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Abra Reviews 254

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

My account was locked without any tangible explanation and the customer support has been deliberately unresponsive . Giving Quick... #VIP... a try has changed everything for me . The returns has been... See more

Company replied

Rated 5 out of 5 stars

I’ve used Abra for two years: SEC-registered advisor, compliant from top to bottom. Assets in separately managed accounts—full segregation, smart tax minimization, no nasty surprises. My private w... See more

Company replied

Rated 1 out of 5 stars

Once again my questions to the company never gets answered. I want to know what is happening to the confiscated crypto I have in the Abra App. Between my daughter and I we have over $100,000 and you... See more

Company replied

Rated 5 out of 5 stars

Abra team , I have been been an ABRA customer in the past, before an issue with Texas that forced abra to liquidate its customers. So happy to see ABRA prevailed a winner . Would love to hav... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service
  3. Currency Exchange Service

Written by the company

Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

254 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Impossible sell CPRX and Abra waiting…

Impossible sell CPRX and Abra waiting for course loss to enebale selling again thats a so called economical fraud, wish you bunch of criminals all the best in jail filed a law suit against your company, you have to advice to your buyers via app that selling is not possible but you trick people with buying CPRX was already high a moment ago and you do not let me pay out, scammers.

12 April 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

ABRA: Impossible to sell or exchange CPRX

ABRA: Impossible to sell or exchange CPRX

"Sorry, the amount entered exceeds your remaining hourly limit for selling CPRX. Please try entering a smaller amount. If that doesn't work, please try again at later time."

9 April 2022
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

Terrible didn't receive my cprx rewards…

Terrible didn't receive my cprx rewards is pending for 3 months already. It js a scam this wallet.

8 April 2022
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review and are sorry for any inconvenience this may have caused. If you're still experiencing issues with your CPRX rewards, please respond to the request we sent from Trust Pilot asking for additional information as soon as possible. Best, Abra Support

Rated 1 out of 5 stars

Honeypot Exchange/App STAY AWAY

This is the worst app/exchange ever! It took over 48 hours for one of two XLM deposits to process even though the coin instantly disappeared from my account each time, and I have a second XLM withdrawal & a CELO withdrawal that are still missing after 48 hours (Ticket 721400)! Now, after complaining to them, they removed the live chat access from my account, and all but froze my USDC where I am unable to exchange it for ANY other token, and can only withdraw it on eth network, where they want a 50 dollar fee, and network transactions are 8 bucks at the moment. I have filed a complaint with the SEC and the FTC. These folks are fraudsters! And the worst part, they will let you purchase & trade for their native token all day long in any amount, but try to trade out and it "there are liquidity problems".... this site is a scam, and the native token is a honeypot.

The only way they can make this right is to process my transactions immediately, make all of my USDC & CPRX available and tradable, and let me take it off their exchange. Otherwise, I will begin pursuing legal action on a Class Action Level tomorrow because of their unfathomabley low ethics & practices. Too many people are getting screwed because its easier & cheaper to walk away than hire an attorney so I'm just gonna make them pay for the attorney

STAY AWAY!

6 April 2022
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review. It looks like a member of our team has recently responded to your ticket #718478. If you have any additional questions, please follow up with your ticket #718478. Best, Abra Support

Rated 1 out of 5 stars

I was hacked back on 6/25/2021 and they…

I was hacked back on 6/25/2021 and they did not cared. I lost all of my DOGE coins, all they told me was dont share your credentials. I told them that i never have, and they just brushed it.

Do not use this exchange.

2 April 2022
Unprompted review
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Reply from Abra

We appreciate you taking the time to leave this review and are sorry to hear about your situation. We requested for additional information through Trust Pilot but you did not respond. If you'd like for us to look into this, please update this review with a ticket number from our support team so that we may investigate further. Best, Abra Support

Rated 1 out of 5 stars

They don't comply with their own terms…

They don't comply with their own terms and conditions,this is not a trustworthy exchange. Avoid using it and never ever buy CPRX, you won't be able to exchange it back into another currency.
This was my worst crypto experience ever.Shame on you.

2 April 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

They just promise you…

They promise you the referral bonus after 7 days after deposit, but after TWO MONTHS, I am still waiting for the bonus, it is unbelievable, they tell you that they are in delay, but if there are rules, they have to respect them!

UPDATE: Today I have received the bonus, but I am not able to sell it, which is the reason?

