AB Walker, Funeral Directors Reviews 1,274

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, care, and empathetic approach, making difficult times more manageable. The service provided is frequently highlighted as outstanding, with many people appreciating the efficiency and seamless handling of arrangements from initial contact through to completion. Reviewers also commend the excellent customer service and the smooth user experience, noting that the team is always supportive and attentive to individual needs. People consistently found the contact process to be very helpful and reassuring, with staff members going above and beyond to provide constructive advice and maintain constant communication. The overall sentiment indicates a high level of satisfaction with the company's ability to offer compassionate and professional support during sensitive periods.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being caring,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the compassionate,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support,... See more

Customer communications

Users describe positive interactions with contact. Customers consistently report that staff members are kind,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy,... See more

Based on these reviews

Rated 5 out of 5 stars

Where do we begin? From the start to our son Tom's final journey, to the end. The team at Walkers went above and beyond. From Bev Roberts (funeral Administrator) at Wokingham and Nicola Cleland (... See more

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Rated 5 out of 5 stars

Bev Roberts at AB Walker couldn't have been more helpful, it's not an easy thing to have to go through but Bev made it so much easier. She gave good constructive advice, organised everything as we w... See more

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Rated 5 out of 5 stars

We used Walkers for my late Mum’s funeral. Right from my first phone call to them, they were very helpful and reassuring. The first person we met was Katy at the Woodley office. She was very kind and... See more

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Rated 5 out of 5 stars

From our first contact when entrusting Dad into your care the empathy, caring and organising was outstanding. We couldn't have been better looked after by Anna from the start to the final resting day... See more

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Rated 3 out of 5 stars

Had to chase a lot of things Emailed re requirements for ashes requesting they were put in a daffodil scatter tube. But when I collected them they were in a standard box. Due to timing and needing to... See more

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Rated 5 out of 5 stars

Jordan at the Bracknell branch was our contact throughout the entire process. She was so professional and very attentive, knowledgeable and caring. We felt very supported and nothing was too much trou... See more

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Rated 5 out of 5 stars

Everyone at AB Walkers were lovely, we never felt rushed, always felt supported. This was so appreciated by myself and my family. Our main point of contact was Melanie and she couldn’t have been nicer... See more

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Rated 5 out of 5 stars

The service you need at a difficult time. Our family have always used AB Walker. Excellent service from start to finish. Staff are so empathetic, efficient, there where when you need support from them... See more

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Rated 5 out of 5 stars

Walkers were respectful, kind and helpful in every aspect of arranging my husband's funeral. Nothing was too much trouble. Clare was very good at organising everything. Everyone we had contact with w... See more

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Rated 5 out of 5 stars

Every single member of the Walker's team were so professional and caring. They made the horrible process of arranging my husband's funeral easier and took as much pressure from me as they could. From... See more

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Rated 5 out of 5 stars

Walkers took such wonderful care in planning my wife's funeral. Francesca in particular went above and beyond in helping with everything at such a stressful time. Nothing was ever too much trouble.

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Rated 5 out of 5 stars

When mum died we found AB Walker to be very professional in dealing with all aspects of her funeral. Special mention to Beverley and Clare in helping with all the arrangements and also to James, who... See more

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Rated 5 out of 5 stars

Fantastic, caring, thoughtful and efficient service from AB Walker. Nothing was too much trouble whilst helping to organise my father’s funeral. This made a big difference in what was a very upsetting... See more

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Rated 5 out of 5 stars

Jordan and her colleagues were the kindest, most caring people you could ask to meet at the saddest time of your life. Jordan made the process of arranging my dad's funeral bearable when I thought it... See more

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Rated 5 out of 5 stars

AB Walker looked after my dad and his funeral in December 2025. The staff we dealt with were caring and compassionate whilst guiding us seamlessly through what is an extremely emotional process and ti... See more

Rated 5 out of 5 stars

A very big thank you to Sue Currie at A B Walker for organising our family’s memorial jewellery. Sue went above and beyond to ensure our ash pendants were with us for Christmas. I happily recommend... See more

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Rated 5 out of 5 stars

Having lost my lovely Mum in june 25, AB Walker in woodley acted promptly to start the process and kept in touch throughout. Great support and understanding in tough times. Katy was fantastic and i... See more

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Rated 5 out of 5 stars

Emily from AB Walker couldn't have been more helpful and sympathetic if she wanted to. Nothing was to much trouble. Emily helped and guided us through one of the most difficult times in our lives,... See more

