Access Box Storage Reviews 19

They forgot to cancel the direct debit, and took out a monthly fee on 17th of September after I picked up my boxes. I emailed them about it, and they said they refunded it, but it has been one and a half months and no refund. I emailed them again last week and still no reply.

I have payed for boxes to be delivered so I can pack them and they can be picked up for storage in a few days. However, I never received the boxes and none of my calls or emails are being answered. Extremely bad service and experience.

We paid for a service from Access Box Storage and have yet to receive it. Despite multiple attempts to follow up, we haven't received any communication or updates. Very disappointing experience and lack of customer support.

Driver was rude. Customer service is horrible the way they talk to customers. Cost 29 pounds just to return items. Driver was late and did not bring it to the flat even though requested. Do not store with them. The worst out of all.

The service was super nice - both the customer service / email team and the delivery team were friendly and helpful. I got all my boxes and items back in good shape and for a reasonable price.

Suggestion: give the possibility to select a narrower delivery window for an extra fee. I waited 5 hours until 2PM for the delivery of my returned things…

Box storage was affordable and the services like pickup & delivery were carried out on time as scheduled. Ian and Support Team has been very helpful with regards to queries and suggestions. Overall, a happy customer for the hassle-free experience from access box storage.

Bad service, expensive and unsystematic website. I have separated my order into two, and therefore have to pay extra £45 for the return delivery when the address is the same. The delivery guy and the access storage staff kept asking me the same basic questions when I have already emailed all the information.

Do not recommend at all!! The staff were very rude, everything is done randomly, the boxes i ordered were supposed to arrive one day earlier.. thankfully i was able to get a refund and choose another company.

I had an excellent experience with access box storage. Really easy to use account where you can book for them to drop off boxes, pick them up and then drop them off again when you need them. They've always been incredibly responsive, helpful and friendly when I emailed/called. Everyone I dealt with online and in-person were fantastic. I also found them really affordable.

Terrible customer service experience! Their attitude needs to be improved and the website wasn't straightforward at all. I'd suggest you to find another storage company as you won't expect any bothersome experience.

You will be charged even for things not stored.

I booked a storage for 5 boxes (25£) and a chair (10£).
They delivered empty boxes on time. My plans changed and I requested to cancel the pickup and was ok to pay for the empty boxes.
However they pointed me to big T&C document and said they cant refund anything. Not even £10 of chair for which no box was even delivered.

They are fooling public when they put on FAQ that you will be charged only for boxes stored.

Stay away.

Had a great experience with Access Box Storage. Boxes were dropped off and picked up within the 4 hour slot provided (though it's worth noting that they're not the exact dimensions stated on the website), and returned to me after 4 months in a very good condition. Had to contact customer service a couple of times and I received a reply very quickly. They were also cheaper than any of the alternative storage companies I looked at. Would recommend.

A few weeks ago I needed something from one of my boxes and the web site was being, let's say "not totally intuitive", so I emailed them and someone (Ian) called me and went totally out of his way to get me the thing i needed back to me.

It's the sort of service that just works so you don't usually notice the real people doing all the work, so many thanks to you and your team, and I am happy to recommend Access Box Storage to all!

I am very happy with the process of storage during collection and dropping off at the end of the time. The team were always helpful when I called or emailed with questions.

I've spoken with them twice on the phone to ask for some details about how the whole picking up and delivery process works and so far I've been unlucky to speak with two condescending, rude gentlemen, who wouldn't understand my simple questions and try to speak over me and interrupted. Let's see how the pick up, storage and delivery goes.

You didn't deliver 2 boxes and a clothes dryer which I have already paid for and I now have the hassle of calling you. I have called today and there is nobody who can help. I want a refund and I will go to the small claims Court if I have to.

Excellent experience so far. Great service, very helpful staff, Scott in particular was very patient. I had so many questions and doubts, and called several times, and every single time he did not seem bothered at all. Instead I could feel he was willing to solve the issues I encountered.
Also very reasonable prices compared to the service offered.
My only suggestion would be to reduce prices for redelivery(ex. flat rate) or at least include student discount. Also would be a good idea to charge starting from actual storage date and anyway at collection of boxes in order to avoid being refunded for boxes not used.Overall I would definitely recommend them.

I have used self storage before and came across this storage option, which is an amazing idea. Basically they drop off empty boxes, well sturdy plastic crates and collect my filled crates for FREE, incidentally not having to buy any boxes at all, then just request your crates back when your storage need is finished. They do have an option to store a number of other small household items and accessories but I didn't use that part of the service. I had to change my dates at short notice and Scott was really helpful and nothing seemed to be a problem. I would, and often do, highly recommend them as an alternative, much more flexible storage option than any other I have used before

So easy and simple to use! Cheapest option available and great help from staff! Definitely using them again!