Absolute Domestics Reviews 1,872

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their excellent work and professionalism, often highlighting their reliability, thoroughness, and friendly demeanor. Many people appreciate the high quality of the service provided and the ease of the booking process. However, some people were dissatisfied with the customer service, mentioning issues with communication, cleaners not showing up, or difficulties with rebooking. A few other people also felt that the quality of the cleaning was below expectations, with some instances of incomplete work or concerns about items being misplaced.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual cleaners for their... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support received,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the thoroughness and attention to... See more

Booking process

Reviewers mention positive feedback about the booking process. Customers found the booking process super easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... See more

Company replied

Rated 5 out of 5 stars

Prasad truly did an amazing job with our home clean! He was very thorough, very polite, very efficient and paid attention to detail! He genuinely did such an amazing job and left our home looking abso... See more

Company replied

Rated 5 out of 5 stars

Absolute Domestics is a great company to work with, they provide easy to use apps for both the client/ work side of things and the payment process. You don't have to advertise, pay additio... See more

Company replied


Company details

  1. Home Services

Written by the company

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Cleaner- Very good job completed

Our domestic cleaner was briefed prior to the first clean. (Check list sent with specifics for each room). She completed all tasks and did a fabulous job. I was very happy with the result.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process & a great job!

Within a week of making the initial call to Absolute Domestics, my new cleaner was on my doorstep. She was very efficient & eager to please. The house was sparkling and I got back my weekends! Great job!

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Very satisfied

Cleaner arrived on time and did everything I asked of her. (Just home from major operation and can do very little) Floors were main priority and Sharon did a great job.

28 November 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Barbara,

Thank you for your review! We are very glad to hear that Sharon did a great job with your cleaning, and was able to provide domestic help following your major operation.

We hope to continue providing you with a high-quality service while you're on the mend, and after!

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Best customer experience

The communications with the company direct and cleaner was thorough and made the experience easy. What a wonderful job that was done too!

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Less than good service

We hired a cleaner from Absolute Domestic to clean our bathroom and floors once a fortnight. The cleaner attended the property for the initial 2 hour clean and I was specific about the areas I wanted cleaned. The attention to detail was amazing and we were happy to have the same cleaner back on a regular fortnightly basis. On the next visit the attention to detail wasn't the same and was poorly done. There were visible areas of the bathroom that weren't even touched. I had to reclean everything which was frustrating because we had just paid a professional to do this work. I took photos and emailed the area manager who didn't offer a refund or a discounted reclean and just said the cleaner was busy doing other jobs which wasn't true because nothing else had been touched. I advised the area manager I would like a different cleaner going forward. Its been weeks now and they haven't hired a replacement yet keep messaging me saying they're working on it. Don't believe it when it says they will hire a new cleaner quickly and discreetly because that isn't true. It seemed like they did a fantastic job initially to get your business but then do a less than great job going forward.

4 October 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Dear Cassie,

Thank you for your feedback regarding our cleaning services. I apologise for the inconvenience and dissatisfaction you experienced.

I understand that the initial clean in October met your expectations, and you were pleased with the attention to detail. It is unfortunate that the subsequent clean did not meet those same standards. We sincerely apologise for this.

Regarding your request for a different cleaner, I apologise for the delay in appointing a new one. We understand your frustration and sincerely regret any inconvenience this has caused.

As of November 21st, we have noted your decision to discontinue our services and opt for a different company. We respect your choice, although we are saddened that we could not assist with your domestic cleaning moving forward.

We value your feedback as it helps us improve our services. If you have any further questions or concerns, please do not hesitate to reach out.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

To date my cleaner is pleasant

To date my cleaner is pleasant, helpful, always on time
accommodating always willing to assist me where required

14 November 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Sue,

Thank you so much for your kind words! We're thrilled to hear that you're happy with the service.
We look forward to continuing to provide you with an excellent service.

Best Regards,
Absolute Domestics

Rated 5 out of 5 stars

Great job

Lovely couple. Did a great job. Absolute Domestic were very prompt in sourcing our cleaning couple. Communication between all players was effective. Our cleaning couple confirmed date and time when accepting the job and called again to reconfirm the evening before the clean.
Overall it has been a very successful experience for us. We would highly recommend Absolutely Domestic to anyone looking for a high quality clean of their home.

6 November 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi David,

Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with Absolute Domestic and our cleaning couple. Ensuring effective communication and quality service is our top priority. We truly appreciate your recommendation and look forward to continuing to provide you with a service in the future.

