I have recently visited Ace and Tate Leeds Store. The customer service experience is outstanding there. Particularly Alina and Rochelle helped me choosing the right frame as well as deciding which len... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Thoughtfully designed eyewear! Glasses from €145 and Sunglasses from €125.
Singel 258, 1016 AB , Amsterdam, Netherlands
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was really well treated in the Maastricht store,the attention given to to me was great and they were really patient with me as I was really undecided about what type of glasses suited me.

Reply from Ace & Tate
Always been super happy and grateful for the great service received in Maastricht at the Ace&Tate-shop. Especially cuz they truly help me in deciding on the model; what better fits me and giving me insight on how I come across depending on the glasses that I wear.
Very recommended! You won’t be disappointed!

Reply from Ace & Tate
In Maastricht they treated me very well and the glasses arrived on time. With email notifications, great! The staff was very kind, and Lucía was very attentive.

Reply from Ace & Tate
I visited the shop in Maastricht, and I have to say that the experience was great! I've been wearing glasses for as long as I can remember, but never have I found a place that worked as fast and effectively as that one. Furthermore, I was so happy with the treatment that I ended up buying two glasses, and I've been using them nonstop since then, the quality is top!

Reply from Ace & Tate
Great service at Ace&Taste Maastricht. I love my glasses 🤓

Reply from Ace & Tate
Great stylish glasses and perfect service

Reply from Ace & Tate
Great help from Megan and Ele with the decision on which glases i should get in Maastricht Ace&Tate!
Would recommend to others in a heart beat!

Reply from Ace & Tate
I had another amazing experience at this glasses store, especially at the Maastricht location. The staff are always incredibly kind, informative, and genuinely helpful when it comes to choosing the right frames. They really take the time to understand what suits you best. The optician is also wonderful. She's super professional, patient, and thorough.
I’ve been a returning customer for a while now and own more than five pairs of glasses from them, which says it all. I’m always happy with both the service and the quality of the frames, especially for the price. I honestly wouldn’t go anywhere else and will definitely keep coming back.

Reply from Ace & Tate
I had a great, all-rounder experience at the Maastricht store. The team there was very helpful in guiding through the process of choosing new frames for my glasses, explaining to me their policies in clear terms. My eyesight test was taken on time and very profesionally by Dr. Kiran, who was kind and informative throughout.

Reply from Ace & Tate
I visited the maastricht store to get new eye glasses as my eyesight had changed. The service was exceptional! The optician, Kiran, was very kind and answered all my questions with great patience. If you are picky about your glasses and want your eyesight to be checked thoroughly, I would highly recommend the maastricht store and the optician there!

Reply from Ace & Tate
Had a great experience at the Maastricht store! Everyone was very friendly. Kiran did a thorough eyesight exam and later helped choose the best glasses for me. When I went to pick them up, she even adjusted them so they would fit perfectly. The glasses are great quality too.

Reply from Ace & Tate
Really helpful and lovely staff in the Maastricht store, always happy to help and clearly know their stuff. I was helped with everything from choosing a style I was happy with to getting help with the right lenses for me. When I collected my glasses they even made sure the frames were comfy before I left. Will definitely return!

Reply from Ace & Tate
I’ve been a happy customer for years. Even before they opened physical stores and only sold glasses online, I became a fan. They haven’t disappointed since. Their B-corp certification and collabs with other B-corp companies (such as Ganni) adds a value for me other companies lack. Especially if they show you, you can get that and quality frames for reasonable prices. Plus when the store in my home town (Maastricht, NL) opened you can just stop by for anything. They’re very welcoming and always very honest in their advice and the information they provide you with about production processes or the right look for you :)

Reply from Ace & Tate
Very good service!
Friendly staff , helpfull.
All this in ace and Tate Maastricht.
Next glasses in this store again of course

Reply from Ace & Tate
Always a great experience with them. The store staff is super helpful, helped me decide the right frame and lens. The lady who did my eye test Kiran was excellent and very professional.
Love this company

Reply from Ace & Tate
Disgusting company that are charging interns to work for them. They should be ashamed, that is modern day slavery
Perfect experience! Very helpful and professional, high quality. Big thanks to Linda from the location at Pannekoekstraat 8 in Rotterdam!

Reply from Ace & Tate
Lovely friendly staff, offered to clean and tighten the screws in my glasses whilst I was waiting for my appointment. Also very helpful when choosing between frames and options. Comprehensive eye test, optician explained all the different parts.

Reply from Ace & Tate
I bought a pair of lovely sunglasses in the Brewer Street shop. A charming young chap called Finn served me. Such a lovely chap. Knew his stuff.

Reply from Ace & Tate
Friendly personnel, professional and good quality for a nice price

Reply from Ace & Tate
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.