Acbuy Reviews 936

Reply from Acbuy

Jan 11, 2026

Dear customer, thank you so much for your feedback, and we truly empathize with how you must be feeling. Regarding the issue you mentioned about the Counterfeit Postage, we'd like to explain that it might have stemmed from a problem during the final stage of transportation by the logistics provider. Currently, we are actively verifying the situation with them and negotiating a solution. We suggest that you could first contact our customer service team and provide your parcel number. Once we've determined the final resolution, we'll promptly inform you. Please rest assured that we are committed to offering you a reasonable solution. We deeply appreciate your trust in Acbuy.

Here is the customer service email for your convenience: mailto:Support@acbuy.com. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at any time.

Reply from Acbuy

Jan 8, 2026

Dear customers, we sincerely appreciate your feedback. We would like to explain that this occurs because: after the goods arrive at the warehouse, the warehouse staff will measure and weigh the items. Subsequently, when you submit your parcel, the system will estimate the parcel's volume and weight based on these data (including an allowance for the weight of packaging materials such as cardboard boxes). Therefore, the estimated shipping cost at the time of parcel submission may be slightly higher than the initial estimate provided before placing your order, when no item data was available. We hope this explanation helps you understand the situation.

Additionally, please note that the amount you pay at this stage is an estimated shipping cost. After you submit your parcel, our warehouse will proceed with the actual packaging, and the final shipping cost will be calculated based on the parcel's actual volume and weight (Tips: For some shipping routes, the chargeable weight is determined by the greater of the actual weight or the volumetric weight, which differs from the actual weight). If the estimated shipping cost you previously paid exceeds the actual shipping cost, we will refund the excess amount to you. Please rest assured in this regard.

Regarding the return and exchange you mentioned, once your items are stored in the warehouse, you can promptly attempt to submit the package for shipping. If you are dissatisfied with the shipping route or freight charges, or if you no longer wish to proceed with sending the items, you can independently apply for a return or exchange within 5 days. If the items have been stored for more than 5 days, you can contact your agent, who will also do their utmost to negotiate a return with the seller on your behalf. Since we act as purchasing agents rather than the actual sellers, the final outcome of any return or exchange is subject to the seller's decision. The Amazon platform you mentioned operates differently in handling returns and exchanges because it functions as the seller itself. However, if you receive any defective items through our platform, we have a professional after-sales team that will negotiate with the seller on your behalf regarding after-sales matters. Please trust Acbuy.

Acbuy is unwavering in its commitment to providing customers with an outstanding and delightful shopping experience. We sincerely hope that you can place your full trust in us. If you have any suggestions for optimizing the platform, we will, with an open and proactive attitude, carefully listen to and accept feedback from every customer.

Reply from Acbuy

Jan 5, 2026

Dear customers, we sincerely appreciate your feedback. We would like to explain that this occurs because: after the goods arrive at the warehouse, the warehouse staff will measure and weigh the items. Subsequently, when you submit your parcel, the system will estimate the parcel's volume and weight based on these data (including an allowance for the weight of packaging materials such as cardboard boxes). Therefore, the estimated shipping cost at the time of parcel submission may be slightly higher than the initial estimate provided before placing your order, when no item data was available. We hope this explanation helps you understand the situation.

Additionally, please note that the amount you pay at this stage is an estimated shipping cost. After you submit your parcel, our warehouse will proceed with the actual packaging, and the final shipping cost will be calculated based on the parcel's actual volume and weight (Tips: For some shipping routes, the chargeable weight is determined by the greater of the actual weight or the volumetric weight, which differs from the actual weight). If the estimated shipping cost you previously paid exceeds the actual shipping cost, we will refund the excess amount to you. Please rest assured in this regard.

If you have any questions or uncertainties about any rules or procedures during your shopping experience, please feel free to contact Acbuy's online customer service at any time. We will do our utmost to answer your questions and resolve any issues. Thank you for your understanding.

Reply from Acbuy

Jan 4, 2026

Dear customer, we fully understand how you feel and sincerely apologize for making you wait so long. Recently, due to various factors such as a major sales promotion, strikes by ground staff at airlines in some countries, and China's New Year's Day over the past two days, logistics and transportation on certain routes have indeed been affected to some extent. Our logistics colleagues are actively contacting the logistics providers to urge for updates. Since we do not have access to your package information, we cannot provide specific details about your package at this time. You can contact our online customer service or send an email to our customer service email address and provide your package number, and we will help you verify the status of your package as soon as possible. We genuinely look forward to you receiving your package soon.