Acas Reviews 758

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting that webinars are well-organized, informative, and easy to follow, providing practical and useful information. Many appreciate the clear, concise content and the engaging presentation style, often with real-life examples and interactive elements like polls and Q&A sessions. The website is also praised for being easy to navigate, and the pre-event communications are described as timely and helpful. However, some customers also noted issues with the staff and service, reporting unhelpful or rude advisors who did not provide clear advice or assistance. A few other people also felt that the website had technical problems, such as broken links or a lack of a 'save progress' feature for courses, leading to frustration and lost work.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the informative,... See more

Website

Clients share positive opinions on the website, particularly regarding the free webinars, which many... See more

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and professionalism of the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing disappointment and calling... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the webinar, pre- and post event communications very helpful and insightful. The content was well structured and the case studies help understand real lide situations. I also appreciated that... See more

Rated 5 out of 5 stars

I've attended a couple webinars put on by ACAS and they have all been fantastically run, organised and communicated. They use the best webinar software - Go To Webinar. They clearly state how they w... See more

Rated 5 out of 5 stars

I attended 'Mental Health at Work' on Thursday 16 October 2025. I found this course to be very insightful and I gained new knowledge which will further support my role as a Employee Relations S... See more

Rated 5 out of 5 stars

I signed up for ACAS in April 2025 and am happy with the resources available. attending this training is part of my job remit as well. both Sharron and Lucie were very good in sharing the lessons wi... See more


Company details

  1. Legal Services & Government

Written by the company

Workplace experts providing free impartial info & advice to employers & employees. Acas Helpline: 0300 123 1100.


Contact info

  • 11th floor, 14 Westfield Avenue, Stratford, London, E20 1HZ, London, United Kingdom

  • acas.org.uk

4.4

Excellent

TrustScore 4.5 out of 5

758 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Review on Managing Disciplinary Process Webinar

It was a pleasant experience for me. The presenter was clear, concise and provided a great insight into the topic. Delegates were were kept engaged with periodic questions to keep us involved and most of the questions in the chat box were all effectively answered. I would greatly recommend. Thank you

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Managing a fair disciplinary procedure

The disciplinary procedure webinar was highly informative and well-structured. It provided a clear overview of the steps involved in managing disciplinary issues, with useful examples that linked theory to real workplace scenarios. The explanations of both employee rights and employer responsibilities were balanced and easy to follow. I especially appreciated the emphasis on fairness, transparency, and documentation throughout the process. The session has increased my confidence in understanding how disciplinary procedures should be applied in practice.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Informative and well presented

The session was well organised and presented, and was concise and covered all areas of the topic with sufficient detail to allow participants to leave with a good level of knowledge on the subject.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Webinar

I attended the ACAS live webinar for managing fair disciplinary procedures. The session was well paced, full of examples and easy to follow. The information was clear and informative. The leads were knowledgeable and we had live chat with our questions being answered at the same time, which was a great addition.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

An Insightful Experience!

Content and delivery was great. Links, templates and the slides were provided. Answered all the questions which were useful to better understand the topic.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Well presented

Well presented, clear and concise. Relevant case studies but would have welcomed some with examples that fall outside of the norm

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent webinar

Excellent webinar - full of useful information, links and guidance and it was very useful to have ACAS advisors on hand to answer the many questions that came up during the session, some of which only occur when you delve into the detail.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

HR Manager

training structure, content valuable, case studies presented, handout, velocity set of intonation was good so also understandable for non Scottish people

28 August 2025
Unprompted review

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