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Rated 5 out of 5 stars

Emily and Jordan were just exceptional with their help and compassion looking after the family when I lost my Mum. Nothing was to much trouble and they made the whole process just a little bit more be... See more

Rated 5 out of 5 stars

Becky Spiller at the Tilehurst Branch made a very difficult time for my sister and my self that little bit easier. She was so patient and understanding from the start to finish. The day of our fathe... See more

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Rated 4 out of 5 stars

Kate Curran could not have done more for us at this difficult time. She gently and professionally talked us through with understanding and respect for ours and my late husband’s wishes. We have alrea... See more

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Rated 4 out of 5 stars

good service/ good care of the departed and too .great care of setting up the serviced laying to rest after.

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Rated 5 out of 5 stars

I used AB Walker for both my parents’ funerals. I can’t recommend highly enough. Emily & Jordan in the Binfield office were attentive, helpful, understanding, patient & kind … I could go on! Both fune... See more

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Rated 5 out of 5 stars

Absolutely fantastic company to go through for a cremation. They looked after my dad with love and care. They were brilliant with me, helped me through everything and always around when any questions... See more

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Rated 5 out of 5 stars

Just what I needed at the most difficult of times! Everyone I dealt with was compassionate, understanding and so respectful. Jess was very helpful in matters that I wasn’t even aware you would deal w... See more

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Rated 5 out of 5 stars

AB Walker had been recommended to us by a friend. We had a discussion with Natalie before my husband died. She was helpful kind and understanding. When my husband died my contact to organise the Funer... See more

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Rated 5 out of 5 stars

Very caring and committed staff. From the receptionist to the organisers / administrators and coffins bearers / drivers. All very professional and caring. I know they do this every day but they still... See more

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Rated 5 out of 5 stars

Exceptional service from the moment i spoke to them. They were able to reassure us at every stage to ensure Mum was looked after as we made preparations for the funeral. They were able to advise, coun... See more

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Rated 5 out of 5 stars

The personal care and sensitivity shown by Laura at AB Walker Henley was so appreciated by all my family. She so thoughtfully and patiently guided us through the whole journey we shall be forever sinc... See more

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Rated 5 out of 5 stars

We were meet with kindness and gentleness and understanding when we went to sort out funeral arrangements for my mum Bev sorted out everything for me and phoned often to check on how we were doing... See more

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Rated 5 out of 5 stars

From the moment we called A B Walker to then stepping inside, they were nothing but professional, compassionate and empathetic. They truly do an amazing job. They went through all of the details in... See more

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Rated 5 out of 5 stars

Bev in Wokingham was both sympathetic and friendly and made some lovely suggestions which we hadn’t thought of. She was very patient as 5 of us discussed various options. The whole thing was carried o... See more

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Rated 5 out of 5 stars

Could not have asked for a more sensitive and supportive experience during our bereavement. Caring, professional and transparent. Clare was very helpful and so easy to work with. The team who collecte... See more

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Rated 5 out of 5 stars

I was recommended to use A.B. Walker by my nieces as they were very pleased with the service they received for their Mothers' funeral. I used the Tilehurst branch where the manager Francesca di... See more

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Rated 5 out of 5 stars

This was one of the hardest times in our lives, losing mum. Your team from start till after the funeral, were kind, caring, considerate and compassionate, particularly Katherine Keegan, who I will nev... See more

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Rated 5 out of 5 stars

The whole process from initial visit to your offices to arranging the funeral and the cremation itself was handled with respect, politeness, courtesy, professionalism and efficiency. The whole team we... See more

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Rated 5 out of 5 stars

We found AB Walker to be superb when we used them for my mother's funeral in March. Jordan and Emily had excellent attention to detail, they were compassionate and helpful. The wider team did and exce... See more

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Rated 5 out of 5 stars

My ex husband passed away we as a family wanted ABwalker to deal with the funeral. How amazing they was Rachel foy at thatcham was amazing even before my ex husband was in her care. Rachel supported u... See more

Rated 5 out of 5 stars

Experience with AB walker has been faultless from day one. Emma Francesca and the team helped my family and I to manage our grief. They showed empathy and kindness through all the different processes... See more

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Rated 5 out of 5 stars

A thoroughly professional company; you could not fault them in any way. In particular, I woold like to mention Kate Curran of the Maidenhead branch who was my point of contact. She organised everythin... See more

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Rated 5 out of 5 stars

Jordan of AB Walker was extremely helpful. She made all the organization straightforward and was always quick to reply and flexible when plans needed to change, while staying positive and supportive... See more

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Rated 5 out of 5 stars

It was a difficult time for our family and all the staff at Walkers made it so less painful with their advice. Nothing was too much trouble the service was exactly as we wanted at the Crematorium eve... See more

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Rated 5 out of 5 stars

The bereaved family were dealt with compassion by all your staff. The funeral arrangements were handled so smoothly during a very emotional time. Thank you to everyone involved.

