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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality and beautiful designs of the watches. Many people appreciate the outstanding customer service, noting the team's responsiveness, helpfulness, and dedication to ensuring customer satisfaction. Reviewers frequently mention the overall positive service experience, from initial inquiries to after-sales support. However, some customers were dissatisfied with product quality issues, such as watches arriving non-functional or developing problems shortly after purchase. A few people also noted concerns with the quality of watch straps, describing them as thin, fraying, or having visible glue residue. Additionally, some reviewers experienced difficulties with the return process and felt that the company's after-sales support was inadequate in those specific instances.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the watches for their... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, frequently praising the watches' craftsmanship, design, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the company's high... See more

Staff

Users describe positive interactions with staff, consistently highlighting their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn't aware of this brand until a month ago but felt confident enough to make a purchase. And that confidence came primarily due to the excellent products on the website and exemplary communication... See more

Rated 5 out of 5 stars

I've been buying watches from these guys since before COVID and the customer service has always been impeccable. This time I needed a new crown that had detached from one of the watches I own, so I em... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, my girlfriend purchased me a 1960 racing for our anniversary with an extra strap. As I was trying to change between the straps one of the mechanical parts got stuck. I immediately... See more

Company replied

Rated 5 out of 5 stars

I ordered a watch for my son, and even though customs held the package for almost a month, AV86 stayed in touch with me nearly every day. Their patience, reassurance, and genuine effort made all the d... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

AV86 - Timeless design. Built to last. We’re committed to craft vintage-inspired watches with a timeless design, and because we only use the best materials and movements available, they’re built to last a lifetime. By creating the alternative to the watch in the safety box, we have a vision to be relevant today, tomorrow and beyond. A focus to make simple, affordable, yet spectacular timepieces that last a lifetime. For us, vintage is not just a reference of style; it is the journey to becoming it. The journey will take you through eventful moments and memorable days to occasions that change your whole perspective. We hope that one day your watch will make you look back at it all - Tell your own story with our free engraving - Every moment counts, and every watch tells a story. With our complimentary engraving service, your timepiece becomes more than just a way to track hours and minutes; it becomes a personal testament to your journey. Whether it's a date, a name, or a special message, we'll engrave it on the case back, turning your watch into a timeless keepsake. It's our way of helping you mark those eventful moments and memorable days. After all, our mission is not just about creating watches, but about making moments. Let your watch be a reflection of your story, and one day, let it become vintage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

446 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far. I’m pleased !!

So far I’m very pleased with this timepiece. It looks and feels like a good quality watch, especially for the price. I plan on to extend my collection with some other pieces!

26 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the kind review! Sounds good with an extended collection - we're here for you! ;)

Rated 5 out of 5 stars

Very efficient...

Very efficient.... My watch arrived a day ahead of the expected delivery date. The watch was presented well in a nice box. Love it!

25 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you! We do our best :)

Rated 5 out of 5 stars

Incredible customer service and the…

Incredible customer service and the most beautiful pieces.

I bought my partner a watch for our engagement gift and had it engraved too and it’s just perfect. The packaging and delivery of it is just spectacular makes for a wonderful special gift

20 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you, Melissa, and what a nice engagement gift! We love to be a part of these beautiful memories :)

Rated 5 out of 5 stars

Gorgeous looking watch

Trully, this is an absolutely good looking watch. There is attention to detail on the dial, easy on and off system for the straps, free engraving on a beautiful case. I'm for sure coming back to the company for another watch. I only experienced one problem. The Nato Honeycomb strap, which is the original strap for the watch, started to show wear and tears way earlier than i expected , about a month after wearing it, not everyday. I also own a g-shock in a cloth strap and after wearing it in the gym, sea and casually everyday for about a year, the strap is showing no wears at all so i figured this one wouldn't to. I thought maybe mine was faulty so i contacted the company and they told me this is normal wear and tear for this kind of strap so i guess you should expect it. Just to be clear, nothing that makes the watch unwearable, just some cloth popping out at the holes and the edge of the strap that if you were to pay attention it wouldn't look so good for a 399 euro watch.
All in all the service, the packaging and the watch were all very carefully made and delivered to the customer, with the only kind of dissapointment being the strap. That's why i cannot give it anything less than a 5/5

20 August 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for your lovely review! We’re glad to hear that you’re happy with your watch. Also, thank you for the feedback regarding the strap—this is something we will take into account and work on improving moving forward. We truly appreciate it when our customers provide us with valuable feedback, so thank you for that and for letting us know in such a considerate way!

Rated 5 out of 5 stars

BEST QUALITY

Thank you for the best products with high quality and elegant style. My order has arrived on time, very quickly and in really good shape.

20 September 2024
Unprompted review
AV86 logo

Reply from AV86

We are the ones to thank you, for this kind review! Very appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, and great watch! I bought the 1844 Chronograph. It's just so beautiful.

19 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you! We are glad to hear that you are happy with your watch :)

Rated 5 out of 5 stars

Excellent timepiece

The watch was exactly as advertised and I was extremely happy with my purchase.
The steel strap was the only problem I had, it was very short but two links more will suffice for me when I have it altered but maybe not for others. I purchased an extra leather strap and this was adequate but still a touch on the short side.

18 September 2024
Unprompted review
AV86 logo

Reply from AV86

Unfortunately, watches with bracelets don't always fit everyone perfectly at first, but there should be extra links included in the watch box. If you did not receive them, please contact us at hello@aboutvintage.com, and we’ll send them to you right away!
Regarding the other strap, we are aware that, unfortunately, some wrists are too large for our standard sizes. We're working on that!
Thank you for your kind review and for pointing out what we can improve in the future, it is greatly appreciated.