1 April 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

I made a deposit and never received…

I made a deposit and never received credit in my Abra app. Ticket #710350. Please esculate.

1 April 2022
Unprompted review
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Reply from Abra

Thank you for taking the time to leave this review. We can see that your deposit has gone through. If you have any additional questions please follow up with your ticket #710350. Best, Abra Support

Rated 1 out of 5 stars

Unable to withdraw funds via wire transfer

I have about $25K in ABRA. I use the app mostly to earn a higher interest rate on excess funds. I recently tried to withdraw funds via a wire transfer. ABRA customer support has not been able to guide me properly to execute a wire transfer to my brokerage account. ABRA has no telephone support which I find very unsatisfactory. I have asked customer support to expedite this matter to a management level but so far unsuccessful. I would like a customer service rep to contact me and go over the wire transfer steps with me to be able to withdraw funds successfully.

1 April 2022
Unprompted review
Abra logo

Reply from Abra

Thank you for taking the time to leave this review. Unfortunately, the type of bank account you are trying to withdraw to is not supported by the Abra wire program. Brokerage bank accounts are not supported, although, corporate/business bank accounts are supported through our Institutions/OTC program: https://www.abra.com/institutions/. If you have any additional questions for us, please reach out to support.abra.com/hc/en-us for further assistance. Best, Abra Support

Rated 5 out of 5 stars

Abra and CPRX

Abra and CPRX

I'm giving Abra 4.5 stars out of 5 because it is probably the best example today of what everyone wants their crypto wallet to be eventually. That and because I'm a fan of the Netscape browser and thus of Bill Barhydt.

Bill has been a major contributor to the internet evolution pretty much for his entire career. Starting with the U.S. Gov't in the CIA, NASA, then banking with Goldman Sachs and finally--after coming to his senses--in private industry at Netscape and then many other ventures until he co-founded Abra at the end of 2016. Make no mistake Abra is absolutely Bill's beloved baby. And at 5 years old, it's still very much a baby. For that matter the entire CryptoSphere is just barely a teenager and every parent knows what THAT means. I hope this gives you a bit of perspective because we're ALL Beta Testers in this boat.

CPRX on the other hand isn't quite 6 months old, even at the logarithmic pace of the CryptoSphere that is still an infant and infants can't haul a lot of freight. Abra is forcing us to hodl our CPRX now because it hasn't been adopted by enough exchanges to make trades profitable within Abra's philosophy of no cost--almost instant--transactions. Personally hodlin' my CPRX hasn't been that much of a hardship since it's outperforming Ethereum, Litecoin and BitCoin, besides I want it so I can ascend to Orbit in a couple of weeks.

My experience with the Abra interface has been way over 90% good to excellent, I'm grumpy about the lack of Navigation buttons on many pages forcing me to close the app and reload to get back to the "Home page" but that's the extent of my grumpiness and its still a child, so I'll be patient. My trades and exchanges have been lightning fast for the last two months, the UI is relatively intuitive and I don't remember the last time I had to pay a fee of any kind during way over 50 transactions. That is extremely refreshing when compared with my experience at Uphold or CoinBase. Having a bit of clue as to the incredible technicalities being performed by the "man behind the curtain" to give me this experience, I'm planning on being forever in Bill's debt.

Smiley97111

31 March 2022
Unprompted review
Abra logo

Reply from Abra

Thank you for the kind words and for taking the time to leave this review! It’s always a pleasure to hear from members of the Abra family. If you ever need any support, we’re here for you.
Best regards,
Abra Support

Rated 1 out of 5 stars

Abra coin has been closed for sale

Please, I can't sell abra because I bought it with money. Is this a scam project?
Abra coin has been closed for sale. How does this work?

26 March 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

looks totally unprofessional

looks totally unprofessional, obscure project, shuts down sales for cprx with no certainty to re-open it. it is very doubtful for investors.!

