Ace Packaging Reviews 61

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We placed a 4k order 5 months ago. It has not been delivered and (after many emails) I'm told it will never be delivered. Despite this fact Ace packaging has not refunded us and are now ignoring all e... See more

Rated 1 out of 5 stars

The worst experience imaginable - 10 months of delays - they aren't able to pay their manufacturers, who have held my stock hostage and demanding I pay all their outstanding bills of another £20k to g... See more

Rated 5 out of 5 stars

Ace packaging has been our packaging supplier since day one! They have always provided us high quality products and I can confidently say that the packaging provided has given us the luxuriou... See more

Rated 5 out of 5 stars

Ace Packaging provide top quality affordable products. Our Account manager is so easily accessible, will go out of his way to get us the best pricing and turnaround time, he is always quick to respond... See more

Company replied

Company details

  1. Packaging Company
  2. Commercial Printer
  3. Custom Label Printer
  4. Packaging Supply Store
  5. Screen Printer

Written by the company

Experts in Custom Retail & E-commerce Packaging. Based in Northern Ireland, we are uniquely positioned to serve both the Irish and UK markets. Products range from tissue paper, boxes, bags to tubes. Get in touch today for a free quote.


Contact info

3.4

Average

TrustScore 3.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

Really pleased with the service we received from James. Great communication and very happy our product.

Thanks!

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Ace Packaging provided branded goody…

Ace Packaging provided branded goody bags for us for a big fun run event last year. I have to say, James & Co were great to work with from the early design stage and right through to delivery. The bags arrived promptly, looked great and were excellent quality! Would def use Ace Packaging again. Highly recommend.

13 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ace Packaging

Excellent service from Ace Packaging. Prompt and helpful sorted us out with our custom tissue paper order. Very pleased with the final product! Will be using these guys again for our next orders!

2 August 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Service

5 Star Service. Order printed tissue paper and it arrive with 6 days, very happy with James's attention to detail and friendly nature.

Will order again soon. Thanks Team!

7 June 2022
Unprompted review
Rated 5 out of 5 stars

After contacting various companies

After contacting various companies, I came across ace packaging. My advisor was James and he has been amazing from start to finish. From helping me decide colours, materials as well as sizes, we found my perfect bag and it arrived today! Service has been excellent and no doubt I will use James again.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

James was really helpful from start to…

James was really helpful from start to finish and we’ve just taken delivery on our branded tissue paper, he also went further and designed some artwork for us, extremely responsive to queries and I would highly recommend him and Ace Packaging for all future needs.

George Director Xoni clothing limited

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Product Range & Reliability 10/10

Our experience with Ace Packaging began when we were reviewing our suppliers. Being a pharmaceutical, vitamin & supplement provider meant not only did we need a range of different products but a supplier who could provide our supply chain with the quality & reliability needed for our brand. I found the website easy to use, however, it was the fast responses & subsequent phone / zoom calls that really made the whole experience so much more personable. Definitely one less stress using Ace.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Ace service

Ace service. Ace people. Ace packaging

25 March 2022
Unprompted review
Ace Packaging logo

Reply from Ace Packaging

Hi Ross,

Thanks for the review! Glad you are happy with the cardboard tubes, we look forward to working with you again.

Kind Regards,
James

Rated 5 out of 5 stars

Amazing packaging and detail

Amazing packaging and detail. Very fast production and excellent customer service.

25 March 2022
Unprompted review
Ace Packaging logo

Reply from Ace Packaging

Hi Josh,

Thanks for the review. We are really happy with the outcome of your printed luxury bags. Speak soon!

Kind Regards,
Scott

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look