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Accessorize USA Reviews 290

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TrustScore 4 out of 5

4.2

Fashion Accessories Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them well-made and beautiful. Many people appreciate the versatility and design of items, noting they are often true to size and exactly as pictured online. The service is frequently described as excellent, with consumers highlighting the ease of ordering and the helpfulness of staff. However, some customers experienced issues with delivery services, particularly concerning next-day delivery options. There were instances where orders arrived later than expected or were not delivered at all, leading to frustration. A few other people also felt that some products, like sandals, had changed in sizing, or that certain clothing items were too sheer or low-cut.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers praise the quality, design, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and quick delivery,... See more

Quality

Users describe positive interactions with quality, frequently praising the good quality of clothing,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering... See more

Service

People report positive experiences with service. Many customers praise the fast, efficient, and excellent... See more

Based on these reviews

Rated 4 out of 5 stars

The shopping experience itself was flawless. The dress fit perfectly and I loved the material, however you would think in this day and age with women constantly bemoaning the lack of pockets in dresse... See more

Company replied

Rated 5 out of 5 stars

The shoulder bag is very versatile. It has the shorter double straps or the adjustable single wider strap which will be useful if the bag is heavy or I'm wearing it for a long time. It can be worn on... See more

Rated 5 out of 5 stars

Very quick delivery as promised, delighted with my bag as it exactly what I was looking for. Well made, good size and the double zip pockets and magnetic middle button close compartment are roomy enou... See more

Rated 5 out of 5 stars

Used the click and collect service, which was extremely quick. Bag is exactly as described on the website and will be perfect for summer holidays as will go with all outfits and plenty room for purse... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handbags Shop
  5. Jewelry Store
  6. Women's Clothing Store

Information provided by various external sources

New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.

Contact info

4.2

Great

TrustScore 4 out of 5

290 reviews

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Rated 1 out of 5 stars

Awful service

I ordered 3 items online and paid for them. The next day as I was going to collect them in store, I received an email to say two items were unavailable - despite still being on the website as available. I now won’t get my money back for 10 days. I’ll never use this company agsin

16 April 2026
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Reply from Accessorize USA

We regret that you had items unavailable after ordering online, and we know waiting for a refund is frustrating. We appreciate your feedback and will review our inventory system to prevent this issue from recurring.

Rated 5 out of 5 stars

Lovely quality little bag

Lovely quality little bag, large enough for purse, mobile and a few small items. Went to Eastbourne shop the following day to receive it well packaged. Gave it a spray of suede restorer and love wearing it with my denims

16 April 2026
Rated 2 out of 5 stars

My items have not arrived despite being…

My items have not arrived despite being told they have

12 April 2026
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Reply from Accessorize USA

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days and this does not include weekends or bank holidays.

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance. Accessorize

Rated 1 out of 5 stars

Perfect delivery

Perfect delivery. Within one minute of the package arriving your email of confirmation arrived. Well done your driver.

18 April 2026
Accessorize USA logo

Reply from Accessorize USA

We appreciate you taking the time to share your delivery experience with us. We're happy to hear that our driver provided such prompt and efficient service!

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