I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
Company replied
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Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
I got to ACHL purely by accident when I was calling my own insurance group. They immediately kept me at ease, and arranged a hire car for me so I could drive back from Manchester to London. The c... See more
Company replied
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
593 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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They take all the worry away.
They contacted me after the accident. As it wasn't my fault they passed me on to a company that is dealing with the replacement hire car and repairs. No loss of no claims or costing me my excess. Great experience.
28 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review. We're glad to have taken the worry away.
Accident Claim Helpline Team
Excellent experience very helpful and…
Excellent experience very helpful and very professional thank you
1 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Stephen for your excellent five star review. We're happy to see you appreciated the service.
Accident Claim Helpline Team
Very clear and fast reaction and…
Very clear and fast reaction and communication
2 June 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Gary for your great five star review. We're glad you appreciated the responsive service.
Accident Claim Helpline Team
After my accident I phoned…
After my accident I phoned churchill.com they took the details and passed me onto connexus. Within 2 days my car was taken away for repair and a hire car was delivered to me.
25 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to share your great five star review.
Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than Churchill. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Jamie for your great five star review. We're glad you appreciated the helpful service.
Accident Claim Helpline Team
Great experience
Great experience. Keeper upto date with everything and process of my claim.
11 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for your great five star review. We really appreciate it.
Accident Claim Helpline Team
After our issue,we rang about the…
After our issue,we rang about the accident everybody was so nice charming and couldn't help us enough. All situations went smoothly and everything was stress free.thanks to everybody
14 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Anna for sharing your great five star review. We're glad to have removed the stress for you.
Accident Claim Helpline Team
Accident claim helpline made things…
Accident claim helpline made things very straightforward and easy for me after the car accident I suffered. I had a hire car 2 hours after the accident which was amazing and kept me mobile. Thanks again.
14 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much John for your great five star review. We're glad to have made things so straightforward for you.
Accident Claim Helpline Team
Always excellent service
Always excellent service, and very quick to reply to any concerns
13 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to share your excellent five star review.
Accident Claim Helpline Team
Very quick and professional response
Very quick and professional response
made the whole process easy to understand .
14 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your great five star review. We're glad you appreciated the service.
Accident Claim Helpline Team
Quick service explained everything so…
Quick service explained everything so it was understandable Very polite
11 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you Susan for taking the time to leave your great five star review. We're glad you appreciated the quick polite service.
Accident Claim Helpline Team
Very impressed at support provided.
A car drove into the back of me at the weekend, which was quite a shock to say the least. I was at the roadside for a good 2 hours, with the Police, getting it all sorted. During this time, the other driver said he could not contact his insurers with it being a Sunday. I phoned my insurers in the evening, and was able to speak to somebody straight away. The several people I spoke to were brilliant, as I was still in shock, and they explained everything well to me. I had a courtesy car assigned to me 24 hours after the initial contact to my insurers. I have felt supported during the whole process, and I am very impressed. I also had a telephone call a couple of days after, to check how myself and my family are. From Robert Layton.P.S. I just want to add that I contacted Accident Claim Helpline through initial contact with my insurers.
10 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Robert for your great five star review. We're glad to have been able to help so quickly.
Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer. We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim. Once again, we really appreciate your kind words and your trust in us. If you need any further assistance, please don’t hesitate to get in touch!
The service i recieved was brilliant …
The service i recieved was brilliant couldnt have made it any easier thankyou. Very promt sevice withe everything
6 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thanks for the feedback Debra, we pride ourselves on providing the best service and we love to receive feedback like yours - thank you!
Accident Claim Helpline Team.
Perfect. Everything was explained in great…
Everything was explained in great detail and everyone was very helpful.
3 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thanks for taking the time to share your feedback with us Moira, we really appreciate it.
Accident Claim Helpline Team.
Amazing service !!
Amazing service !!! 5 stars !! Customer service and how quick it was all sorted was fab ..
8 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for the kind feedback Catherine - we truly appreciate it.
Accident Claim Helpline Team.
Excellent service very quick in sorting…
Excellent service very quick in sorting out a van with roof bars.
5 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us - we really appreciate it.
Accident Claim Helpline Team.
I have great experience with this…
I have great experience with this company
27 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for your kind feedback Alin, we really appreciate it.
Accident Claim Helpline Team.
Very easy and straightforward
Very easy and straightforward
Very professional and thorough
Spoke very kindly talked me through each step
Highly recommend
1 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Jane, we aim to provide a first class service to all our customers so we really appreciate you taking the time to share your experience with us.
Accident Claim Helpline Team.
Staff was very helpful and friendly…
Staff was very helpful and friendly Excellent customer service.
24 April 2026
Unprompted review
Reply from Accident Claim Helpline
Thanks for the feedback Susan, we aim to provide the very best service to our customers and we love to receive feedback like yours - thank you!
Accident Claim Helpline Team.
Great service
Great service, taken all the stress out of an already difficult time and matched the car to mine so I didnt feel any inconvenience
4 May 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us - we really appreciate it.
Accident Claim Helpline Team.
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