Spoke with a guy called Ben who was amazing tbh i was stressing over multiple bills and he put them all into one affordable payment .Very friendly and helpful and that helps when your worried about mo... See more
Company replied
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Review summary
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I have good communication with Zora customer service representative she answered my  which made me to give a five star they understand they will not mail any money for me. I know my right and I kn... See more
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I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full... See more
Company replied
Had a letter arrive from aci for a historic debt i didnt know about as someone else had spent the money without my knowledge. Spoke to Candis? Who went above and beyond. Actually listened to the situa... See more
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Company details
Written by the company
ACI is a specialist debt resolution agency. Our purpose is to help you resolve your debts by providing flexible and tailored repayment solutions that enable you to reach financial freedom. https://www.aciuk.co.uk/contact-us
Contact info
10 Whitehills Business Park, Whitehills Drive, FY4 5LW, Blackpool, United Kingdom
- 01253 531 528
- info@aciuk.co.uk
- aciuk.co.uk
4.3
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Alieu was very helpful and understood…
Alieu was very helpful and understood my needs and things have now got resolved and I now on my way to getting my debt closed.
Reference 1652945
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi there, thank you for your feedback. It’s great to hear Alieu supported you in a way that met your needs and helped move things forward towards resolving your balance ~ MD
Worst company ever.
I have been issued a default by perch (part of ACI) and I have no idea why- I have had no explanation. I don’t even know why I have this default- I don’t owe any money and ACI, it seems, don’t know anything. I am trying to get a mortgage and given the current climate, and ACI doing this, it has now been withdrawn. All I want is a proper explanation and for the default to be removed (I’m no expert here but I’m assuming I should have had a default letter- which I didn’t).Total laziness and inability.
So thank you ACI, I am now in an impossible situation and coupled with shoddy customer service and unknowledgeable staff, I have been exploited to a situation which it seems will never be resolved. You are messing with peoples livelihood- and I disgusted at the manor (and the lies) in which this has been dealt with.
Lastly, I have now had to set up a payment plan, on something that I know nothing about only because your staff want the account settled. I don’t see why I should have to pay for something that I know nothing about. Makes no sense to me. Employment details were all wrong, phone number hasn’t been in use in 2yrs, email address was correct, but I don’t have access to it anymore, as I closed it. Staff didn’t listen to a thing I was saying. She’s now sent an email confirming all payment plan info to an email address that I don’t have access to. What else am I supposed to do when staff don’t listen to me or what I’m saying.
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Heather, we are sorry to read your review and read about your experience. This is not the level of service we aim to offer. We want to get this resolved for you, so we have asked for a little more information via TrustPilot to identify the account you are referring to, as we cannot do this from your first name alone. Once we have this, we can investigate.
I have lots of issues and use an…
I have lots of issues and use an avoidance technique because i can’t deal with things but how AJ spoke with me was helpful . After my phone call i couldn’t stop crying …. Tears of relief
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Terri, thank you for sharing this with us - it’s really moving to hear how AJ took the time to support you in a way that helped ease things and brought such a strong sense of relief after your call. We’re so pleased you felt heard and supported when you needed it most. ~ AH
Nabil was so helpful with my experience…
Nabil was so helpful with my experience specially since the issue has been going on for a while he was helpful polite patient and went above and beyond for me and restored my faith in the ACI company
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Lewis, thank you for your kind feedback - it’s great to hear that Nabil stayed patient and committed in helping you through a long‑running issue and worked hard to rebuild your confidence in us. We’ll be sure to share your comments with him. ~ NS
I’ve just had a conversation over the…
I’ve just had a conversation over the phone today with an advisor and I felt he had huge empathy and we resolved my situation quickly and respectfully. Feel v relieved - thanks
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Cat, thank you for taking the time to share this - it’s great to hear our advisor showed real understanding on the call and handled everything promptly and with care. We’re really pleased you’re feeling reassured and that things were sorted smoothly. ~ NS
Spoke to Thomas today and he was…
Spoke to Thomas today and he was extremely helpful. Give that man a raise!
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Laura, thank you for taking the time to share your feedback. It’s great to hear Thomas made such a positive impression and gave you clear, supportive help when you needed it. ~ NS
Always willing to listen and help very…
Always willing to listen and help very nice people no judge ment
29 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Steven, thank you for your kind words. It’s great to hear the team took the time to understand your needs and offered support in a friendly, judgement-free way. ~ MH
Ben made me feel so uncomfortable and…
Ben made me feel so uncomfortable and didn't give me any payment options nust expected me to pull out £150 out of my benefits when I've got 3 children and a house to run.