Rated 5 out of 5 stars

Pretty nice watch!!!

The watch is really lovely to look at. Very pretty!! I was just a little surprised that there is no date on it. But it’s not A problem for me. I really love the looks. Very happy!
P.S. The date is on my I-phone.
Trond.

18 September 2024
Unprompted review
AV86 logo

Reply from AV86

We’re glad that you’re happy with the watch, and we sincerely thank you for your kind review!
For information, all specifications for each watch are listed on our website, including whether or not the watch has a date function. This can also be seen in the product images.
Thank you!

Rated 5 out of 5 stars

Really good quality!

Really good quality, love the design and the little details! Thank you for the fast delivery🤘🏽

10 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the fine words, and you're very welcome!

Rated 4 out of 5 stars

Initial hiccups turned excellent service!

When I looked at their products I decided to buy the 1844,a beautiful Chrono which came in a nice wooden box and an extra strap for free as part of their anniversary celebration. The watch arrived fast and well packaged but without the extra strap. I contacted customer service and encountered some difficulties. After a few emails I finally met someone who understood my problem and went ahead and fixed it. I was sent the missing/promised strap and could choose an additional one for the inconveniences I had to go through. Now, I didn't ask for another one and would have been fine with receiving what I was promised but they send me a second band anyways! Now that I call customer service! After my initial disappointment and anger I can now wholeheartedly recommend these guys and their products! It took a few emails but in the end they honored their promise and commitment! Great job!👍👍👍

3 September 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Oliver,
We appreciate your updated review, and are glad that we found a solution. We always want to help and solve any problems that may be.
Thank you!

Rated 4 out of 5 stars

Gorgeous watch

The watch itself is gorgeous. Beautifully finished with a look that really says vintage. Shipping was fast and packaging is top notch.
I took away one star because the bezel doesn't align perfectly with the 12 on the dial.

10 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the fine review! Regarding the bezel, you're always welcome to contact our customer service at hello@aboutvintage.com, and we'll have a look at the issue!

Rated 5 out of 5 stars

Awesome watch, great company, fast shipping

Watch was exactly as described, shipping was astonishingly fast. The hardware on the extra band was yellow gold, which is disappointing since it doesn't match the watch. If they mentioned that in the fine print, I missed it.

9 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the review! We're sorry to hear that you aren't satisfied with the strap. Remember you'r always welcome to exchange your order within 30 days, just send us an e-mail to hello@aboutvintage.com.

Rated 1 out of 5 stars

The deployant clasp is flimsy and will…

The deployant clasp is flimsy and will not close properly. I have owned many watches with this style of “butterfly” clasp, but this is very cheaply made and not at all secure

10 September 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Mark,

We're sorry to hear that you experience issues with the butterfly clasp! Please contact our customer service at hello@aboutvintage.com, and we'll have a look at it.

Rated 5 out of 5 stars

Exceeded my expectations

I really thought the watch looked amazing online…and then it arrived. It’s even better than online. I very rarely write a review on anything, but I felt compelled. I already own a Rolex submariner, and a Tudor gmt, and the quality of my new 1956 marine is a match for them in every single way. The quality is amazing, packaged beautifully, and looks amazing.

5 September 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Matthew,
Thank you so much for these very fine words, that definitely put a smile at everyones faces!
Thank you!

Rated 5 out of 5 stars

Beautiful

Bought a 1964 Horizon - Blue on brown leather, based on nothing other than looks. I didnt know much about the company, nor did i do excessive research or the typical youtube reviews. I bought it not knowing much about them because i loved the way the watch looked. I have some significantly higher priced swiss made watches to compare to and quality feels above it's price point. I also have some in this price range that do not come close ion comparison. This out of the box was impressive in looks and feel. It is absolutely gorgeous. Shipping to the US took a total of 3 days to arrive from time of order, which in itself is impressive. I am eyeing other watches from About Vintage as well and based on this experience, will be acquiring those in the near future as well.

4 September 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the kind words! We're looking forward to see you again soon :)

Rated 4 out of 5 stars

I received my clock with the wrong engraving

I received my 349€ clock with the wrong engraving. Now i’m waiting for the response to the email for the refund / exchange, and i will delete this review if the company refunds me totally or if they send me a new clock with the right engraving. I really hope they will refund me the expedition costs too, if i need to send back the clock.

Edit: the company sent me the part with the correct engraving in 2 days. I’m happy about the custom service.

2 September 2024
Unprompted review
AV86 logo

Reply from AV86

Hi Niccolo,

We have e-mailed together, and already corrected the engraving this Wednesday :)
I hope you'll love your new watch!

Rated 5 out of 5 stars

Perfect!

The shipping was really fast! The package would have actually been with me within three days, but I had a few issues with DHL, which caused the package to be sent back to AboutVintage. However, the customer service from AboutVintage is on another level. They kept me updated and helped me get my package by sending it to me again. Big shoutout to Nikoline! I think the company has everything perfectly under control!

Now, I’m finally looking forward to holding my watch in my hands soon and will gladly order from AboutVintage again!

For me, it was a great experience, aside from the small DHL mishap, which was solely DHL’s fault.

22 August 2024
Unprompted review
AV86 logo

Reply from AV86

Thank you for the review. We're always here to help our customer in the best way possible. So happy that we got to solve this! Thank you :)

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