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Abovebeachcottages Reviews 

3
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TrustScore 3.5 out of 5

3.6

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3.6

Average

TrustScore 3.5 out of 5

3 reviews

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3.6

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(3)

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Rated 5 out of 5 stars

Wonderful Becky

Wonderful Becky! I had been trying to amend my Cornwall booking online following the governments announcement recently.Without much success! In the end I telephoned and the lovely Becky answered and held my hand through the whole process.She really was fab! Thanks again.Michael
PS The online problems were mine not Abovebeachcottages!

3 March 2021
Unprompted review
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Reply from Abovebeachcottages

Thank you for taking the time to feedback on your recent experience. We are sorry to hear you were having trouble with our online system, but so pleased that the team were able to help get everything sorted for you. We are looking forward to being able to welcome you soon.

Rated 5 out of 5 stars

First time using Above Beach and a big thumbs up

I have been going to Cornwall 2 or 3 times a year for the last 30 years with my husband, with our Collie for 17 years, we just love South West Cornwall, but it is the first time we have used Above Beach Cottages.
My experience thus far has been such a positive one and I am truly looking forward to our week in December.

16 February 2021
Unprompted review
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Reply from Abovebeachcottages

Thank you for your feedback Karen, we are pleased you were happy with the customer service! We are looking forward to welcoming you in December.

Rated 1 out of 5 stars

The worst customer service from Above..

The worst customer service from Above Beach Cottages. They have you over a barrel.

Made a booking at Porthleven cottage but couldn’t make the booking because we had to self isolate/covid, kids sent home from school because of positive covid test. Followed government guidelines to stay safe and do the right thing. Also checked company policy -

‘Any customers unable to take their holidays due to covid related legal restrictions have the following options.You would also be entitled to cancel your booking and receive a full refund of the amount paid for the holiday.’

Then had to wait 2 weeks for a reply, chasing the company, leaving messages repeatedly. Was eventually told that we wouldn’t get any refund, in contradiction of policy!

Also told that we wouldn't get any credit either. A friend had the same experience with another holiday cottage company. They offered 20% reduced stay for a future booking. Why couldn't Above Beach do the same?

Because Above Beach Cottages are profiteering from Covid. Pocketing hard earned money, penalising customers for following government guidelines. They've got you over a barrel.

Have used the company in the past but definitely won't in the future. Neither should you.

12 November 2020
Unprompted review
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Reply from Abovebeachcottages

We are truly sorry that you feel let down by your experience and that you have found the issues both frustrating and disappointing. The circumstance such as above are government guidance and not a legal restriction. Being asked by a school to isolate is not enough under the legislation to trigger a legal imperative to isolate and our lockdown cancellation policy is in place where the contract is frustrated by virtue of a legal restriction. Therefore, this booking would be subject to our normal cancellation terms and conditions. We must apologise for the delay in our response, this has been an extremely testing time for our team dealing with thousands of enquiries. We are sorry that this was not the outcome you had hoped for.

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