25 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Paige, thank you for your review, we are sorry to read it. We have escalated this to our senior team, who will review your conversation with Ben on Thursday. Once this has been reviewed, we may be in touch to discuss options with you. ~ MD
Spoke with isabella today
Spoke with isabella today . Very helpful .polite and friendly
Was easy to use them and fast to process my payment
Very pleased
27 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Skye, thank you for taking the time to share this. It’s great to hear Isabella looked after you so well and made everything straightforward, with a smooth and speedy payment process. ~ NS
He was very polite & a real help too me…
He was very polite & a real help too me manny thanks Deen & team
26 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Charmaine, thank you for your kind words - we’re really pleased Deen and the team made you feel supported and treated you with care throughout. It’s great to hear their friendly and helpful approach made a difference. ~ TH
Reply from ACI UK Ltd
Hi, thank you for your feedback - we’re pleased John took the time to understand your situation and provide helpful support. It’s great to hear you felt listened to and well looked after. ~ NS
Great service
Great service, no messing around get on with the job in hand very polite and courteous thank you
26 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Diane, thank you for your review - we’re glad the team handled everything efficiently and with a courteous approach throughout. It’s great to know the service felt straightforward and well managed. ~ MH
I spoke to Matthew this morning and…
I spoke to Matthew this morning and what a lovely guy . Being a South African currently living in England it was lovely to hear a South African accent . Matthew handled the call really well and made me feel at ease .
Thanks for that .
25 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Chevonne, thank you for taking the time to share your experience - we’re so pleased Matthew helped you feel comfortable and supported, and that the connection through a familiar accent made the conversation even more enjoyable. It’s great to hear he handled everything so well for you. ~ TH
Rang today to change DD Deen was very…
Rang today to change DD Deen was very helpful and understanding
Thank you Deen
25 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi, thank you for taking the time to share your feedback - it’s great to hear Deen took the time to understand your request and made changing your Direct Debit straightforward. We’re really pleased everything was handled smoothly for you. ~ MH
FRAUDULENT STAY AWAY
FRAUDULENT STAY AWAY, THEY ASK FOR DEBT THAT DOESN'T EVEN BELONG TO YOU OR FOR ADDRESSES YOU HAVE NOT EVEN LIVED AT. PLEASE DO NOT GIVE THEM ANY PERSONAL INFORMATION.
29 June 2025
Unprompted review
Reply from ACI UK Ltd
Hello MP - we can help and dispute the debt that has been passed to us on your behalf. It could be that the Credit Reference Agencies used to link names/addresses have provided us with some information that needs further investigation.
Contacting us to explain does not deem you to be liable for any account. That is really important to know.
We've asked for more information via Trustpilot so we can identify the account and investigate. We'd be grateful if you could provide this - thank you.
BULLY'S
Not sure if possible to leave less than 1 star. This company has been hounding me for about a year for accounts linked to an address that I've never even lived at. I provided tenancy agreements to show where I was living during the time the debts were accrued but I was ignored and chased. Threats to visit my home, I've reported to Action Fraud and they still persist. STAY WELL AWAY!!!
25 June 2025
Unprompted review
Reply from ACI UK Ltd
Hello Mat - we are sorry to read your review and read about your experience. We want to get this resolved for you, so we have asked for a little more information via TrustPilot to identify the account you are referring to. Once we have this, we can investigate.
Thank you.
Yes Hannah was very helpful today at…
Yes Hannah was very helpful today at ACI the situation was sorted with first class customer care thank you very much Hannah
25 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Xander, thank you for your feedback - it’s great to hear Hannah made such a positive difference and handled everything smoothly for you with such high standards of care. We really appreciate you taking the time to share your experience with us. ~ AH
Good Customer Service My Inquiry was…
Good Customer Service My Inquiry was dealt with care. My Advisor was very helpful solving my problem out.
24 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Shahinoor, thank you for your review - it’s great to hear your advisor handled your enquiry with care and took the time to work through a solution with you. We’re pleased we could help get things sorted smoothly. ~ MH
I been so frightened...
I been so frightened to speak to any firms when I found myself having problems making payments. Things have changed and things aren't complicated anymore which meant I was able to call and pay in full but the process was pretty painless and Billy was very helpful.
23 June 2026
Unprompted review
Reply from ACI UK Ltd
Good morning GSM, thank you for your feedback - it’s really encouraging to hear you felt more confident reaching out and that everything was straightforward once you did. I’m glad Billy helped make settling things simple and put you at ease. ~ TH
Had a Very good conversation with the…
Had a Very good conversation with the helper
Raheem
Assured me of any worries and was extremely helpful.within 15 mins a affordable plan at minimal price was sorted
Great Help
23 June 2026
Unprompted review
Reply from ACI UK Ltd
Hi Jahheim, thank you for sharing your experience with us. It’s great to hear Raheem helped put your mind at ease and quickly arranged a suitable plan that worked for you at a good cost. We really appreciate your feedback.
~ MH
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