn Customer Services

Rated 4 out of 5 stars

We have had a tricky time with Acorn

We have had a tricky time with Acorn. We moved between branches after not being happy with the poor service and communication levels. However after moving we had a brilliant relationship with Harrison White in Dulwich. His communication was excellent and he kept us up to date with viewings and feedback. Finding someone you can trust is key when selling your home and we felt we had this with Harrison.

1 January 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you for your feedback. I am sorry there were difficulties at first but pleased that we were then able to offer the service we pride ourselves on and what you would expect from Acorn. Kind regards- Karen Hedges Acorn Customer Services

Rated 5 out of 5 stars

Fantastic first time buyer experience!

We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.

23 February 2023
Unprompted review
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Reply from Acorn Estate Agents

That's brilliant Colin, thanks so much for a great review. Glad you were happy! Kind regards- Karen Hedges- Acorn Customer Services

Rated 5 out of 5 stars

Very pleased with the service received…

Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

27 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Neil, that's a super review for Charlie, Leon and the team at Grove Park. Karen Hedges Acorn Customer Services

Rated 1 out of 5 stars

Unprofessional

I just wanted to let people know that Acorn in blackfen are very unprofessional!! Based on my personal experience with them. What they say and do are two different things. I told them not to value my property because it was going through court that they wasn't picked from the list which the solicitors and judge had arranged. I told two different people the manager and a lady that work there the same thing. They said not a problem we don't want to waste our time on a free valuation. We will cancel the appointment that my ex husband had made bearing in mind I live in this house.. What happens they did a valuation from the outside of my house even though they was told not to and said to me that they wont and its been cancelled.. please do not trust them they are liers.. because of their wrong choices they made. Me and my daughter may cost us losing our home.. very unprofessional

13 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Dear Emma. As I my colleague has explained to you at length, your ex instructed us to provide him with a valuation. Irrespective of whether you wanted this or not, we were instructed by him, not you and so we could not cancel his instructions. We did advise him that you refused access to the property you occupy and so he requested we provided him with a desk-top valuation instead. We have done nothing wrong and so would be grateful if you remove the libellous comments in your review. Thank you. Andrew Roberts - Customer Relations Manager

Rated 5 out of 5 stars

Perfect from start to finish

Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!

17 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you Calvin, that is such a brilliant review for Mark and the team, we are delighted that you were happy with the service your received ! Kind Regards- Karen Hedges - Acorn Customer Services

Rated 5 out of 5 stars

Best estate agents

Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had

17 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services

Rated 5 out of 5 stars

Mark was amazing

Mark was amazing
Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information
Great work
Thank you!

16 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services

Rated 4 out of 5 stars

I had three estate agents who all gave…

I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

7 February 2023
Unprompted review
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Reply from Acorn Estate Agents

Thank you for your kind review of our Dartford Office. We would love to know if there is anything we can do to make this a 5 Star! Kind regards Karen Hedges- Acorn Customer Services

Rated 5 out of 5 stars

Very helpful with everything

Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering all
The questions a first time buyer had.

3 February 2023
Unprompted review
Acorn Estate Agents logo

Reply from Acorn Estate Agents

Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services

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