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ACAP University College Reviews 

122
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers frequently mention that the academic staff, course advisors, and educators are exceptionally friendly, highly supportive, and genuinely eager to help individuals navigate their courses successfully. People also deeply appreciate the intuitive online student portal, very helpful orientation sessions, and the abundant resources that make returning to higher education smooth and easily manageable. Some reviewers were not happy with administrative issues, noting specific instances of unhelpful communication, unorganized staff members, and unexpected financial hurdles. A few consumers expressed clear frustration over unresponsive teachers, rude behavior, and communication difficulties experienced throughout their academic journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting dedicated course advisors and supportive... See more

User experience

Users describe positive interactions with user experience, highlighting how the advanced student portal is... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the friendly,... See more

Service

Reviewers mention positive feedback about service, expressing immense appreciation for the straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just started a grad diploma in counselling. So far ACAP has made the transition back into education quite simple - there’s lots of resources on hand and everyone seems exceptionally friendly a... See more

Company replied

Rated 4 out of 5 stars

It was a nice experience and good transition. Customer service responds as soon as the available. The tutors are friendly. They make learning space interactive and everyone's opinion is heard. What I... See more

Company replied

Rated 4 out of 5 stars

The professors are so friendly and supportive and they have the ability to make the students understand and learn from their peers in a meaningful and constructive manner. Courses are not only for stu... See more

Rated 4 out of 5 stars

I had an excellent experience with ACAP’s course advisor Pallawi. After missing my enrollment deadline by a week, she proactively followed up, helped me complete the process, and ensured I had all t... See more


Company details

  1. Educational Institution
  2. Private University

Written by the company

ACAP University College is a national leader in human-centred education, preparing students for purposeful careers where people and impact come first. Our applied learning approach blends theory with real-world practice, ensuring students build the confidence, capability and curiosity needed to thrive in the helping professions. For more than 40 years, ACAP has specialised in psychology, counselling, social work, criminology, leadership & management, law (PLT) and coaching. With five campuses across Australia, flexible online study options, and more than 30,000 graduates to date, we have a long-standing reputation for delivering accredited, career-focused learning across a range of industries. ACAP students learn by doing. They develop practical skills through industry-informed assessments, work-integrated learning, hands-on case studies, and direct guidance from educators who are active in their fields. This approach attracts students who are seeking meaningful, people-focused careers and who value learning that connects deeply with real-world practice. Students choose ACAP for our extensive industry connections, strong sense of belonging and community, and commitment to employability. Our graduates enter the workforce career-ready and equipped to make a meaningful difference in the communities they serve. An ACAP student becomes more than a graduate of their chosen profession – they become a true people person. Someone who listens deeply, understands fully, and acts with purpose to create positive change


Contact info

3.9

Great

TrustScore 4 out of 5

122 reviews

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3.9

All reviews

(122)

27 reviews in the last 12 months

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Rated 2 out of 5 stars

ACAP must do better for students beyond the Eastern seaboard

The national footprint model is inequitable in terms of student experience, and I speak in terms of Master of Counselling and Psychotherapy. Smaller campuses do not always get the “advertised” teaching experience, such as in workshops.
The student placement (WIL) model is failing students terribly and requires to be addressed urgently. Placement is not only a capstone experience, it is a formative requirement and the current debacle is doing untolled brand damage to ACAP. PLEASE adequately staff the WIL teams, including at each of the state-based campuses. ACAP you MUST listen and take this situation seriously.

16 July 2025
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Reply from ACAP University College

Hi JG,
Thank you for your feedback. We understand how important placement is to the student experience and want to assure you our team is focused on strengthening the WIL model and support at every campus. Your comments have been shared with the team, and we’re committed to ensuring all students get the most from their placements.

Rated 1 out of 5 stars

Placement not on time

Placement not on time. Due to that had to go through unnecessary struggles.

16 July 2025
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Reply from ACAP University College

We’re sorry to hear about the difficulties you faced with placement timing. Our team is working hard to ensure the process supports all current and future students.

Rated 1 out of 5 stars

Poorest of the poor quality of education


This institution presents itself as a more affordable option for international students pursuing university-level studies. However, the perceived lower tuition fees do not necessarily translate into value for money due to significant concerns regarding the quality of education and student support.
While there are some competent educators within the faculty, there's a notable inconsistency in teaching quality. Several instructors are reported to be unprofessional and demonstrably lack the necessary knowledge in their fields, which significantly undermines the learning experience.
Of particular concern is the leadership within the student placement department, specifically in social work. The head of this area is described as exhibiting a lack of professional integrity, failing to embody the principles she teaches. This includes an apparent disregard for trauma-informed care and a tendency towards unprofessional conduct, such as using an aggressive tone and inappropriate language with students. The primary focus appears to be on maintaining the school's accreditation rather than fostering a supportive and enriching educational environment.
Furthermore, the school struggles to secure suitable student placements. Students report being coerced into accepting available placements, regardless of their relevance or alignment with their educational goals. This lack of choice and control leaves students feeling exploited and disempowered.
In conclusion, despite the seemingly lower tuition costs, the overall experience can be considered financially burdensome due to the substandard educational delivery and inadequate student support. The institution's failure to practice what it preaches and its perceived mistreatment of international students contribute to a mediocre and ultimately dissatisfying academic journey.