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Rated 5 out of 5 stars

After 200 years of service there is nothing left for Walkers to learn about funerals. We are an ordinary family in Tilehurst, yet from the first phone call to AB Walker to the collection of t... See more

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Rated 5 out of 5 stars

AB Walker was a good choice Rachel organising, and David directing on the day, were excellent at looking after us and our dear late mum. I appreciated their warmth, compassion and attention to detail... See more

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Rated 5 out of 5 stars

I cannot thank A B Walker enough for their superb service. 5 stars isn't enough. The help and compassion of their staff was exceptional. My family have entrusted Walkers for numerous funerals and w... See more

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Rated 5 out of 5 stars

When we lost our mum in July 2025 fran at the Tilehurst branch made it so much more manageable and easier to deal with. She was amazing with both me and my brothers was with us every step of the way a... See more

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Rated 5 out of 5 stars

A truly compassionate company who took care of all the arrangements seamlessly, with efficiency and care. Every question was answered, every detail meticulously covered. Everybody we came into contac... See more

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Rated 5 out of 5 stars

I had to deal with death of my husband in the summer of 2025 and I chose AB Walker because as a family we had used them for my parents. From the time they picked up my husband from home, nothing... See more

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Rated 5 out of 5 stars

I have used A B Walkers for 4 family members in the last 5 years . The service you receive is wonderful, they are very understanding and attend to whatever request is needed, before and after the fun... See more

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Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Stonemason

Written by the company

A.B. Walker, independent family owned funeral directors, serving Berkshire and Oxfordshire since 1826. Professionals in traditional, besoke and simple funerals, direct cremation, funeral plans, monumental masonry and bereavement care. We cater for all religions and cultures and recognise the importance of delivering excellent customer care and attention to detail. Head office is in Reading with branches in Wokingham, Bracknell, Thatcham, Henley, Maidenhead, Tilehurst, Woodley and Caversham. We can arrange funerals throughout the UK and can assist in the transfer and repatriation of deceased across the globe. We are leading members of the two national funeral trade associations (SAIF and NAFD) and inspected by the Independent Funeral Standards Association (IFSO). We work with Golden Charter Funeral Plans to offer secure and flexible funeral plans which are regulated by the Financial Conduct Authority. The company is owned and managed by Matthew and Julian Walker, fifth generation funeral directors, assisted by a dedicated and professional team who understand the needs of the bereaved and make every effort to deliver a personal and caring service to all.

Written by the company

TRADITION IS WHAT YOU MAKE IT
We recognise that every funeral is an unique event and we will work to ensure that your loved one is celebrated in accordance with your wishes and traditions. We know how difficult it is to lose a loved one and we offer bereavement support in several formats to help meet these challenges.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Very caring company

Every single of member of staff was thoughtful, considerate and kind during every interaction I had - right from the moment they collected mum from the Care Home to managing the service at the Crematorium. Everything just went so smoothly with their assistance.

1 December 2025
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Reply from AB Walker, Funeral Directors

Dear Anne

Thank you very much.

Julian

Rated 5 out of 5 stars

A truly remarkable firm for handling…

A truly remarkable firm for handling cremation services. They tended to my father with genuine compassion. Their support and guidance were invaluable to me, always available to address any inquiries I had. The wonderful gentleman who transported my father was incredibly kind and thoughtful. AB Walker is exceptional.

27 January 2026
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you very much.

Julian Walker

Rated 5 out of 5 stars

The service you need at a difficult…

The service you need at a difficult time. Our family have always used AB Walker. Excellent service from start to finish. Staff are so empathetic, efficient, there where when you need support from them. Nothing too much trouble for them to assist.

