Made an error in my order, send an email, got an immediate response with a fix. That's all one can ask for.
Company replied
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See what reviewers are saying
In the website, it said the product was available and two weeks later I get an email that it will take longer and that I will be informed when they start with the delivery. On top of that, I get thi... See more
Whenever I order something and am then asked to provide a review, I don't. You can't review something straight away; things go wrong and that's when you really find out how a company works... When I o... See more
I bought these for my daughter and family in Belgium. I have not actually seen them in person yet but they tell me they really love them!
Company details
Written by the company
Wil je jouw interieur of project die stralende afwerking geven met design verlichting? Kom je licht opsteken bij ACE Lighting! 💡 Ontdek al onze lampen van topdesigners en creëer een exclusieve look in huis. Met meer dan 35 jaar ervaring geven onze experts je graag lichtadvies op maat in onze winkels te Antwerpen, via mail, telefoon of chat. 📏 Shop bovendien gemakkelijk online en geniet van gratis en snelle levering.
Contact info
Kammenstraat 78, 2000, Antwerpen, Belgium
- 032252778
- info@acelight.be
- acelight.be
4.5
Excellent
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect hele mooie kwaliteit!
15 September 2021
Unprompted review
Great service
Great service, good products, good customer manners and quick response! Thank you!
27 July 2021
Top aan of en service!
4 May 2021
Recommended
Fast delivery. Parcel well secured. Tracking also ok.
Good choice of lighting. Good prices too.
2 May 2021
ACE Service and stunning lights
Whenever I order something and am then asked to provide a review, I don't. You can't review something straight away; things go wrong and that's when you really find out how a company works... When I ordered 2 Humble lamps from ACE at the beginning of December, only one came. I got in touch and was told it was the 'fault of the packing department' and they had now run out of stock, but that they'd be getting some more in and I'd be at the top of the list. I wasn't convinced, but I had my Humble lamp 10 days later. Unfortunately, whilst the Humble lamps gave beautiful lighting, neither of them recharged properly. Again I got in touch. I could into lots of detail, but I won't. All I will say is that the service was ACE and I now have one brand new Humble lamp and one in which the connection has been repaired. Both are beautiful, give gorgeous, ambient light - for a couple of weeks' worth of evenings. They recharge fully after 6 hours. Highly recommendable. Tim and Sofie were superb!
22 April 2021
Friendly and quick service, great quality
Friendly and quick service. Answered fast to questions I raised via email. Package came in a good shape.
28 February 2021
Easy and friendly
Ordered easily online, delivered as expected and were friendly and responsive.
26 February 2021
product in stock???!!
In the website, it said the product was available and two weeks later I get an email that it will take longer and that I will be informed when they start with the delivery.
On top of that, I get this review email without even getting the product!!
This is just being fooled.
22 February 2021
I have ordered something and have not…
I have ordered something and have not receive any information about delivery.
19 December 2020
I had such a great experience with ACE
I had such a great experience with ACE! They had the best price online and shipped my item sooner than expected.
19 November 2020
Excellent customer service
Fast replies to questions, very friendly and helpful! Very much recommended!
17 November 2020
Unprompted review
Webshop
Professional, quick and kind communication and service. I would recommend it and use it again.
17 August 2020
Unprompted review
Overall good
Overall good. Nevertheless, the tracking of the package was difficult as there was no detailed information about the last mile delivery performed by DHL
11 August 2020
Unprompted review
Best prices and free shipping
24 January 2020
Unprompted review
Good client service
Good client service, nice chat for informations, product quickly received.
29 October 2019
Unprompted review
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