16 July 2025
Rated 2 out of 5 stars

Placement team’s

The placement team’s professionalism is unsatisfactory, and their conduct does not meet expectations.
There is a consistent lack of support in finding placements for students. Despite students’ proactive efforts to secure their placements, the team tends to reject these opportunities rather than assist or facilitate the process.
The placement team is often uncooperative and does not provide the necessary guidance or encouragement to students seeking placements.
We have paid huge money for the one placement, and they think it's a joke??????

18 July 2024
Rated 2 out of 5 stars

The time tabling in the masters degree…

The time tabling in the masters degree is atrocious. ACAP prided themselves prior to students choosing ACAP that each unit had multiple tutorial days and times to offer flexibility and inclusivity particularly for mature age masters students who likely had many other commitments besides study. This couldn’t be further from the truth. Mostly one single day and time is offered for each unit making it almost impossible to study and maintain other responsibilities such as work, parenting etc. Not really good enough.

18 July 2025
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Reply from ACAP University College

Thank you for sharing your feedback. We’re sorry to hear that timetabling hasn’t met your expectations. Flexibility is something we aim to provide, and we’ll share your comments with our team as we work to ensure the best scheduling options for students.

Rated 2 out of 5 stars

Improvements needed

While the content of the lectures is o great quality and reflects up to date practice.
there have been some areas for improvement identified.
Students from non English speaking backgrounds and new students appear to have not had online learning system explained
There is a desperate need for international student groups and the promotion of these groups
While Access Ability is highly promoted, the functionality o this group is lacking sadly. Many aspects of the website and content are not accessible
There is unfortunately, inconsistency with marking across the same subject depending on the tutor you get.
Intensives tutors are excellent. However student concerns about some academic staff are not addressed.

16 July 2025
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Reply from ACAP University College

Hi MD,
Thank you for your detailed feedback and for recognising the quality of our lecture content and intensive tutors. We’re sorry to hear about the challenges you’ve highlighted around accessibility, support for international students, and marking consistency. Your comments have been shared with our teams as we continue to improve the student experience.

Rated 3 out of 5 stars

I am a student in the master of clinical psychology practice (post registration)

I am a student in the master of clinical psychology practice course. Great lecturers! I found the staff to be very lovely and approachable. However, I found the marking assignment turn-around to be poor across all units. This is an area which requires further review. Moreover, the course could be improved by having two separate units- one unit could focus on adult diagnoses/interventions and the second unit could be child focused. This might be another way to organise the subject material. Overall, my rating is 3 stars out of 5.

17 July 2025
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Reply from ACAP University College

Hi Anon,
Thank you for your thoughtful feedback and for recognising our lecturers and staff. We appreciate your suggestions on course structure and assessment turnaround times. This input helps us improve the experience for future students.

Rated 3 out of 5 stars

Great teaching, not a great experience for Perth students

As a Perth student paying the same fees as those in other states, I am experiencing issues with workshops not being held. This affects my learning journey and disadvantages me when completing assignments, especially role-play videos that are meant to be done in workshop time with other students. I am having to outsource a lot. Even my placement was not implemented, and I ended up withdrawing. I will now have to find my own placement.

17 July 2025
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Reply from ACAP University College

Thank you for sharing your experience, Brooke. We’re sorry to hear about the challenges you’ve faced in Perth with workshops and placement support, this isn’t the experience we strive to deliver. Your feedback has been shared with our team, and we’re committed to improving support for all students.

Rated 4 out of 5 stars

Degree helped me land dream job!

Lecturers and Tutors specialists in their field of teaching. Approachable, empathetic and supportive. The combination of completing the degree and receiving the opportunity to do placement at ACAP Clinics, both fundamental to securing full time employment in my dream job.

18 July 2025
Rated 2 out of 5 stars

From Highly Recommend to disappointed

If someone had asked me a couple of years ago whether I would recommend studying at ACAP, I would have confidently said yes. Back then, I truly believed ACAP offered one of the best learning environments with high quality teaching, engaging learning styles, great resources, and knowledgeable, supportive lecturers. Unfortunately, I’ve noticed a clear decline in the quality of education and student support over time. The most concerning changes include the decreasing quality of some educators being hired, a growing sense that student feedback is being ignored, and a general lack of appreciation for the student experience. I no longer feel I can recommend ACAP to others based on how things are now. I genuinely hope this feedback is taken seriously and leads to meaningful improvements.

20 July 2025
Rated 5 out of 5 stars

Great experience for me so far…

Great experience for me so far (Graduate Certificate and Master's of Counselling and Psychotherapy). I also received a scholarship (academic excellence), which helped with the fees. Felt supported.

18 July 2025

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