15 September 2025
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Reply from AB Walker, Funeral Directors

Thank you very much - we all greatly appreciate your comments.
Julian

Rated 5 out of 5 stars

Beautiful memorial jewellery and a big thank you

A very big thank you to Sue Currie at A B Walker for organising our family’s memorial jewellery. Sue went above and beyond to ensure our ash pendants were with us for Christmas. I happily recommend and don’t often leave reviews but thought on this occasion I must say a heartfelt thank you as the service we received from Sue was outstanding!

19 December 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you - I have passed on your lovely comments to Sue!
Julian

Rated 5 out of 5 stars

Excellent Funeral Directors.

From the very start of contacting them, then to the meeting with Francesca at the Tilehurst office to go through all the arrangements for the funeral of my late husband, to the day itself, they were very friendly, informative and were excellent throughout.

10 July 2025
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Reply from AB Walker, Funeral Directors

Thank you for taking the time to give us your feedback. We will pass on your comments to Francesca. Julian Walker

Rated 5 out of 5 stars

Funeral Arrangements

When mum died we found AB Walker to be very professional in dealing with all aspects of her funeral. Special mention to Beverley and Clare in helping with all the arrangements and also to James, who helped us so much on the day and ensured everything went smoothly.

11 July 2025
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Reply from AB Walker, Funeral Directors

Thank you Fiona, best regards Julian Walker

Rated 5 out of 5 stars

My boys and nephew took my dads coffin…

My boys and nephew took my dads coffin in , total respect, but they couldn’t have done this without the fantastic guidance from AB walker , who spoke with them and guided them, , amazing guys , a tough time for all family, but also beautiful, they carried him in so gracefully

1 September 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you Karen, we will pass on your comments to our AB Walker operations team. Best wishes Julian Walker

Rated 5 out of 5 stars

On behalf of the Toffa Family I would…

On behalf of the Toffa Family I would like to extend our heartfelt thanks to AB Walker &Son Funeral Directors ,Maidenhead Branch.
Your professionalism ,compassion , empathy and absolutely outstanding service made a very hard and difficult time more bearable. Such an amazing Team at Maidenhead Office. The process of arranging the funeral and all the finer details in-between was dealt with such compassion and completely hassle free. The Team have gone above and beyond their duty of care , nothing was too much we just had to make our wishes known.
A special mention to Kate who was fantastic . We never felt rushed , we always felt greatly supported and valued. We appreciated her attention to detail, flexibility even at short notice she would accommodate us-we couldn't have been better looked after by Kate even if she tried.
Delivery on the day was faultless, brilliant guidance throughout ,it went smooth , it was kind and respectful. A huge thanks and a special mention to James and his Team.

Highly recommend AB Walker &Son Funeral Directors. Excellent care and service.
A Massive Thank You again.
Toffa Family

25 July 2025
Unprompted review
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Reply from AB Walker, Funeral Directors

Thank you Myrtle for taking the time to give us such detailed feedback that will be passed onto Kate. Best wishes Julian Walker.

Rated 5 out of 5 stars

Melanie is very professional and…

Melanie is very professional and understanding from start to finish.The undertakers on the day of the funeral were very supportive and guided us through the difficult day.

31 July 2025
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Reply from AB Walker, Funeral Directors

Thank you Steve, Julian Walker

Rated 5 out of 5 stars

Professional service

I found that A B Walker were very professional and understanding when they dealt with my mother's funeral.

11 September 2025
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Reply from AB Walker, Funeral Directors

Thank you for your review Steve, best wishes Julian Walker

Rated 5 out of 5 stars

They were helpful

They were helpful, curtious, and friendly.
They answered every question and explained all the percedures.
They even came to my deceased sister home so her children, along with me, could let them know Tinas likes & dislikes.
I would use them again.

7 July 2025
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Reply from AB Walker, Funeral Directors

Thank you for your review Tracy, it is very much appreciated.
Best wishes, Julian

Rated 3 out of 5 stars

Had to chase a lot of things

Had to chase a lot of things
Emailed re requirements for ashes requesting they were put in a daffodil scatter tube. But when I collected them they were in a standard box. Due to timing and needing to collect the ashes on a specific day, couldn't be bothered to mention it. Some more attention to detail would have made experience a whole lot better.

27 June 2025
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Reply from AB Walker, Funeral Directors

Dear Trish
I am very alarmed to hear this - I will of course be fully investigating this immediately. Please accept my personal apologies.

Julian Walker

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