About You  Reviews 

I am very happy with my purchase and the price offered.

Very disappointing experience with About You. I ordered a Steve Madden bag on 21 June 2026, but instead of receiving the product I paid for, I received a completely different bag from another brand — Expatrié. Even more concerning, the bag had a Steve Madden label attached to it and came with a Steve Madden dust bag. How can a company send a product from a completely different brand with a misleading label attached?

I immediately contacted About You customer service and provided photos showing the issue. However, instead of properly investigating what happened, I only received instructions about returning the item. I followed the instructions and sent the package back, but as of 22 July 2026, I still have not received my refund.

This is not only a quality control failure but also a very disappointing customer service experience. I expected About You to take responsibility, investigate how such a mistake could happen, and handle the situation professionally. Unfortunately, this has caused unnecessary stress and wasted my time.

After this experience, I have lost my trust in About You and will not be ordering from them again.

Shipped fast. Products as described.

I received a defective pair of shoes and after contacting customer service regarding the matter, they refused to offer a replacement; only stating that I could return the product and place another order for the same pair of shoes. After returning the defective pair (for which they had me pay the return fees without compensation) and placing an order for a new pair, the price of the shoes had dropped drastically, and after inquiring if it would be possible to price-match my yet undelivered pair to the now lower price, they once again informed me it couldn't be done, only that I could return the pair I had just bought and place another order. Shady business practices, poor customer support.

When I added one item into the shopping cart, the app suggested some other items which would suit with my selected pieces - to be honest, I would not have even searched for these things but now I bought them and they suited me perfectly!

One of the best retailers!Easy refund if something goes wrong.Quality Brands!!!

Ordered shoes at full price. They arrived without original packaging and with a visible scratch.
Support refused any partial refund and only offered return (wait weeks, size already out of stock) or repair (which makes no sense for a new item).
End result: you either waste your time or accept a defective product at full price. Not recommended.

Fast service and great selection

I am disappointed with how ABOUT YOU has handled my refund. I returned an item and it was delivered to their warehouse on 20 February 2026, and according to their terms the refund should have been issued within 14 days. Today is 2 April, and I still have not received the refund - more than five weeks after they confirmed receiving the return.

I contacted customer service twice by email, but each time I received almost identical formal responses saying my request would be forwarded to the finance department. After that, I sent another inquiry over a week ago, and this time I received no reply at all.

I also called their customer service line. The operator told me she could not help and had no information about the status of my refund.

I understand delays can happen, but a refund should not take this long once the return has been received, and communication should be clear and helpful. I hope ABOUT YOU improves both their refund process and the quality of customer support. I will update this review if the issue is resolved.

Update: The refund for the return was processed in full on 13 April. Thank you!

Siin on lihtne ingliskeelne tõlge:

Very fast shipping 😊 Easy return. Good quality product.

Good choise and prices. Delivery time pretty fast.

I appreciate the speed of the process and easy way to send the things back if they are not in right size.

Returning goods that are fake. They dont deliver original products and when after return is processed you want the refund, they lie about not having you bank details (which they actually had right after returning goods) and changing refund payout date every time, you check. First it was 04.10, then 08.10, after asking where is my money, they changed date to 13.10 and let it seem like “nothing can be done to help” avoid at any cost, if you dont want to waste your time on chansing your own money!!

Good quality, quick reaction and delivery, different options for paying. All together... just what i am looking for in todays world.

Fast delivery, friendly service. Returns are easy and money is refunded quickly.

quick and prompt. item i ordered was just like advertised!

They have a wide selection and on sales seems like a great deal but when you go pick things the big size doesn't have a discount, for example Tommy Hilfiger wool jumper up to xxl 59 euros but for xxxl 110 and the same goes for like 30 others that i looked at utterly disappointing and waste of time. On top of it it displays saving even though i chose size before so have to click on each of them to make sure the price shown on main page is wrong.

Quick and easy to deal with

Easy return, prompt arrival, explanations about arrival