Accuris Hosting Reviews 16

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

16 reviews

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Rated 3 out of 5 stars

excellent, but only for hobbiests

As a Canadian, I prefer to host in Canada; I understand the laws here, I like to support Canadian businesses for my personal projects, and I would rather not give my $$$ to some faceless American big tech cloud provider. And Accuris ticks all of those boxes. The backups are a nice extra, but keep your own; don't overly trust them. The speed is excellent, you get and can use what you pay for, the control panel works fine, and I've never had issues with billing or provisioning.

HOWEVER! The company seems to be run more like a hobby than anything. When things break, they will be fixed...eventually. The automated VPS backup system sometimes just fails for days or weeks on end, with no explanation, before it suddenly starts working again. Sometimes there are periods of downtime, but the network status page is never updated, and nothing is ever communicated to customers. As I right this, we're in hour five of an outage, but the network status page claims everything is fine, and the last announcement is about maintenance in May 2023. Support tickets go unanswered, even during business hours. I assume because Accuris is a small company, and they're busy fixing the problem. But I've had to spend the entire afternoon communicating to my users that "Yes, it's down. No, I don't know why. No, I don't know when it will be back."

For a set of free, hobbyist projects, this is sort of vaguely acceptable. But if I was taking money in any way (even running a Patreon or asking for donations), I couldn't use Accuris. I certainly wouldn't trust them with an actual business.

Thankfully, these mystery downtimes only seem to happen once or twice a year. But when they do, don't expect an ETA when your service will be restored, or an update on the network status page, or a post-mortem, or...anything at all, really. I've been with Accuris long enough that I have faith it'll get fixed at some point, probably.

TL;DR: if, like me, you run servers for fun and to control your own data, and you don't like the tech monopolies, give Accuris a try. It's better than running a server in your basement (something I did for too many years). If your running a professional business, probably find somewhere else.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Accuris Hosting.
On June 5th, 2024, I found myself unable to log into my account, and my server was offline.
Despite reaching out immediately, I received no response.

On June 6th, 2024, Peter Potvin, responded, claiming my account was terminated due to impersonating a financial institution, which is completely false.
I resell VPS services. I was not notified of this action, and all my clients' servers were taken offline without any warning or proper investigation.

Even after clarifying the situation on the same day, I still received no further communication from their support team. As of June 10th, 2024, I have yet to get any response to my tickets.

Accuris Hosting's handling of this situation was utterly unprofessional. Their support is incompetent and unresponsive.
Deleting everything without proper notice and leaving clients stranded is unacceptable. I highly advise against using their services. Avoid Accuris Hosting at all costs!

5 June 2024
Unprompted review
Accuris Hosting logo

Reply from Accuris Hosting

Hello Jayson,

Our Acceptable Use Policy explicitly defines the following actions as Prohibited Use:

1. Phishing or engaging in identity theft
2. Infringing the intellectual property or other proprietary rights of others.

As a customer, you are required to, upon placing an order with us, agree to our Terms of Service which also includes our Acceptable Use Policy. As we had received multiple credible reports regarding the impersonation of a well-known financial institution, and that these reports were verified by our team, we reserve the right to suspend and/or terminate services/accounts as deemed necessary. As you had agreed to these policies upon sign-up, and due to the severity of the reports received, your account was terminated for non-compliance. You were also informed of this earlier today (June 10th/2024) via other review platforms as well as within your support ticket directly.

Rated 5 out of 5 stars

Absolutely thrilled with Accuris

Absolutely thrilled with Accuris! I've been using their VPS services for a while now, and I couldn't be happier. The performance is outstanding—my VM loads incredibly fast, and I've never experienced any downtime. Their customer support is top-notch, always responsive, and incredibly helpful whenever I have questions or need assistance. I know the owner personally, and it's clear that he truly cares about providing the best possible service. If you're looking for reliable, high-quality hosting, look no further than Accuris. Highly recommended!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

placed an order almost a week ago and…

placed an order almost a week ago and it's pending. no response from any support tickets. move on please.

26 May 2024
Accuris Hosting logo

Reply from Accuris Hosting

Hello Matt,

We are sorry to hear about the issues you have experienced. We received your ticket requesting a refund at 8:39am this morning, to which our team had processed the refund and replied at 9:04am which was less than 30 minutes after your initial contact. IPv6 address leasing is manually provisioned and is not subject to automatic deployment unlike our VPS services. In addition, your order was placed outside of the business hours stated on our website and in our Terms of Service which would add to the provisioning timeline.

We wish you the best in locating a new service provider.

Kind regards,
Accuris Hosting Management

Rated 1 out of 5 stars

The server I purchased has been dealing…

The server I purchased has been dealing with pending status for several days and sent support twice, but no one paid any attention to me, which made me very angry

19 April 2024
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Reply from Accuris Hosting

Hey Arvin,

We sincerely apologize for your experience so far. We understand that you found our service so far to not meet your expectations, and this is not our intentions.

The reason for delayed deployment was due to some unforeseen issues with our automated deployment process, which resulted in your order being caught in these issues. The issue has since been resolved, with your order deployed and the next renewal date updated to match the deployment date.