Best regards,
Absolute Domestics

Rated 5 out of 5 stars

I'm glad I found absolute domestic

I'm glad I found absolute domestic. And if I could go back, I would've made this choice long time ago. I felt guilty that I needed help to maintain my house clean. I felt guilty that I was working so much (50/60 hours a week) and I was burning out. Before absolute domestic, my mental health was starting to be affected by all the things I needed to keep up with. I spoiled my family with a top to bottom clean house for the past 15 years,and all at the sudden, I couldn't keep up any more. Then I found absolute domestic and they sent me an angel, Rebecca (Bec). Not only my house is spotless again, but she is now part of my family and my routines. She is so understanding and cares for details. When needed she will do some extra which I highly appreciate. We have great communication and she never failed me. My mental health has improved sooooo much and I'll be forever grateful. Now, I understand that it's not to be ashamed or feel guilty if life gets chaotic, and we need an extra set of hands. Thanks Bec, and thanks to absolute domestic for helping me through this chaotic stage of my life. 💯 reccomend

10 November 2024
Unprompted review
Rated 3 out of 5 stars

Someone Let the Team Down

I’ve used Absolute Domestics before and they were great however, last time was for an end of lease clean where on the night before the cleaners were scheduled, the booking got cancelled. Although Absolute Domestics office tried to get someone last, no one was available which left us in the lurch. They did eventually arrange for another cleaner for two days later on the Sunday, however, upon speaking with that cleaner, he sounded so dodgy re pricing and sounded like he just wanted to take us for a ride, stating, “You should’ve come to me first” and saying it would take 10 - 12 hrs and kept talking over me.” Thus put us right off so didn’t go ahead with it. The person at the main office (Damian) was lovely though.

Update: Thank you Damian for following up what had occurred. Although it was an End of Lease per se, as the property was not clean when we took on the lease (esp. fans, blinds etc) and this was captured in our initial condition report when we moved in, did not need the oven cleaned (as we didn’t use it and it was new), this is what we were trying to ascertain with the person who contacted us.

I must say, the reason I’d wanted to go with your company was when we moved in, your cleaner Jason was great and when he’d finished earlier than expected, he charged less than expected. We appreciated his honesty. Hopefully next time will be a better experience. Once again, thank you for following up.

1 November 2024
Unprompted review
Absolute Domestics logo

Reply from Absolute Domestics

Hi Lynne,

Thank you for sharing your recent experience with Absolute Domestics. I sincerely apologise for the inconvenience you faced, especially with the last-minute cancellation and the subsequent rescheduling difficulties. It is certainly not the standard of service we strive to provide.

I understand your concerns regarding the quoted pricing from the replacement cleaner. I want to assure you that the estimate given was based on the tasks required for an end-of-lease clean, which typically demands a thorough and detailed approach, often taking several hours to complete to meet the necessary standards. However, given the entirety of the situation and the cleaner's demeanour, we can understand how you may have been made to feel.

We appreciate your feedback and are committed to improving our services to prevent such issues from arising in the future. Should you have any further questions or need assistance, please do not hesitate to reach out to us directly.

Kind regards,
Absolute Domestics

Rated 5 out of 5 stars

Best cleaner I’ve ever had

Absolute Domestics sent us Val to clean our house. He is the best cleaner I’ve ever had and I’m amazed at what he can do in 2 hrs. The showers look brand new and he cleaned the kitchen to showroom standard. The loviest guy and so through

9 September 2024
Unprompted review
Rated 5 out of 5 stars

From my first contact

From my first contact, this company kept me fully informed about the progress of my getting a new cleaner. They were courteous and frequent in their communication. The person who eventually came to do my cleaning was extremely efficient and I was most pleased and appreciative of the experience all along the way. Kay

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolute Domestics

Tirhas Mehari from Absolute Domestics is our cleaner. She is excellent, punctual, friendly and efficient. The agency is always keeps me in the loop with checking in that everything is good and well up to standard.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

They have paired me up with a wonderful…

They have paired me up with a wonderful cleaner who took the time to get to know my pets and work with me to get my house clean. She is very friendly does not judge me and really is an asset to our space. I look forward to every Wednesday.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Well cleaned in a timely manner

Clean on 29/10/2024 - 2 hours with my products and vac cleaner.
The Cleaner did a very good clean and Vac, always considering how I wanted the work done.
She washed the cloths and brushes.
Overall careful and considerate

29 October 2024
Unprompted review

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