25 March 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. We plan on bringing CPRX trading back with the release of market orders. Market orders are scheduled to release in a few weeks but this could change. If we have more information we’ll be sure to share via our social channels. Best, Abra Support

Rated 1 out of 5 stars

When you Release the rewards ill make…

When you Release the rewards ill make it 5 star thnx

25 March 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review and understand how this may be frustrating. At this time CPRX rewards have been delayed. We apologize for the delay and our team is working through this unexpected setback. If you have any further questions, please reach out to support.abra.com/hc/en-us. Best, Abra Support

Rated 1 out of 5 stars

Is terrible

Is terrible, I can’t not get my tax information 👎🏼

24 March 2022
Unprompted review
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Reply from Abra

Thank you for taking the time to leave this review. We were unable to look into your specific issue due to lack of information in your review. We reached out through TrustPilot requesting additional details from you. Please respond at your earliest convenience so we may look into this further. Best, Abra Support

Rated 1 out of 5 stars

They haven't given my reference awards…

They haven't given my reference awards for 1 month, I also sent xlm, they still haven't approved, do not download fraudulent stock market

23 March 2022
Unprompted review
Abra logo

Reply from Abra

Thank you for taking the time to leave this review. We were unable to look into your specific issue due to lack of information in your review. We reached out through TrustPilot requesting additional details from you. Please respond at your earliest convenience so we may look into this further. Best, Abra Support

Rated 2 out of 5 stars

I have tried to contact (email) abra…

I have tried to contact (email) abra for a few days put cannot find the email on there app. Trying to with drawn Bitcoin with a legitimate address but it says it is incorrect.
Support widget says to tap the menu in the top left corner then tap “contact us” but there is no such tap.

23 March 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review, your feedback means a lot to us. We truly value input from users like you and will strongly consider your comments. We're always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

Empty promises, valueless coin and company

I opened my account on March 15th and immediately funded it with 30$ and waited for the 40$ bo us they promised having completed all the prerequisites. Then today they tell me that they will not be paying my promised bonus. The company does not inform it's customers of issues or changes. Nothing was done. The supposed token that they were going to pay me in isn't even on any exchanges yet. So therefore is just a digital toy. It has absolutely no value. Just like their company it is hollow and empty. They shouldn't have spent so much on advertising then maybe they could have not screwed over so many people and got so many 1 star reviews. Stay away and beware.

22 March 2022
Unprompted review
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Reply from Abra

Thank you for taking the time to leave this review. We were unable to look into your specific issue due to lack of information in your review. We reached out through TrustPilot requesting additional details from you. Please respond at your earliest convenience so we may look into this further. Best, Abra Support

Rated 1 out of 5 stars

Scam! Stay away from this company

Scam! Never got the rewards they promised, talked with support via live chat and they told me I met all requirements so I was supposed to get the rewards but I never got them. They said that the situation was escalated and I would receive an email. Never got an answer back. Tried reaching out via email and they never answered. Just stay away from this company.
Wallet id: CPGTFEV

21 March 2022
Unprompted review
Abra logo

Reply from Abra

We appreciate you taking the time to leave this review. Even though some time has passed, your feedback still means a lot to us.
Upon reviewing your wallet (CPGTFEV), I'm glad to inform you that your rewards was already completed and added to your wallet dated April 8, 2022.
We truly value input from users like you and will strongly consider your comments. We're always eager to learn how we can improve Abra for you.
Best,
Abra Support

Rated 1 out of 5 stars

Terribly Disappointed…

I would have liked to read these user reviews before I opened my account with ABRA. They’re dishonest. I opened my account two weeks ago with their advertised promo code “ABRA” which promised $40 CPRX token after maintaining a balance of $15 for seven days. Just like these other poor souls posting bad reviews here, they did not honor the promotion. I’m my case, I made two opening BTC txfrs upon activating my account. The two transfers totaled just over $15 and were made back-to-back immediately after opening the account. The agent that I chatted with stated that I do not qualify because the total $15 was not made in one deposit. Nowhere does the promotion on ABRA’s website say the initial deposit has to be $15. It clearly and simply states to “fund your account with $15 and maintain the balance for seven days.” All requirements were met and they still wormed their way out of it on an undisclosed technicality. I had chatted with two agents prior to today and both told me that their system was simply delayed and I could expect to see the promo bonus this weekend. And today…a different excuse completely denying their obligation. At any rate, there are plenty of respectable exchanges out there that honor their promotions and are simply a better platform. I wanted to give ABRA a chance and I’ve learned my lesson on this one. I won’t be recommending them to anyone, but rather warning people about them. I wouldn’t want to see anyone else get cheated. Stick with Binance.US, Gemini, Coinbase, and Crypto.com. I know I will.

20 March 2022
Unprompted review
Abra logo

Reply from Abra

Thank you for taking the time to leave this review. We were unable to look into your specific issue due to lack of information in your review. We reached out through TrustPilot requesting additional details from you. Please respond at your earliest convenience so we may look into this further. Best, Abra Support

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