Please reach out if there is anything we can assist with, and we will strive to do our best to make things right for you :)

Kind regards,
Accuris Hosting Management

Rated 5 out of 5 stars

Elevating VPS Excellence to New Heights

Accuris Hosting has greatly surpassed my expectations as a VPS service provider, delivering exceptional uptime, blazing speed, and unparalleled customer support. I can confidently assert that their servers are not only exceptionally fast but also remarkably secure and dependable, ensuring my network remains consistently accessible and operates at peak performance. What truly impressed me was the seamless BGP setup process made effortless and trouble-free by Accuris Hosting's user-friendly interface and control panel. It simplified the entire configuration procedure. Whenever I encountered any obstacles, their customer support team promptly came to my aid. They possess extensive expertise, display utmost friendliness, and are available 24/7, ensuring all my concerns were addressed promptly. Without a doubt, I wholeheartedly recommend Accuris Hosting as the ultimate choice for those seeking a top-tier VPS provider. Their streamlined setup process and unwavering network support are unmatched.

16 September 2023
Unprompted review
Rated 5 out of 5 stars

pretty good service

it has pretty good server with perfect support.
i really like the feature that u can pay with several payment method especially crypto.
thanks for ur great services.

27 June 2023
Rated 5 out of 5 stars

Superb VPS Hosting

Accuris Hosting has truly exceeded my expectations as a VPS provider, delivering exceptional uptime, blazing-fast speed, and unparalleled customer support. I can confidently say that their servers are not only fast but also incredibly secure and reliable, ensuring my network is consistently available and performing at its peak. What truly impressed me was the seamless BGP setup process facilitated by Accuris Hosting's user-friendly interface and control panel. It made the entire configuration effortless and hassle-free. Whenever I encountered any hurdles, their customer support team promptly came to the rescue. They possess extensive knowledge, exhibit friendliness, and are available round the clock, ensuring all my concerns were addressed without delay. Without a doubt, I wholeheartedly endorse Accuris Hosting as the ultimate choice for those seeking a top-tier VPS provider. Their streamlined setup process and unwavering support for your network are unparalleled.

10 June 2023
Unprompted review
Accuris Hosting logo

Reply from Accuris Hosting

Hello Lee,

We are glad that we've exceeded your expectations as a VPS provider, and that our support team has been there for you when you needed it most.

We thank you for your endorsement, and look forward to your continued business.

Kind regards,
Accuris Hosting

Rated 5 out of 5 stars

Super friendly support!

I got a VPS from Accuris Hosting and tried to pay with my card but it failed because it was flagged for fraud, their support fixed it and even gave me a free BGP session for compensation! I recommend Accuris for hobbynets and network operators of any size!

22 April 2023
Unprompted review
Accuris Hosting logo

Reply from Accuris Hosting

Dear Ssmidge,

We greatly appreciate you taking the time to share your positive experience with Accuris Hosting. We apologize for any inconvenience you faced during the payment process, but we're glad that our support team was able to resolve the issue for you promptly.

As a token of our gratitude for your understanding, we were more than happy to offer you a free BGP session. We aim to provide exceptional service and support to all of our customers, and your satisfaction is our top priority.

Thank you for your recommendation and for considering Accuris Hosting suitable for hobbynets and network operators of any size. We look forward to continuing to serve your needs and provide you with the best VPS hosting experience possible.

Warm regards,
The Accuris Hosting Team

Rated 5 out of 5 stars

Accuris Hosting is an amazing host.

Accuris Hosting is definitely a hosting company that I would recommend to somebody looking for some affordable hosting with good performance and good uptime. I've held off on writing this review for a while so that I could just make sure that there were no issues, and I really am surprised. Whenever you go to a new hosting company now, they either shut down in a month or cheap out on everything, but that's not Accuris. Accuris has consistent uptime, fast support, and amazing speeds. I run multiple applications on my VM and do not experience any slowdowns or hiccups. I have daily backups, which is a really nice feature when you run databases on it.

TL;DR
Accuris Hosting is a 10/10 host that beats the market by a long shot. It's affordable, reliable, and quite speedy.

Thanks,
eraters

14 December 2022
Unprompted review
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Reply from Accuris Hosting

Dear eraters,

We are incredibly grateful for your comprehensive review and for taking the time to share your positive experience with Accuris Hosting. It's truly rewarding to know that our commitment to providing affordable, high-performance hosting with excellent uptime has met your expectations.

We appreciate your diligence in testing our services over time before sharing your feedback, and we're thrilled to hear that our consistent uptime, fast support, and amazing speeds have exceeded your expectations. It's great to know that you can run multiple applications on your VM without experiencing any issues and that our daily backup feature is valuable for your database needs.

Thank you once again for your enthusiastic recommendation and for rating Accuris Hosting as a 10/10 host. We will continue to strive for excellence in providing reliable, affordable, and speedy hosting services to you and all our customers.

Warm regards,
The Accuris Hosting Team

Rated 5 out of 5 stars

10/10

Peter provisioned everything really quick. Will recommend to anyone

28 February 2023
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Reply from Accuris Hosting

Dear Luka,

We are grateful for your concise and positive review, and we're glad to hear that Peter was able to provision your service quickly. Our team is committed to offering efficient and high-quality service, so it's great to see that our efforts have met your expectations.

Thank you for recommending Accuris Hosting to others. Your satisfaction and support are very important to us, and we will continue to work hard to maintain the level of service you have come to expect.

Warm regards,
The Accuris Hosting Team

Rated 5 out of 5 stars

Accuris has great support, speed, and latency

Choosing Accuris for my northern NA-North VM was a good choice. From the simplicity of his panel, to the automated and fast provisioning, Peter really has built a great platform. Additionally, his latency is really low to the NYC-metro (where I am based) and the speeds max out my residential pipe.

All around great host with an awesome owner.

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Accuris is #1

Peter from Accuris is #1, absolutely the nicest guy ever and will go way above and beyond to get the right stuff done for his clients.

3 January 2023
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